Sorry Housesimple, I Can’t Even Recommend Your Letting Services To My Worst Enemy!

Yup, Housesimple.com (the well-known online estate agents) offer letting services, but regrettably, I’d rather shoot myself in the ass with a poison dart than use or recommend their letting services.

I can accept the fact that their base package is comparatively more expensive than many of their rivals, but what I can’t accept is how painfully ‘unsimple’ it is to determine how much their services actually cost!

Sad Face

Ello, ello!

I really, really, really didn’t want to have to write this blog post, especially while it’s the season to be jolly, but for the greater good of all UK based landlords that are prone to being sucked in by sketchy deals, I feel like I didn’t have any other choice. Plus, I really kinda wanted to.

Before I dive into the meat and boobs of this blog post, I just want to clarify that this isn’t a review; I’ve never used Housesimple so I can’t comment on the level of service they provide. Their service could be impeccable for all I know, and I hope it is. But that still doesn’t change the reality of how frustrating I find their woeful lack of transparency, which has ultimately left me in a state of disbelief and condemnation.

Many of you will be familiar with Housesimple as one of the better known ‘online estate agents’, along with PurpleBricks, Yopa, eMoov (who are currently sinking like a lead poo after facing financial turmoil) etc.

It was only recently that I discovered that Housesimple are meddling with lettings. Not surprising, however. Good for them.

To be completely transparent with you, I made the discovery because I caught wind of the fact that they run a pretty handsome affiliate programme (i.e. If I refer you to use their letting service, I get a kick-back), so naturally, I was doing my due diligence to ensure their offering earns my seal of approval before I start flogging it.

Unfortunately – and what should be abundantly clear at this point – the results of my ‘Quality Control Assessment’ meant that I can’t personally recommend their letting services for neither love nor money to any other living soul (or deceased, for that matter) without willingly reserving a place in the eternal flames of hell.

Normally I’d let things like this slide, because poor user-experience and unattractive price-tags isn’t particularly unusual, but I was so gob-smacked by my experience on Housesimple’s website that I just had to throw a tantrum in the middle of the sweets isle.

On a sidenote, I just want to address another point; there have been times when super mean people have accused me of selling out by sharing offers based on only financial incentives. I have NEVER done that. On a daily basis I get several companies trying to encourage me to distribute their garbage, and I’d be a lot richer if I entertained even half of those opportunities. But I don’t; I’m extremely selective and I only recommend services that I do or would use myself. I’m fortunate enough to be in a position where I can leverage my blog’s popularity to access the best and most exclusive deals for you, so that’s what I always strive for. Of course, some deals/products will be suitable for you, others won’t.

Anyways, back to my dismay with Housesimple…

Reason 1) Comparatively expensive base package!

The base price for their one and only lettings package is a whooping £299, which includes:

  • Deposit registration with TDS
  • Your own account manager
  • Ads on Rightmove/Zoopla
  • Ready book of tenants
  • Professional negotiation
  • ‘To Let’ board

House Simple Lettings Price

I think there are much better deals to be had. For example, I’d rather pay £49 for OpenRent’s “Rent now” package, which seems like absolute peanuts in comparison:

Letting AgentDurationIncludes / NotesPrice
Duration
3 months
Includes / Notes

Advertising + Rent Now package
  • Markets on Rightmove, Zoopla + more
  • Tenant referencing
  • Deposit registration
  • Rent Collection
  • Tenancy sign-up service
Price £49Inc VAT Visit Website

Yup, please note, that includes a Rent collection service (an optional upgrade at no extra cost) and Tenant referencing.

There are plenty of other sound and cheaper options offered by other online letting agents, too. Just check out my list of the best online letting agents, which *ahem* Housesimple don’t feature on.

But fair play to Housesimple, they throw in a super cool ‘To Let’ board. I remember when they were useful pre-internet *smirk*

To be honest, I’m not even mad about their price-tag. Housesimple is a big brand; they’ve probably spent millions on marketing so they need to recoup. I get it.

