Mashroom Online Agent- The Updated Review No One Wanted!

1 out of 5 rating2 out of 5 rating3 out of 5 rating4 out of 5 rating1 out of 5 rating 3 people have rated Mashroom.com | Leave your Comment / Review

Mashroom - online letting agent

Mashroom.com

Enter their name into Google and watch your intended search get dismantled as your search term gets spell-corrected and your results get filled with information on funguses.

Alas, Google isn’t the only one confused by Mashroom. I am, too.

If you happened to have read (and remember) my previous iteration of this blog post – first published in February 2021 – then today’s updated version in 2024 is going to be unrecognisable, because Mashroom has terminated the focal point of that version, which was their market-disrupting FREE tenant-find service for landlords, which included Rightmove & Zoopla listings for 30 glorious days – a product I called “absurdly attractive” at the time.

As of some time in 2023, it’s over! They switched off the lights! They’ve decommissioned the freebie and tossed it into the scrapheap, and have decided to take a new direction.

Mashroom is officially no longer a charity, and once again OpenRent’s insanely popular 5 day free trial tenant-find service reigns supreme (a product that has been going strong for several years now, with no signs of slowing down).

But what now for Mashroom? Well, in an extremely unexpected turn of events, they seem to have stopped offering letting services altogether (e.g. tenant-find and marketing services), and shifted their focus on what I can only describe as being a one-stop shop for landlords, flogging anything from landlord insurance to mortgages, and everything in-between (other than letting services).

I honestly don’t know what to say, but I’ll continue to ramble in case I accidently say anything helpful…

Table of contents

So what services are Mashroom offering landlords in 2024?

This is where it all gets a bit… odd. And disappointing, I guess.

Mashroom seem to have made the strategic decision to transition from offering the best tenant-find product on the market to offering/brokering a wide range of mediocre products, including:

  • Landlord Insurance
    • Building Insurance
    • RGI
    • Home Emergency Cover
    • Life & Critical Illness Cover
  • Mortgages
  • EPCs
  • Gas Safety Certificates
  • Inventories
  • Professional Property Photography

However, they seem to primarily focus heavily on flogging various landlord insurance policies.

I know what you’re wondering! “Okay, but are they offering the best landlord insurance products and ancillary products on the market?”

Good question.

And the answer is a resounding no. I’ve looked through all their products and they all seem to be, well, like I said, mediocre. You can find better and worse deals elsewhere.

So, they really went from selling the best value tenant-find service on the market to offering/brokering a wide range of mediocre products?

Exactly. That’s what it seems like.

So what are Mashroom actually offering? I thought about this long and hard for a moment, and I think the answer is “convenience” – they have created a place where it’s relatively easy for landlords to order a bunch of products and services from the same place. I’m sure there’s value in that, I just don’t know how much, especially when it’s not particularly hard to find better deals.

For example, they sell EPCs for £86, my affiliate partner energyperformancecertificates.co.uk sell them from £59.

While I’m having a whinge, I may as well go all out and comment on their truly bizarre website. If you actually visit their homepage, you wouldn’t actually think they’re anything more than a landlord blog/magazine, as opposed to a one-stop shop. Baffling. But I guess that’s neither here nor there.

Tenant-find services (OpenRent still continue to reign supreme)

I ‘spose this is a bittersweet moment, well at least for me it is, because I get to walk away saying “I called it“. When Mashroom launched in 2021 with their alluring free tenant-find service, I was vocal about how I thought it was a fabulous yet unsustainable loss-leading product, designed to get landlords through the doors. And that’s precisely why I encouraged landlords to take advantage while the sun was shining.

I saw early signs of my prediction coming to fruition last year, when they removed the “rent collection” feature from their free tenant-find service, which was a sweet option that came included at no extra cost.

Fair play to Mashroom though, they burnt a massive hole in their pocket for 2 years while many of us got to take advantage.

Thank you for your service.

Since Mashroom have thrown in the tenant-find towel, they will no longer be able to assist landlords that are in need of standalone tenant-find services, facilitating with Rightmove & Zoopla listings in order to generate enquiries.

