Purplebricks Lettings – Who’s Using This Service & Why?

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Purplebricks Lettings

Most people identify Purplebricks as the leading Online Estate Agency in the UK. And rightly so.

They are killing it, even though there are much cheaper alternatives. But I get it.

I understand why the average Joe Schmoe would use their property selling service; their brand is gigantic (because they shove it down our gobs through every media outlet known to man!), they’re highly rated (and poorly rated), and in most cases their sales service is comparatively cheaper than the local high-street estate agent.

However, their letting services – presumably the runt of their product line – now that’s a division of their company that literally confuses the shit out of me. WTF even is it?

But more the important question, why are landlords using it? I genuinely want to know.

Just to clarify, this isn’t a review of Purplebricks services. I’ve never used any of their services; it could be mind-blowingly spectacular or a complete shit-show for all I know. This is merely an objective overview of their lettings services through the lens of a tire kicker, who’s “in the market” and weighing up the options.

I don’t have any gripes with Purplebricks, even though there’s no shortage of alleged scandals, from bogus reviews to complaints of misleading advertising, which do make the mind wonder. No smoke without fire, ‘n all that drama.

However, my point is, when I look at the online/hybrid lettings landscape, I struggle to understand why landlords choose to use Purplebricks’ lettings service over the other suppliers available. This is why…

Back to basics: why we use online agents!

By and large, the shift to online agents (including “hybrid”) has been so popular and arguably successful (depending on who you ask) because they’re substantially cheaper than the traditional options.

No one of sane mind is using an online agent because they prefer a call-centre over a local high-street presence. That would be bananas.

FYI: when I say “online agent” or “online letting agent”, it also includes “hybrid agents

I’m sure if I don’t make that clear, some random and anal boff-job is going to rip my heart out of my nostril, and remind me that I’m an idiot and Purplebricks is technically a hybrid agent.

Purplebricks: the online letting agent with very offline’ish prices!

If you weren’t aware that Purplebricks offered letting services, I wouldn’t blame you. They don’t talk about it much. But I assure you, it’s alive, remarkably.

In the world of online lettings, Purplebricks services seem like an anomaly. ’cause they ain’t cheap. Even when stacked up against high-street agents I don’t see the shocking discrepancy in price like I normally do when comparing them with online lettings prices. So obviously I’m sitting here, scratching my ass, thinking this is a bloody calamity! What’s going on ‘ere?

Purplebricks currently offer 3 letting packages:

  • Tenant Find
  • Let & Rent Collect
  • Fully Managed

How much do they cost? That’s a good question. Purplebricks only disclose their prices after you submit your postcode and the monthly rental income into their “fee calculator”

I tested a few random postcodes and a couple of different rent amounts, and these are the [sporadic] rates I received:

*Purplebricks “Tenant Find” Service Fees (inc VAT)
LocationRent (pcm)Service FeePercent of annual rent
Essex (CM17 9AS)£500£66011%
Essex (CM17 9AS)£1,000£6605.50%
Essex (CM17 9AS)£1,500£6603.66%
Central Manchester (M1 1AF)£500£5809.67%
Central Manchester (M1 1AF)£1,000£5804.83%
Central Manchester (M1 1AF)£1,500£5803.22%
London (E17 6AY)£700£1,48517.68%
London (E17 6AY)£1,500£1,4858.25%
London (E17 6AY)£3,000£1,4854.13%
*Purplebricks “Let & Rent Collect” Service Fees (inc VAT)
LocationRent (pcm)Setup Fee One offMonthly FeeAnnual Fee First year / After first yearPercent First year / After first year
Essex (CM17 9AS)£500£390£37£834 / £44413.9% / 7.40%
Essex (CM17 9AS)£1,000£390£73£1,266 / £87610.55% / 7.30%
Essex (CM17 9AS)£2,000£390£112£1,974 / £1,5848.23% / 6.60%
Central Manchester (M1 1AF)£500£390£33£786 / £39613.10% / 6.60%
Central Manchester (M1 1AF)£1,000£390£79£1,338 / £94811.15% / 7.90%
Central Manchester (M1 1AF)£2,000£390£106£1,662 / £1,2726.93% / 5.30%
London (E17 6AY)£700£1,200£59£1,908 / £70822.71% / 8.43%
London (E17 6AY)£1,500£1,200£106£2,472 / £127213.73% / 7.07%
London (E17 6AY)£3,000£1,200£198£3,576 / £2,3769.93% / 6.60%
*Purplebricks “Fully Managed” Service Fees (inc VAT)
LocationRent (pcm)Setup Fee One offMonthly FeeAnnual Fee First year / After first yearPercent First year / After first year
Essex (CM17 9AS)£500£465£53£1,101 / £63618.35% / 10.60%
Essex (CM17 9AS)£1,000£465£86£1,497 / £1,03212.48% / 8.60%
Essex (CM17 9AS)£2,000£465£172£2,529 / £2,06410.54% / 8.60%
Central Manchester (M1 1AF)£500£465£46£1,017 / £55216.95% / 9.20%
Central Manchester (M1 1AF)£1,000£465£92£1,569 / £1,10413.08% / 9.20%
Central Manchester (M1 1AF)£2,000£465£132£2,049 / £1,5848.54% / 6.60%
London (E17 6AY)£700£1,100£73£1,976 / £87623.52% / 10.43%
London (E17 6AY)£1,500£1,100£139£2,768 / £1,66815.38% / 9.27%
London (E17 6AY)£3,000£1,100£257£4,184 / £3,08411.62% / 8.57%

*Fees were collected on the 23rd February 2020.

Boy, I’m taken aback by some of those batshit crazy price-tags!

I actually had to double triple-check some of the figures. For a moment there I thought I was unwittingly pissed out of my head and seeing double-vision.

Apparently I’m fine. It’s the numbers.

Purplebricks Vs Other Online Agents

As you’d expect, there are much cheaper online letting agents providing similar services. But that’s not surprising. Purplebricks have never been or claimed to be the cheapest of its kind.

In all fairness, I think the cost of their tenant-find service, which seems to start from £580, is acceptable if your property isn’t located in London. Notably, their tenant-find service does include “hosted viewings”, which normally isn’t included as standard with tenant-find packages offered by other online agents. That said, some online agents do allow you to add hosted viewings as an optional extra, which does make for a much cheaper alternative. But as said, £580 is acceptable (and not a bargain by any stretch).

However, if in London, then fuck me sideways, we’re in the land of cuckoo prices. £1,495 for the bog-standard tenant-find service. Well, shit, they charge £4 more to sell a house in the same location. Let that sink into your cranium.

Besides from the tenant-find services – which seems to have a fixed rate based on location – Purplebricks base the cost of their two managed services on rent and location. Which is unusual for an online letting agent.

Typically, the fundamental appeal of an online agent is that they offer a low fixed fee, regardless of rent or location (with the only exception being London, usually). Or at least, I thought it was.

‘spose Purplebricks could argue that they aren’t like any other online agent. Whether that’s a good or bad thing is up for debate. But not today.

Purplebricks Vs High-Street Managed Services

According to MoneySuperMarket.com:

  • “Tenant find and rent collection fees will typically cost landlords around 8-12%”
  • “Full property management fees will typically cost landlords around 10-15%”

It’s also worth bearing in mind that most high-street agents are open to negotiating their fees.

While eyeing-up the menu, you could argue that PB do have some sweet-spots (e.g. ‘Let & Collect’ service in Manchester, £2,000pcm is 6.93% for the first year, and 5.30% from then on), but for the most part I’m not seeing the bargains I expect from an online solution, but more worryingly, I don’t even feel like I’d make enough of a saving compared to high-street prices (when they are actually cheaper, that is). And that’s the dilemma.

I use an online agent because when I see a tenant-find service for £50’ish compared to my high-streets £1000’ish, I’m blown away by the price difference.

But when I’m seeing 18.35% for a fully managed ‘hybrid’ service in Essex, I am left gob-smacked and confused as shit. WTF?

Yes, the pain does ease after the first year, because the initial setup fee doesn’t apply, but it doesn’t ease enough. Plus, we still need to take into account that initial hit, because that can become critical if our tenants’ decide to leg-it after the first year, or even the second. Don’t we?