Either way, the point is they ain’t the most cost-effective solution. Not by a long shot.

Reason 2) What does Housesimple’s letting services ACTUALLY cost? Good question (although it shouldn’t be)!

Housesimple’s choice to be cloudy about their pricing is what really crawled up my ass and died!

It’s easy to establish that the base price for their lettings package is £299, because it’s loud and clear on their website (as it should be), and like almost all other agents, they offer useful ‘optional upgrades’, which many landlords will require on top of the base:

House Simple Optional Services

Cool.

But what’s not so cool, and what is beyond the realms of my understanding, is that the prices for those “Optional services” aren’t listed, not even on the so-called “Our lettings fees” page (note the plural “fees”, when they only just show ONE price for the base package). Seriously, NOT LISTED! Here, check it out yourself.

So how do landlords actually know how much it’s going to cost?

I dunno *Shrugs shoulders*

So how much is going to cost for the £299 package with an EPC?

I DON’T KNOW!!! I DON’T KNOW!!! Get off my back, Jesus!

To get to the bottom of what is quite possibly the greatest mystery of mankind since discovering the squishy green growth under my left armpit, I decided to hit up Housesimple on Twitter in search of an explanation, because my hope was that I was being the daft one!

Housesimple Tweets

Elloooooooooo? ANYONE THERE?

Over a week later and I’m still waiting for a response (which may or may not be the reason for this blog posts existence). I gave them a chance, the Lord knows I did! Perhaps the ugly truth is too embarrassing to confront.

To be honest, I’m not sure I even understood the responses I did receive, probably because they dun make sense. Are they saying that they don’t openly list their prices because they offer too many extra services?

And, ‘The shittest excuse of the year’ award goes to…!

So, okay. I’ll play ball. Let’s actually assume I believe that tub of anal-jizz for a moment. Bu buuu buuut, that doesn’t explain why they don’t – at the very least – disclose the prices of the optional extras that they do have listed on the front-end of their website (the 8 shown in the screenshot above).

*Scratches noggin*

But hey, at least they’ll happily ‘Direct Message’ me their complete price list on Twitter (because that’s more sensible and normal than making the prices easily available on the website in the first place). So if anyone wants to know how much their service will cost you, just ask them on Twitter, okay? State of the art service.

At this point I was consumed by curiosity; I wanted to know at what stage I’d be shown the prices for all the optional extras. At some stage in their ‘sales funnel’ they HAVE to show me the prices for the extras! I clicked on the ‘Create an ad’ button to see if it led to the pot of gold, while deeply hoping I would have no success, because that would be tragic!

In my mind I was thinking, “surely only a sadistic dip-shit would make you ‘Create an ad’, which comprises of registering your personal & property’s details, before disclosing the full cost of the available services…”

Housesimple create account

Low and behold, that was the key!!

They exchange your personal details for a price list…

Housesimple Add Products

User dashboard (accessible once you register)

 

HouseSimple Pricelist

“Add products” page

Hey, Housesimple, here’s an ingenious idea for you: how about you stop holding your fucking price list hostage!!

Somehow – the Lord only knows how – they miraculously managed to find enough space to host their prices once you ‘Create an ad’ (by handing over your personal details!). Incredible.

I’m going to give Housesimple the benefit of doubt; I’m going to assume there’s a super smart psychological explanation for why their prices aren’t on the front-end of the website; something to do with marketing strategies or some crap. Maybe there’s a proven success rate after making some poor schmuck work so hard to gain clarity on the pricing, that they simply surrender due to exhaustion. “MAKE IT STOP, JUST TAKE MY MONEY. TAKE IT!!”

But the reality is, I don’t give a flying shit about marketing psychology if it encourages fees to be hidden behind locked doors, and I’m truly scared that someone green-lighted, what I believe to be, dog-turd user-experience.

Who/what actually thought it was OKAY not to be upfront about their prices?

Reason 3) Undisclosed pricing!