Fortunately, I don’t think this is a world-destroying moment for landlords, because we still have OpenRent (whom I’ve always considered to be the better choice anyways) and several other online letting agents that are still in business, offering low and fixed-cost tenant find services.

My original comments from 2021 still holds true (in fact, more than ever before):

Is Mashroom the new OpenRent? Christ no!

OpenRent have been around for a long-ass time and have serviced thousands of landlords, so they’ve got one hell of a system in place. I’d expect a better service from OpenRent today, tomorrow and the next few years at the very least, and that’s not a personal or scathing attack against Mashroom, that’s just the real advantage of time and experience. I still believe OpenRent holds supreme in the space for a pure “tenant-find” service, providing the loudest bang for your buck. Awesome service, very intuitive, and all round pucka!

Letting AgentRatingTermIncludes / NotesPrice
Rating
4.9
Google Reviews
Duration
5 days / 3 months*
Includes / Notes

Ultimate Advertising package
  • Key features
  • Rightmove listing
  • Zoopla listing
  • PrimeLocation listing
  • Optional add-on products
  • £69 EPC
  • £45 Gas safety check
  • £159 EICR (+ £10 per bedroom)
  • £20 Tenant referencing (1 x tenant)
  • £79 Photograghs & Floorplan

*5 days free, and then the option of continuing service for 3 months for £39 for new customers and £49 for returning customers!

Price

Free Trial

*FREE Inc VATNo hidden fees, no credit card details required!

Visit Website

My conclusion: do I continue to support & recommend Mashroom?

I don’t know, I think so.

I’ve obviously had to rummage through all my blog posts where I featured their “free tenant-find” service and remove them, which was very annoying in itself, and going forward I’m very unlikely to give much exposure to their current line of products, because as said, I don’t see anything unique or special about them.

However, Mashroom does offer a wide range of on-demand services conveniently available in one place, all at what I’d consider fair prices. But again, they’re not the only ones that do that e.g. LettingAproperty.com (and they also offer tenant-find and managed letting packages).

As mentioned, I do value convenience, I just don’t know how much in this case. I guess it’s subjective to the end-user.

If I had to sum up my thoughts, I’d put it like this: I wouldn’t discourage anyone from using Mashroom’s services, but I wouldn’t go out of my way to encourage anyone either.

Ultimately, I think Mashroom set out to disrupt the market with an insanely attractive offer. However, reality soon set in, and they discovered that providing freebies is not profitable or easy, especially when you have to contend with Rightmove & Zoopla marketing fees. Consequently, they swiftly pivoted, opting for a mediocre offering that likely generates higher revenue and is simpler to manage. They’ve essentially transitioned into a brokerage model, earning a commission from each product they sell.

(I know, I’ve killed the word “mediocre” in this post, but I honestly feel like it’s the word that best describes the situation.)

I still have a good relationship with Mashroom (well, that may change if they ever come across this update) – my contact there has always been super nice and responsive, and I’ve always appreciated that – so my thoughts aren’t personal or intended to be malicious, but rather unapologetically objective.

I’m done.

Fly free, my lab-rats!

Other than that, please share your thoughts and feel free to ask any questions about their service! I’d love to hear them…

Mushroom/fungi jokes welcome.

Landlord out xoxo

30 Join the Conversation...

1 out of 5 rating2 out of 5 rating3 out of 5 rating4 out of 5 rating1 out of 5 rating3 people have rated their experience with Mashroom.com.4.3 out of 5 Stars.Leave your Comment / Review
Guest Avatar
Dawn 4th February, 2021 @ 09:20

LOL, brilliant!

I'm not due to find new tenants yet but I might give them a try when the time comes. Thanks for the info as always x

1
Guest Avatar
Bill 4th February, 2021 @ 09:37

I'm not even a landlord or interested in property, I read because it makes me laugh. I can't even remember how or why I found this blog. Thank you :)

2
Guest Avatar
Dave 4th February, 2021 @ 10:08

Love and appreciate the honest and humourous review!! Keep it up.

3
Guest Avatar
Ang 4th February, 2021 @ 10:48

Thanks again for the introduction and info. I’m surprised, should I be, that the added extra option for both online companies don’t include the new ish electrical improvement report?