What’s also worth prodding at is that in certain locations, Essex for example, there doesn’t seem to be the price difference you’d expect between the rent collection package and the fully managed. Which seems odd. There’s probably a lot more oddities all over the UK, I only scratched the surface with 3 postcodes.

So, as I asked, WTF even is this shit?

Ironically, slap-bang in the middle of their homepage, there’s a beautiful little quote from Purplebricks’ founder, Michael Bruce:

Traditional estate agents have charged too much, for too little, for too long.

I hope Moneybags is strictly referring to estate agents (not lettings), ’cause his lettings service rates don’t even seem to make sense, let alone make for a bargain against high-street letting fees. Forget the online variety.

But ultimately, what I’m more confused by – and equally intrigued by – are the actual landlords coughing up the doe for these letting services, and why? WHO ARE THESE SPECIMENS?

But before that…

Cheaper online options…

First and foremost, if you’re after a fully managed service and you’re prepared to pay north of 8% of the annual rent, then I can only recommend using the services of a local high-street agent. Or at least, looking into your local options.

I personally don’t see any sense in using an online solution if you’re looking for a local/hybrid service and willing to pay high-street prices, or close enough to. If it boils down to a percent or two more for a high-street service, I’d personally cough it up. Don’t be weird.

Now, if you want to use an online letting agent to simply save a fortune compared to high-street agents, then stalking PB’s menu is obviously futile. However, here are a few alternative fixed-price (regardless of location or rent amount) online solutions that really do make high-street prices look awkward…

“Tenant Find” alternative

Oh, but of course…

Letting AgentRatingTermIncludes / NotesPrice
Google Reviews
5 days / 3 months*
Includes / Notes

Ultimate Advertising package
  • Key features
  • Rightmove listing
  • Zoopla listing

*5 days free, and then the option of continuing service for 3 months for £39 for new customers and £49 for returning customers!


Free Trial

*FREENo hidden fees, no credit card details required!

Visit Website

OpenRent do provide the option of paying £300 for a hosted viewing service if that’s what you’re after.

Here’s a full list of online letting agents that offer tenant-find services. Fees average around £50.

“Let & Rent Collect” alternative

I swear to all the new and old Gods, OpenRent didn’t put me up to this, they just happen to offer insanely good value when it comes to tenant-find and rent collection services, and I’d be kidding myself – and even worse – potentially hiding a gem from you, if I didn’t list them both just because it may seem a little suspicious.

In any case, OpenRent’s tidy reputation speaks for itself, not to mention their cost-effective prices, so no one should be smelling any rats…

Letting AgentRatingTermIncludes / NotesPrice
Google Reviews
Month by month
Includes / Notes

Advertising + Rent Now Package package

Great Value: OpenRent's "Rent Now" package includes a Tenant-find service + monthly Rent Collection!

  • Key features
  • Tenant-find service
  • Contract drafting & digital signing
  • Rent collection
  • Advert on all major property websites, including Rightmove & Zoopla.
More details

Rent Collection Process

  • Use OpenRent's tenant-find service.
  • Enable optional rent collection service:
    • Tenants set up a standing order, and rental income is sent to your bank account directly.
    • You will receive rental income straight to your bank account and OpenRent will also send chasers to the tenant if rent hasn't been paid.
    • Access to dashboard showing the payment status in real-time.
    • Cancel rent collection any time.

*Price breakdown

  • £10 / month + one time £49 listing fee
  • First months rent collection is free, and then you have the option of continuing the service for £10 per month with no tie-in contract. You can pause/unpause the service as and when you choose, and you'll only be charged the monthly fee when collection is unpaused and paid in full by your tenant.

Discount available

(Normal price: £120)

FIRST YR TOTAL£169Discount included

Visit Website

Here’s a full list of online rent collection services.