One of the most pivotal steps of creating a tenancy is to use a written tenancy agreement to define the T&C’s. EVERY landlord should use one.

However, oddly enough, while ‘Tenancy agreement’ is listed as an “Optional service”, the cost for one isn’t listed in the [hidden] itemised price list *slaps forehead*

So, not only have they guarded their prices behind a registration process, but they have also failed to disclose the cost of one of the most vital components of creating a tenancy. Maybe they don’t even charge for arranging tenancy agreements, but the point is, THEY DON’T MAKE IT CLEAR!

Fuck this shit! *grabs ball and goes home*

What is going on here?

I’m stumped. This is such a ri-donk-ulous situation.

Why would anyone sign up to this service?

The CEO of Housesimple recently shared his thoughts on the demise of eMoov, which I found quite interesting:

It’s very sad to see what’s happened to Emoov. Their problems lay with the proposition, which didn’t give consumers a reason to use them.

HA!! Alright, mate!

At the time of writing this (which will probably be a few days before publishing), Housesimple have 18 rental properties advertised on Rightmove, so clearly the hoops they make you jump through in order to determine how much they’ll actually cost you isn’t too exasperating for everyone. Pretty unbelievable, to be honest.

I’m not so much concerned for landlords that have experience with online agents, because side-stepping services that lack transparency should be a breeze. However, it’s the inexperienced landlords that I fear for, because they’re more likely to blindly follow the breadcrumbs left by powerful brands.

I hope the irony of how unsimple Housesimple have made the process of accessing their fees isn’t lost on anyone else.

Bottom line, I shouldn’t need to hand over any personal details, I shouldn’t need to send a Tweet, I shouldn’t need to read small-print, and I shouldn’t need to bend-over in order to access a price list. Unacceptable.

The lack of transparency, particularly with fees, is exactly what has plagued this industry for decades. I can’t condone or endorse such services.

Hold on a minute, let me just open a restaurant without the prices on the menu! I’ll tell you the prices after you’ve ordered, cool?

Huh? What do you mean that’s unreasonable? GET THE FUCK OUT OF HERE, peasant. If you want clearly listed prices, there’s a McDonalds around the corner, asshole!

Merry Christmas everyone! Hope you all have an awesome one!

Thanks for all your support in 2018, it’s massively appreciated xoxo

49 Comments- Join The Conversation...

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gail 13th December, 2018 @ 10:40

LMAO! Merry Christmas!

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Lynne Merrilion 13th December, 2018 @ 10:41

Great comments you certainly brightened up my day I laughed and laughed excellent sense of humour
Keep up with you commenting

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jensur1 13th December, 2018 @ 10:44

Thanks for this, these sort of companies should be shown up.
I also want to say how good " Open Rent " is. I've used them twice now and will always use them in future. How they do what they do for such a low price and with such brilliant service is beyond me.

I also want to warn fellow landlords about the insurance for landlords part of the company "24/7". I paid over £300 in monthly fees and in return I received zilch and a lot of hassle. Don't touch them with a bargepole. They must have been the company the saying - If it looks too good to be true it probably is- was written for. You have been warned.

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allLandlrods 13th December, 2018 @ 10:45

Love this story!

We have had bad stories as well for Housesimple.

Openrent is in our opinion the ONLY option when it comes to private landlords. Fair, simple,good market coverage, easy to upgrade/downgrade. Bish bash bosh - job done.

Regards,

Sam @ allLandlords.co.uk

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NotSoNewbieLandlord 13th December, 2018 @ 10:57

Hahahaha, Merry Xmas.

Thanks for this article. I appreciate you staying true and only endorsing products worthy of it. OpenRent is fantastic and I have used them three times now after you recommended them. This HouseSimple debacle sounds ridiculous! Though a fool and his money are soon parted, I guess. That's why companies get away with it.