4
The Landlord Avatar
The Landlord 4th February, 2021 @ 10:52

Hi @Ang,

Thanks.

Are you referring to the Electrical Installation Condition Report (EICR)? I know OpenRent do offer one, but you're right, Mashoom don't seem to. My guess is it will be added to their list of services soon enough.

5
The Landlord Avatar
The Landlord 4th February, 2021 @ 11:27

@Ang,
I stand corrected, Mashroom do provide an EICR service. I've added it to the details :)

Many thanks for pointing it out!

6
Guest Avatar
Pete 4th February, 2021 @ 11:33

Youre right, never heard of them. Why has no one else even mentioned them?

Thankyou for the information!!!

7
Guest Avatar
Julie 4th February, 2021 @ 11:57

I love these gems, thank you. Like you, all I care about is Rightmove and getting leads. I'll let you know how I get on.

8
Guest Avatar
Robbie 4th February, 2021 @ 12:01

if you click on 'start listing' on thgeir homepage it takes you to a sign up form instead of details/prices about their service. Is that one of the UX issues haunting you? I wonder who would blindly start listing without knowing any of the details? Its the simple things...

9
The Landlord Avatar
The Landlord 4th February, 2021 @ 12:07

@Robbie
Haha, yes, exactly! That one literally drives me bonkers. The same happens when you click on "List your property" (top hand right corner), it takes you to a sign up form with no details of what you're signing up for (other than an ambiguous "free listing").

The call-to-actions are only useful for anyone that knows the details of their service, and doesn't help new visitors (arguably the people they should be making it easy for before anyone else).

10
The Landlord Avatar
The Landlord 4th February, 2021 @ 12:08

@Julie
Thank you, appreciate it!

11
Guest Avatar
Eric 4th February, 2021 @ 18:45

Nice post. 100% agree about not allowing tenants to take viewings, "recipe for disaster" comes to mind!

12
Guest Avatar
Jay 4th February, 2021 @ 19:08

Thanks Landlord for the heads-up. I'm deffo not too good for a freebie.

There's something very strange about paying tenants to take viewings, seems backwards, or is it just me that feels that way?

13
Guest Avatar
Jane 5th February, 2021 @ 16:50

I used OpenRent last time I needed tenants. I booked and paid for an EICR through them only to be told the day before, when I had contacted them, that they couldn’t offer one in my area (London!). They did refund my payment but it was a bit of a dud service allowing me to book a specific time that they couldn’t deliver .

14
The Landlord Avatar
The Landlord 5th February, 2021 @ 17:13

@Jane
Sorry to hear! That is poor, I agree. Do you mind me asking when that was?

15
Guest Avatar
GriffMG 9th February, 2021 @ 12:41

@Landlord - Great article, almost missed the fungi joke!

I don't think I'd rush to move from OpenRent for our next tenancy, their whole approach is too good.
Something for nothing for a while is fine, but if their UX is naff I don't have immediate faith in
their service being all there YET.

Have you tried a naked portafilter with your VST yet, coffee is fractionally hotter and they are easy to clean.

16
The Landlord Avatar
The Landlord 9th February, 2021 @ 13:04

@GriffMG

Thank you! And that's a fair comment about OpenRent. Don't blame you at all, "if it ain't broke, don't fix it"

It will be interesting to hear the feedback from the people that do try Mashroom off the back of this blog post. I hope they leave feedback anyways *cough*hint* to anyone reading this!!

Funny enough, I received a naked portafilter for a xmas present (it was on my wish list)! I've been using one since. The reason I initially wanted one was because everyone says it helps identity issues with puck preparation.

So far I only experienced one channeling issue. Crikey, what a mess that made- coffee starting shooting out from all directions.

I actually prefer it in general. It's definitely easier to clean, and it takes up less room under the group head so now I can fit larger cups and scales without a squeeze!

BTW, have you tried Jamaican blue mountain coffee? Insanely expensive, but wondering if it's worth it? I'm not even sure my palette is refined enough to know the difference (yes), so could be a total waste if I do splash out.

17
Guest Avatar
GriffMG 9th February, 2021 @ 13:37

The thing to remember about the puck generation is... which are you making; coffee or pucks?