“Fully managed” alternative

Letting AgentRatingTermIncludes / NotesPrice
TrustPilot Reviews
Month by month
Includes / Notes

Gold package
  • Key features
  • Tenant-find service
  • Rent collection
  • Inventory service
  • Repairs & maintenance management
  • Routine inspection
  • Legal compliance & assistance
More details

Price breakdown

  • *£85 / month + £79 + £39 setup fee

More features included

  • Advertise on 50 property portals such as Zoopla and Primelocation, until let complete
  • Tenant fully referenced
  • Professional photography & floor plans
  • Digital tenancy agreement
  • Ongoing rent management
  • Deposit registration
  • Carbon monoxide & smoke alarm test
  • Rent collection
  • Legal assistance
  • Gas safety check
  • Inventory report

Discount available


FIRST YR TOTAL£1059Discount included

Visit Website£40 Discount Code: PIPMgmt40

Here’s a full list of online letting agents that offer fully managed services. Fees start from £35pcm.

So, who’s using Purplebricks lettings service and why?

I’ve spoken to many landlords that have used Purplebricks to sell property. I’ve yet to encounter a single landlord that uses or has used their letting services; the product clearly isn’t flying off the shelves like their beloved sales packages.

Admittedly, there’s a sigh of relief that Purplebricks currently only has **56 rental properties listed on Rightmove, compared to, say, OpenRent’s stonking **5789 listings (that number even surprised me!).

**Data collected on the 26th February 2020.

Purplebricks sparse rental stock probably isn’t due to their comparatively unfriendly fees, but rather, I don’t think most landlords associate Purplebricks with lettings. Presumably that’s the case because PB’s colossus marketing machine isn’t pushing the services to any significant degree. I’ve never seen any marketing material of theirs which specifically hypes their letting services.

For the past few months Purplebricks adverts have been chasing me around YouTube like I’m a drug mule and they’re a crack addict on the brink of destruction. At some point I must have triggered one of their sensors, and presumably I’ve been darted in the ass with a tracking device ever since.

Purplebricks advertising

While I’ve been fighting through their relentless sales funnel, I haven’t heard or seen one of their adverts even mention their lettings services. They’ve all been about how Bob & Daphne saved X amount when selling their home with Purplebricks, and how they’ve recommended the service to their neighbour’s dog-walker’s aunt’s cousin, or some shit.

It’s impossible to know how many landlords have stumped up the cash, or how many are continuing to splash out on the managed services each and every month, but it’s clear that some are.

So back to my question, who are these landlords? Where do they hangout?

I want to talk to them.

I want to understand “why”

Did their foggy, piss-stained spectacles spot a bargain? Did they lose a bet? Were they blackmailed, physically and/or emotionally? Or did the gazillions of pounds that Purplebricks have pumped into growing their brand actually work and turn some of our beloved comrades into brain-dead morons zombies?

Surely it can’t be a case of “money is no object”, ’cause then they wouldn’t have used an online service in the first place, because the entire hook and ethos is to provide a cheaper solution. Right?

I have two potential theories that seem possible, I believe:

  • We (society) are starting to blindly use online solutions over offline because we automatically assume they’ll be vastly cheaper, when often they’re not. We don’t even bother comparing.
  • People digest and accept fixed-monthly rates easier than percentages, and don’t bother converting the totals into annual costs as a percentage. For example, it’s psychologically easier to accept £80 per month, than 15% per month/year.

No excuses, just theories for why.

Is Purplebricks Lettings division a cash-grab?

I’ve painfully witnessed other successful online estate agents do this before. Not well, mind you.

They start off by flogging houses, and then after picking up some momentum and growing their brand, the beautiful minds of the Product Development team start brainstorming ways of expanding the income stream.

Introducing a lettings division is the natural progression for an online estate agent, because once you have the infrastructure to push “online sales”, it’s relatively easy to apply the same processes to online lettings (and vice versa); there’s a lot of cross-over in terms of tech and service.

It’s kind of a no-brainer, so I hope no one received a bonus for giving birth to that obvious brainchild.

I understand the logic and I ain’t angry about it, but I ain’t buying it.

The problem is, these attempts almost always feel like cash-grabs, because they’re usually never taken as seriously as their most profitable bread and butter services. Sadly, the result of that can often result in compromises for the consumer:

  • The service isn’t as well supported or developed as the core and most lucrative service(s). Obviously!
  • The agent relies on their already strong brand to sell the product, and not necessary the product itself, or competitive pricing.