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karissa 13th December, 2018 @ 11:00

Sooo you can't tell us what the prices are, now that you have found out? ;)

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Dee 13th December, 2018 @ 11:00

Thanks for the lift in spirits!
I have always used OPENRENT and have found them really good. I only use them for their basic package ie to find a tenant and have always had success with no fuss. Would definitely recommend.
Happy Holidays to you - keep up the good work!

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Stevie 13th December, 2018 @ 11:04

Thanks for all the information you have given over the last couple of years. You are the site I go to for any landlord-based information. Worryingly for you, you sense of humour is similar to mine so your posts always make me laugh.

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Nige 13th December, 2018 @ 11:06

Its rather like the time I was buying rental carpet. I looked at the price which was per sq metre and per sq yard. I was ordering for rooms and the salesman was calculating. A final price was given which was neither the ticket price for metres or yards. I asked him why it was so much. His reply was that they sold carpet in sq UNITS !!! When I asked how big a sq unit was he couldn't tell me !! DUH !!! And these people walk amongst us !!

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Dee 13th December, 2018 @ 11:07

Regarding insurance. Look at the National Landlords Insurance products. I manage my own properties and find their forms and library extremely useful. It is around £75 per year to join but a snip given the info available and discounts plus the forms add a professional touch for private landlords.

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Ravi 13th December, 2018 @ 11:07

Keep up the good work on these blogs! Really helpful especially for those beginner landlords like you said who could very easily get chomped by companies like Housesimple.

I'm all for openrent :)

Ravi

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Alan 13th December, 2018 @ 11:34

I can just imagine their offices, everybody strolling around in Cowboy boots, chaps and stetson hats.....

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peter 13th December, 2018 @ 11:36

you are wonderful. the letting tradeis an absolute shower, a bunch of scoundrels who are unable to find gainful employment .
well overdue that estate agent fees are to be no longer , cant be soon enough.
Of course the online trade really helps these rogues, no need to show non-existent contracts, conditions , just sit in the coffee shop and rip off the tenant

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Chris B 13th December, 2018 @ 11:51

Excellent post. Like many of your other respondents I too cannot recommend Openrent highly enough. I use them for my (small) portfolio of properties and have successfully advertised and found tenants on 8 occasions now...even in Scotland. The other services they provide have also been invaluable. Why would anyone go elsewhere?

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Tony 13th December, 2018 @ 12:09

Nice rant. I let my property through Northwood who charge zero and guarantee your rent they offer you a yearly rent I have had no problem with them please check them out.

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Paddy 13th December, 2018 @ 12:49

It’s a legal requirement to put your fees inclusive of VAT at your office if you have one and on your website. If you can be arsed report them to Trading Standards. Clearly a shower of shite

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Brendan 13th December, 2018 @ 13:08

Great article. Just used Open Rent again, brilliant price and service for both landlord and tenant. As said previously, why go anywhere else ... for £49, when local agents charge around £500!

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Marilyn Hodgkinson 13th December, 2018 @ 13:30

Enjoy reading the blog I am constantly amazed that these companies are not prosecuted

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Denise mullin 13th December, 2018 @ 13:47

I agree with the comments regarding open rent they make the process so easy for the tenant and landlord. Love your articles can't stop laughing, you make my day. Merry Christmas

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Teresa 13th December, 2018 @ 13:50

Hi just to say thank you and wish you a Happy Christmas i have a rented property and use a lot of your advice/forms etc, and about to use Open Rent in the very near future.

Thank you!

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Chantelle 13th December, 2018 @ 14:22

OMG! This is the absolute worst company I have ever dealt with regarding their letting service in South London. I too went mental with them. They were useless. They never ONCE passed on a question from a tenant even if they just about managed a viewing - which prospective tenant doesn't have a question or two after all? And they were completely ineffective in trying to let a flat that I haven't had a void in EVER - almost 20 yrs... Its so marketable! They failed. I had a 3 week void. So I went to a high St agent and it let in 3 days. They wouldn't refund the inventory fee that never happened or acknowledge their utter failure at all with any goodwill. Total waste of money - and so paid twice. Have hammered them online with just facts about the failure - they try their best to get them deleted. Checkout Trustpilot - its their own staff bigging each other up by name - absolute comedy - all fake reviews to drown out the many disgruntled customers. Shoddy shoddy company and - I HATE them. Clowns. NEVER USE THEM.