I have survived lockdown roasting my own from a 'selection pack' gift from xmas 2019, and am now on a couple of kilos of green Colombian Excelso RFA beans that we've kept chilled since the beginning of lockdown #1.

From 'On the Grind' coffee roasters.

It is awesome, really rich. Makes a great latte too.

18
Guest Avatar
GriffMG 9th February, 2021 @ 13:51

That's a quid for one cup (10g) of green beans (£25 for 250g). That is insane, for roasting in a popcorn machine that has to be a waste.

19
Guest Avatar
Joanne 23rd March, 2021 @ 10:51 1 out of 5 rating 2 out of 5 rating 3 out of 5 rating 4 out of 5 rating 5 out of 5 rating

I already have tenants lined up and just want a middle man to keep things a little more official between us in case of any hassles. I've decided to give Mashroom a go and it's all been easy to use, they've responded really well to my queries. My tenants have requested to use their deposit replacement option as they have deposits tied up in their current rental agreements and no other spare cash to pay new deposits. Does anyone have experience of this? I'm not worried for myself, it offers me good protection if it works as it stands. I'm more worried the tenants only really get the advantage of not coughing up a massive deposit they don't have to hand! They could get caught in a position later where they need to cover costs they can't meet. I also wonder if it could be challenged legally down the line as the tenant pays for it. Any thoughts on this?

20
Guest Avatar
Ben 21st April, 2021 @ 10:37

I've just used Mashroom to find a new tenant. The overall experience was OK, and pretty much what you might expect when you're not paying anything.

The process of adding the listing was straight forward enough, upload photos, write some words. I did this late on a Friday evening, and mid-morning on Monday nothing had happened so I contacted their support team. Half an hour later the advert was on RightMove and Zoopla. An hour later I had three viewings booked for the next day. Within a few hours I had 11 booked.

One gripe about the booking system is that the slots are 30 minutes long, and can't be double booked. This meant I was booked for the whole day, and most viewing didn't last more than 10 or 15 minutes. Luckily I have a laptop and decent mobile wifi so could make the most of the time. Mashroom support say they have a new UI coming *soon!* which will improve this.

Sat through a day of viewings - only 2 no-shows - and shortlisted my preferred people. Had a couple of offers through the Mashroom site immediately after the viewings, and a couple more in the evening. Mashroom's messaging system is decent enough on a laptop, but is just unusable on a mobile. Maybe the new UI will improve it? One point though, if you leave the website open on a laptop and walk away, then you will not receive text/email notifications when there are new messages.

I picked a tenant, went and had a chat with them at their current home, then accepted their offer in Mashroom. I did pay for Mashroom's (outsourced) reference checks - £15 per tenant. I avoided all the other upsells.

That's when things went from this-is-free-and-pretty-damn-good to I'm-glad-I'm-not-paying-for-this. Every step from that point on required me to contact the support channel to ask for updates, or push things forwards. The support team were great and responsive, but everything was held up until for some reason or other.

One of the tenant's employers refused to approve the annual salary (the tenant had put down a figure including overtime) and there was no way for the tenant to amend it without... contacting support.

The other tenant had mistyped their email and didn't even receive the reference check links. They had no way to fix it without... contacting support.

When the reference were finally complete they didn't appear on my Mashroom dashboard. I had to contact support and have them emailed to me.

The tenancy agreement was decent enough, but clearly generated based upon questions asked earlier in the process - include phrases such as "the tenants false will maintain the cleanliness...". Of course, I can't change the wording. No, I have to contact support.

By now enough time had passed that the original move-in date had flown by. But of course we couldn't change that without... (everyone together)

All in all it took seven days from accepting a tenant to everyone having signed the contract. I guess that's really five days as Mashroom support doesn't work at the weekend.

I got the overwhelming impression that every step was manually done by a real life person, rather than being automated.

However, I did have a lot of viewings, many decent applications, and have a new tenant lined up, all for the pricely sum of £30 for two reference checks.

In summary - it was a pretty good experience considering it basically cost nothing.

21
Guest Avatar
GriffMG 21st April, 2021 @ 11:39

@Ben
Thank you for that detailed report, 30 quid for new tenants is not bad.