Now, I can’t say that’s always the case, but it usually is from my observations.

Some of you may remember my deeply unflattering analysis of Housesimple’s attempt at lettings. To summarise, I thought it was piles of bullshit cobbled together. It felt like they half-assed bolted on an unpolished and comparatively expensive letting service and thought it would *ahem* simply, sell itself – because they’re “Housesimple”

Yeah, I don’t think it worked.

Thankfully, since then, Housesimple (who have now rebranded to “Strike”) got a conscious and put their lettings service out of its misery. They shut that pile of shit down, and now only focus on sales (which they do well, for free).

I’m not saying Purplebricks lettings service is poor or unpolished (’cause I don’t know either way), but it does seem like they’re relying on their brand for growth, because it sure as hell can’t be their butt-ugly prices, or the underwhelming amount of promotion.

My final thoughts

If you want to sell your house then use an online estate agent that sells property as their core service, just like Purplebricks.

If you want to rent out your property, then use an actual online letting agent, like OpenRent.

If you’re willing to pay high-street rates, then use a high-street solution.

Am I telling you NOT to use PB’s lettings service? Nope! I’m just saying I hope we all have the sense to evaluate the value of the product, and not just blindly follow the biggest brand.

Peace xox

26 Join the Conversation...

1 out of 5 rating2 out of 5 rating3 out of 5 rating1 out of 5 rating2 out of 5 rating2 people have rated their experience with Purplebricks - Lettings Services.3 out of 5 Stars.Leave your Comment / Review
Guest Avatar
Peter 27th February, 2020 @ 07:39

Not used their letting service, but have just bought a house with them via their online auction system. Apart from the 6k fees they charge, the process has been pretty smooth.

Wouldn't touch the letting side of their business though.

Thanks for the post..made me chuckle if nothing else!

Guest Avatar
J Brown 27th February, 2020 @ 07:59

Look at those annual management charges. Would you pay your fund manager 23.5% to manage your fund? WTF.

I once contacted Foxtons and they wanted to charge me 19% AMC for a 'managed' service. They can expletive off. 'Managed' service is basically giving estates agents money for doing expletive all. I managed all my properties by myself. Even when i was stationed overseas. All you need is a reliable builder, plumber ,electrician that you can call upon to do any remedial and emergency works. The rest takes care of itself.

I invest in funds and ETFs and I stay away from any funds with an AMC of over 0.50%. So why would i pay an EA 13%? I am not stupid. That 13% is detrimental to your wealth.

Guest Avatar
John Kennedy 27th February, 2020 @ 09:19

Beware: I work in Recruitment and we have sat back as rubbish jobboards have spent millons on advertising whilst delivering very little. 10 years later (whilst we still think they are rubbish) they have convinced the public that they are the only places to go to get a job. Now we need them and they know it and their prices just keep jumping up.

Guest Avatar
Ali 27th February, 2020 @ 09:25

OpenRent include the option of rent collection in their £50 Rent Now package (no monthly fee). I'd highly recommend it.

Guest Avatar
Northern Landlord 27th February, 2020 @ 09:32

The terms and conditions of these services need looking into, I have read some of the T&C's from agents that include all sorts of hidden costs and charges, like witholding a months rent in case of repairs, an annual fee charged if you continue with same tenant every 12 months etc.

My advice, dont just look at the initial fee - read the whole contract.

Guest Avatar
NotSoNewbieLandlord 27th February, 2020 @ 12:40

OMG, you made me laugh out loud as usual with this blog post : "don't be weird", "who are these specimens?" "average Joe Schmoe". LOLOL.

I didn't know they do lettings either, and I genuinely want to know who's using these services too. Things like this make me happy though, because it makes me realise there are so many ways to make money out there if people are falling for this. I've had the misfortune of using PB when viewing potential properties and the experiences were not good. The 'local expert' is usually disinterested and not really an expert. When I bought my current house it was the PB house that held up the chain. I would avoid them at all costs in a house-buying situation. Obviously I wouldn't use them myself, but I would also think twice if a vendor was using them.

J Brown I completely agree with what you said in your comment.