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Abu 13th December, 2018 @ 14:52

Yes, i still don't understand how in this day and age companies think they can have a good business model by being difficult.

I'd just like to say openrent have been fantastic for me. Used twice now :)

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Shirley 13th December, 2018 @ 16:32

Just love love love your blogs. Thanks for letting us know about this one to swerve. I am new to being a landlord (just two years and one tenant change in) and can't tell you how much I value your site. Its saved me money, made me understand things and hopefully helped me to get being a landlord right.
I have used OpenRent twice .. first time was just super, second time hard work (lack of communication from them) but we got there.
So Have a Blog free Christmas and thanks again for all your useful, funny and must read items.

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Marion Anson 13th December, 2018 @ 17:29

Thanks so much for all your blogs👍.
So informative and humorous.
I wish for you a WONDERFUL🎄FESTIVE SEASON and maybe it will add to your joy to know I've never heard of Housesimple!😀

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Cheshire landlord 13th December, 2018 @ 17:36

Terrible service, prices are going to be stupid high or they would shout about them.

Lots of other letting agents have T&C's that would make anyone wince and run a mile if they read them. A certain chain that opperate lots of different named agencies across the whole wide nation (if you get my drift) have T&C's that are almost unbelievable. I got a quote recently for letting a property just to see their valuation really, and a very professional lady gave me good sound advice and demonstrated good local market property knowlege, but the T&C's were absolutely incredible.

When I pointed out some of the things they were actually contracting she suggested anything I didn't agree to I cross out on the paperwork and they would discount them!! (yes really)

I can just see them sticking to that when they withold rent for future repairs, authorise work without telling me, switch my energy supply etc etc ...

love the blog!

keep ranting!

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Carol Landlady 13th December, 2018 @ 18:26

Hello Landlord, I have been following your bloggs in recent months and being fairly new to this game by default I treat everything you have to say like my Holly Bible. Thank you so much for sharing such valuable information, I love your personal quotes and hang on your every word. I would like to wish you a very Merry Christmas and a peaceful New Year 2019
Best wishes, Carol 👍❤️🤗🎅🏻⛄️🎄🥂🍾👏

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Barrie 13th December, 2018 @ 18:32

Great write up. Be a cold day in hell before a letting agent got any fruit from my portfolio but I guess there are people out there that might buy in on this " simple"
hype

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Flash 13th December, 2018 @ 19:03

And a 'led poo' is? A turd that needs you to guide it on its way, or one that is lit up brilliantly in colourful yet eco-friendly lighting? PS funny blog as ever!

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Kate 13th December, 2018 @ 23:37

Spot-on observations as usual. But is this not the way with so many companies? Good for you for outing one of them. Don't get me started on the book of T&Cs you have to wade through for a certain high street chain I use (AT THE MOMENT). I find it very useful to have someone who takes the time to sort the wheat from the chaff so I don't have to. And I for one, do not resent any affiliate fee (and people it won't be much) you get for doing this tedious task. Please continue so I can selfishly enjoy my time, whilst you have the hair-loss on my behalf LOL. Happy Crimble.

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Billy Chris 14th December, 2018 @ 07:19

Do you participate in public speaking...!!

Why can't I choose more than one option for/of myself? I am an Enthusiast(ic) Landlord who is a Nobody.

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Jock Munro 14th December, 2018 @ 08:53

I always love reading your posts! They always cheer me up...even moreso when the liberal 'permanently upsets' don't get your sense of humour!

Excellent as always. Made my day.

And a further shout out for OpenRent. Last changeover I thought I'd give Upad a run being as your blog has a link and next year we're going to get shafted with all the tenant fees high street agents won't be able to charge tenants. Upad were good but £160 for an inventory!