22
Guest Avatar
Joe 21st April, 2021 @ 12:11 1 out of 5 rating 2 out of 5 rating 3 out of 5 rating 4 out of 5 rating 1 out of 5 rating

This is pretty much my experience having just let through the platform. It's free so it's hard to complain but it was time intensive having to nudge them on constantly and I felt like a pain in the backside having to ask for so much support. Basically they need to sort the mechanics of the platform out and then it will be fantastic!

23
The Landlord Avatar
The Landlord 21st April, 2021 @ 17:59

Chaps, thanks for the feedback, especially Ben, that was extremely thorough! Very useful. Glad to hear you found tenants so quickly!

I've had a few landlords email with their experiences since I published this blog post, and the general consensus is that while Mashroom works, there are obvious efficiency issues (i.e. a lot of the work feels manual, and obvious options to update/edit information are missing).

As I explained in the blog post, I also struggled with the usability when kicking the tires, which made simple tasks frustrating.

I've forwarded on most of the feedback I have received and Mashroom assure me that they're well aware of the issues that have been raised and they're working on getting them resolved.

Essentially, Mashroom is still not the smoothest system available right now - the teething problems are apparent - but it works. And it's free.

24
Guest Avatar
Ted 18th August, 2021 @ 12:51 1 out of 5 rating 2 out of 5 rating 3 out of 5 rating 4 out of 5 rating 5 out of 5 rating

Had a great experience with them. Seems they improved a lot since the start of the year and have to say it was super pleasant to wizz through the whole process. Found a great tenant within days. Referencing was easy to purchase and was done within 3hrs (a responsive tenant helped!).
Move in is happening this weekend.

25
The Landlord Avatar
The Landlord 18th August, 2021 @ 15:13

Hi Ted,

Thanks for the update, really appreciate it, and I'm pleased you received such great service.

I actually need to write an update to this blog post, because I know they've made many improvements since I wrote this (which they were eager to show me), and they've got a long pipeline of great features to come.

Best of luck with the new tenants!

26
Guest Avatar
Howard Moore 14th November, 2021 @ 15:09

I am thinking about it but too early yet as my Tennant just given notice to leave on January 25 2022.shame as fantastic bloke but moving in with new love.will put card in Coop as norm before Xmas.would like to hear that Mashrooms gremlins sorted first.my age and health conditions can't take any grief plus I run everything from my mobile phone no fancy computers here.many thanks Howard Moore.

27
Guest Avatar
Bee 21st November, 2021 @ 19:48

I’ve just given Mashroom a shot. Too early to review. I’m very eager to hear how users rate their deposit replacement product? 🤔

28
Guest Avatar
Helen 15th October, 2022 @ 23:29

Hello,

I put a property for rent on mushroom and would like to stop the listing. However, I don’t seem to be able to find the option on their website (when I logon into my account). Does anyone know how to do this?

Many thanks,
Helen

29
Guest Avatar
Josh 24th October, 2022 @ 14:25 1 out of 5 rating 2 out of 5 rating 3 out of 5 rating 1 out of 5 rating 2 out of 5 rating

Used Mashroom to list my property, plenty of tenants were interested. I don't like the fact people can put offers in before they view your property as I like to grab a few more details and invite people to look round the property once pre-vetted prior to accepting a tenant. The Mashroom UI is very user friendly, however it is never updated correctly or on time, for example it still says the contract is pending after all parties have signed. I'm not sure if this is a new thing but I have logged in today and it seems rent collection is now a paid option; either essential or secured for 2 and 5% of the rent respectively.

30
1 out of 5 rating 1 out of 5 rating 2 out of 5 rating 2 out of 5 rating 3 out of 5 rating 3 out of 5 rating 4 out of 5 rating 4 out of 5 rating 5 out of 5 rating 5 out of 5 rating Clear rating
Nobody

Nobody

Landlord

Landlord

Tenant

Tenant

Agent

Agent

Legal

Legal

Buyer

Buyer

Developer

Developer

Enthusiast

Enthusiast

Your personal information will *never* be sold or shared to a 3rd party. By submitting your details, you agree to our Privacy Policy.


I want more info on...

Tweet
Share