Guest Avatar
NotSoNewbieLandlord 27th February, 2020 @ 12:41

£6K fees Peter? Ouch!

Guest Avatar
Jennifer1 27th February, 2020 @ 13:55

Like almost everything in our sad world, Marketing is King. I agree with the writer in not understand why anyone would use an estate agent or PB for Letting property . I do wonder if there are subliminal messages in TV advertising? It's the only thing that can explain why gullible people are inexplicably drawn to purchase stuff they don't need.
When consumers start to use their brains to decide what they actually need and want to buy, instead of what is marketed to them, then we will see a reduction in the huge quantities of toxic waste building up in the world.
Sorry rant over.
I use Rent now which I find brilliant in every way.

The Landlord Avatar
The Landlord 27th February, 2020 @ 14:22

Oh, cool, I didn't even realise they have an online auction system.

£6k, blimey! Hope it was worth it.

Many thanks :)

The Landlord Avatar
The Landlord 27th February, 2020 @ 14:27

@J Brown
Yup, some of those rates seem insane, they don't even make sense to me.

That's always been my stance: if you find a good tenant, I don't even know why you would need management. Usually, when you have good tenants, all you end up doing is paying the management agency an extortionate amount to electronically transfer rent.

I appreciate there are some exceptions whereby management services make sense, but for most landlords, I don't think it does. In any case, not at those rates! Sheeesh!

The Landlord Avatar
The Landlord 27th February, 2020 @ 14:29

Yeah, that particular OpenRent product is flying off the shelves (it's the one I mention in the blog post). Such great value!

The Landlord Avatar
The Landlord 27th February, 2020 @ 14:31

@John Kennedy
That's happening in so many industries!

I mean, Rightmove & Zoopla are prime examples - they have most highstreet agents over a barrel. When some of the agents tell me how much they're paying Rightmove every month, I'm amazed!

The Landlord Avatar
The Landlord 27th February, 2020 @ 14:35

@Northern Landlord


Funny enough, I actually did look through Purplebricks T&C's because I noticed that their "Tenant-find" package doesn't include "Tenancy agreement renewals", while the other packages do.

So I wasn't sure if that the landlord would be subject a renewal fee after the fixed term ends.

I couldn't find any clarification or details. If it is on the website somewhere, they've hidden it really well.

Buyer beware!

The Landlord Avatar
The Landlord 27th February, 2020 @ 14:46


Glad you got a kick out of it :)

I hear so many mixed stories about PB. But when you onto their TrustPilot page and see that they have 70k+ reviews and a rating of 4.7/5... it's easy to understand why people use them!

Either way, the good thing is, they're creating a lot of attention for the entire online model, and I think that can only be a good thing.

The Landlord Avatar
The Landlord 27th February, 2020 @ 14:55

Agreed, which ultimately means that those with the deepest pockets are most likely to succeed.

It's weird, because I tend to ALWAYS look for alternatives for whenever I'm buying a product or service of significance, just to scope out my options. In my mind, that's just the normal and sensible thing to do. I can't fathom how that isn't common sense for everyone.

Objectively speaking - and as said - when you look at PB's letting services and compare them with other options, I can't see any practical reason to use them.


Yup, Rent Now is awesome! I don't think it can be beat for value.

Guest Avatar
GriffMG 27th February, 2020 @ 15:00

Not used PB, but at those rates they wouldn't even get on my short list...

OpenRent do a very good job at a very fair price, have tried others - they seemed good, but not as good as OpenRent.

Managed Services are a licence to print money. As long as I can paint a wall, fix a leaking tap and change a lightbulb, I'd rather check a problem for myself and either sort it or get in someone who can tout-suite.

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NotSoNewbieLandlord 27th February, 2020 @ 17:51

I just clicked on one of the PB homes available to let. The description screams 'LOVELY TWO BEDROOM FAMILY HOME IN A QUITE AREA'.