So a quick Google search found OpenRent - £100 for an inventory. £50 for the full Rent Now package - It's a no-brainer! Very very impressed with them.

Keep up the good work!

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Grumpy 14th December, 2018 @ 12:07

Double thumbs up for Openrent.
Used them about 12 times.
Website functions amazing.
All digital contracts, text messaging for viewings, DPS first months rent collection and referencing for £50. No brainier.

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The Landlord 14th December, 2018 @ 12:37

Thanks for all the positive feedback and festive comments folks! Appreciate all of them.

OpenRent seems to be a massive hit among many of you (not surprising). Whenever I ask landlords which online agent they use, almost all of them either say Upad or Openrent (both great options)!

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The Landlord 14th December, 2018 @ 12:37

@jensur1
I hear ya!

Landlord insurance is similar to every type of insurance, you just need to ensure that you don't blindly renew the policy every year without looking for better deals! Otherwise you generally end up paying more than necessary for absolutely nothing.

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The Landlord 14th December, 2018 @ 12:37

@NotSoNewbieLandlord 

Ha @ "a fool and his money are soon parted"

I love that expression because it's so true!

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The Landlord 14th December, 2018 @ 12:38

@karissa
Hah, I want everyone else to suffer like I did to get the prices!

Communal misery is more bearable than isolated misery.

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The Landlord 14th December, 2018 @ 12:39

@Nige
*slaps forehead*

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The Landlord 14th December, 2018 @ 12:39

@Dee
Yup, the NLA are decent in that regard, for sure!

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The Landlord 14th December, 2018 @ 12:40

@Alan
... cheekless chaps!

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The Landlord 14th December, 2018 @ 12:41

@Paddy

You're actually not the first person that has said that to me! Someone else said the same thing on Twitter.

I assumed there could be a legal issue, but because I'm ignorant to the technicalities of the law, I didn't want to go deep into it.

I wasn't sure if they have to legally disclose the cost of the 'extra services', or if there's some loophole.

I know all agents were forced to show their prices inclusive of VAT.

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The Landlord 14th December, 2018 @ 12:42

@Abu
Yup, it's truly baffling, and that's why I was so surprised by Housesimple.

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The Landlord 14th December, 2018 @ 12:42

@Cheshire landlord

I really couldn't work out why they hide their prices:

a) Incompetence
b) To mask stupid high prices
c) There's a proven success rate in hiding them

All three of the above? Either way, terrible service!

Reading the T&C's are crucial! Failing to do is one of the biggest mistakes landlords and tenants make.

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The Landlord 14th December, 2018 @ 12:42

@Flash
A poo that flashes like an xmas tree!

Haha, nice spot! Fixed.

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The Landlord 14th December, 2018 @ 12:43

@Billy Chris
Sorry Bill, I can only show one avatar per comment :)

But I've mentally noted that you are an Enthusiast(ic) Landlord who is a Nobody! As far as I'm concerned, that's the best type of Nobody!

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The Landlord 14th December, 2018 @ 12:45

@Jock Munro
Oooh, thanks for the idea.

Thanks to your comment I found out how much the online letting agents listed on my comparison table charge for inventory services and created a filter for it :)

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jensur1 15th December, 2018 @ 17:39