So I don't think you're paying for their grammar skills ;0)

Guest Avatar
J.C 28th February, 2020 @ 07:44

Maybe some landlords sleep-walked into letting through them after buying their Buy To Let through them? I mean, sleepwalking exists right?
Or their letting services are EXTREMELY good and all we sad people can focus on is price and don't appreciate good craftmanship!
Apart from grammar @NotSoNewbieLandlord haha :-)

Guest Avatar
J Brown 28th February, 2020 @ 11:22

I do not mind paying a company to find and vet tenants. I work full time so I do not have time for that. But after I meet and assess the tenants I do not need the EA anymore.

Like the editor stated, once you have good tenants ,do you need to pay the EA to transfer your rent on a monthly basis?

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El B 29th February, 2020 @ 09:31

I've used PB to buy 2 houses and found them good.

I passed at their letting service after doing the same as you and looking into the fees v what you get. I use Howsy and Letting Supermarket (not been mentioned I believe but check they're fully managed fees and you'll be pleasantly surprised). Both still being trialed by me

The Landlord Avatar
The Landlord 29th February, 2020 @ 10:52

@El B,
I remember looking into Letting Supermarket a few years ago. I think it's owned by the chap that runs Property118.com, isn't it?

In any case, at the time I couldn't gauge how good or used the service was. I'd be interested to know what your feedback is!

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Benji 29th February, 2020 @ 12:26

I'd avoid the more 'tenant friendly' online agents, they're the go to place for rogue tenants to find gullible landlords.
What's needed is a landlord friendly, no frills, online agent that filters out the timewasters.

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Not The Landlord 30th December, 2020 @ 00:25 1 out of 5 rating 2 out of 5 rating 3 out of 5 rating 4 out of 5 rating 5 out of 5 rating

I am one of those useless saps you speak of in your article who's used PB's Tenant Find service @ £1485. Unfortunately for you all, I don't regret it for the following reasons:

As a 1st time landlord, I needed a person to speak to througout the whole process, as I had SEVERAL questions about my listing price, prospective tenants and, in general, what it bloody means to list a property and do it right. My local agent was exactly that person - he was brilliant.

I needed someone to handle the 50+ enquiries, 10+ viewings and numerous post-viewing questions from prospective tenants before letting, as I'm FT employed and not living at the property.

I needed someone to filter out the timewasters / undesirables. There was a surprising large number of these actually.

Plus all the other usual stuff like ASTs, referencing, deposits that you get from other providers.

I went from listing to let in 2 months (over the Christmas period) - not lightning quick but would've taken me longer if I had to handle all the enquiries and viewings myself.

So I would say - if you don't know what you're doing as a rookie landlord, it might be worth leveraging some experience, after which you can go it alone.

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NotSoNewbieLandlord 30th December, 2020 @ 01:07

Not The Landlord: if you're so happy with their service I am confused why you sound so angry. Good for you if you're happy to pay £1500 for that. I use OpenRent and do it all myself and in the four years I've owned my investment property I have never had a void in my lettings. I have always been able to let it immediately to desirable tenants. Each to their own I say!

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The Landlord 30th December, 2020 @ 11:23

@Not The Landlord,

Thanks for the feedback and glad you had a good experience with PB lettings.

But I'm not sure why it's unfortunate for us, though.

I'm still baffled to why anyone would pay £1500 for a hybrid lettings service, because you can get the same service you received, if not better, for less.

I think you missed the point of my blog post. If someone told me that £20,000 was too much for a 10 year old Skoda, and I purchased one anyways... it wouldn't really make for a good purchase, even though it adequately gets me to work and home.

In any case, as said, I'm pleased you received a satisfactory service.

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Les Dixon 21st June, 2022 @ 11:12 1 out of 5 rating 1 out of 5 rating 2 out of 5 rating 3 out of 5 rating 4 out of 5 rating

Don't use them as a letting agent
I use them as a letting agent, in the process of leaving them, they are changing staff constantly, they are ignorant, unprofessional and totally useless.

They ignore the tenant and the landlord, they ignore emails and phone messages.

They send out contractors who overcharge, because they are dishonest or purplebricks gets huge kickbacks?? Both ways are very bad.

If I wasn't vigilant I would have been overcharged £3,000 in one year, which is most of the yearly rental.

I wouldn't recommend these cowboys.

Perhaps it's:- you pay peanuts you get monkey's
That's why the staff really don't care.

DO NOT USE purplebricks


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