Hi Landlord thanks for your reply to my comments about 24/7. I agree with you about renewals, but this wasn't the case with 24/7. This was to cover emergencies at the properties I rent out.
I insured 2 properties with their landlord package to cover 24 hour call outs, 24 hour helpline, plumbing, boiler breakdown, keys etc. It also included a free boiler service and gas safety cert.
The first tenant lost his key but 24/7 won't come out because it is not an emergency because I have a key. OK
The tenant then reported his toilet on the ground floor wasn't flushing, they won't come out to that because there are two other toilets. OK
The boiler breaks down (during the ice and snow weather. The tenant calls them on the 1st day. NOTHING. He calls again on the second day to be told I haven't paid the premium for them to come out. I phone them (this is difficult because it's a ghastly auto system that take for ever to get through) They tell me I have to pay £75 before they will come out as the boiler is 11 years old and if boilers are more than 10 years old they charge an un- refundable £75. OK that is hidden in the small print but why did they not phone me and ask for the £75 pound, no one can tell me that. 24/7 visit the property. on Day 3, my tenant calls and says 24/7 need to order a part for the boiler. On day 5 my frozen dirty tenant calls me to ask what is happening. I call 24/7 they tell me the boiler is uneconomic to repair. They will offer a manufacturers repair for £240 and this is a special negotiated rate, ( it's actually £10 cheaper than me going direct to the manufacturer) with a one year guarantee, yippee. I ask them what a new boiler will cost, they say they will get back to me. They never did.
I didn't feel I could leave the tenant freezing and dirty, so on day 7 at vast expense I get a new boiler put in but not by 24/7 thankfully. To be fair a previous plumber had told me that the type of boiler that was in the house was poor and I might need a new one in the next few years. I cancelled by monthly payment to 24/7 for this house, as the lovely new boiler was guaranteed for 12 years and included a yearly service and a gas safety check. For the second house I continued to pay £17.64 per month.
When a radiator leaked - that was not an emergency either. With great difficulty I arranged for the annual boiler service . The guy who came (i cannot believe he was a heating engineer) couldn't get the front of the boiler!!! They want to charge me £30 for a second visit. I pay as I felt I had no choice. I take the front of the boiler before he arrives. On this visit my tenant says the "engineer" finds a small carbon dioxide leak (One that doesn't trip the brand new carbon monoxide meter 4 feet away from the boiler) and turns off all the gas, promising to return and repair the leak. When nothing happens I call the ghastly call auto system, to be told I must pay £110 before 24/7 will send someone to repair the leak, as it is not classed as an emergency because it was found out during routine servicing. OK I paid because my tenant had no gas and therefore no hot water. I should have just sent them packing at this point, but I was still thinking I would at least get a service and the gas safety cert. The "dubious leak" is fixed the following week.
I then try and get the service and safety cert from them. After two weeks of constantly calling them and being promised call backs from a senior manager which never ever happened, I find out that they haven't done any servicing or gas safety cert at all and if I want it done I will have to pay another £30. Well at this point I had really had enough of these con artists and besides I did not have any confidence that a cert and service from them would be done properly anyway.
I cancelled my direct debit and They called ME within 24 hours!!!! I politely explained why I never wanted to hear from them again. The guy went off and came back and said as a gesture of goodwill they would offer me a FREE service, you know - that one that they should have done in the first place. I said I would consider it (ha ha ha) and he asked me when I would make the decision, I gave him a date in five days time and he actually phoned again!
I then went to my local company who service my own boiler. It was BLISS. She made all the arrangements directly with the tenant, issued him and me with copies of the service and certificate and completed the whole business within a week of my 1st and only call, and all for £90.
I paid in total £409 pounds to 24/7 for their non service.
I tell all my fellow landlords of my experiences with 24/7.

Sorry this is such a long comment but it happened in Mar 18 and July/ Aug 18 and this is the first time I have felt like writing it all down. I do hope no fellow landlords have suffered under 24/7 by my delay.

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Jahan 16th December, 2018 @ 14:55

Thanks for the post. Always good to read your blogs.

I only have one property and go to the same local agent all the time. However, their new manager let me down once and have since learnt to check everything myself over and over again. But it is always good to learn about all the pitfalls that small time landlords like me would never find out otherwise. So please keep on posting.

I wish you a merry Christmas and happy new year :)

47
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andrewa 31st December, 2018 @ 18:45

Happy and prosperous new year to the landlord and all the readers!

48
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The Landlord 2nd January, 2019 @ 12:23

Thanks andrewa, Happy New Year to you, too (and everyone else) :)

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