LettingAProperty.com Discount Code & Review 2020

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Letting A Property

So, I recently used the Online Letting Agent lettingaproperty.com to market my vacant BTL property to assist in finding tenants. And now, inevitably, I want to gossip and share my experience, because sharing is caring!

Letting A Property (hmm… that’s awkward to continually write, so I’m just going to go shift between the acronym and the un-acronymed version, depending on my mood) is one of those online services that will take your property details and market it across the UK’s biggest property portals like Rightmove, Primelocation, Zoopla etc. in order to maximise exposure for the purpose of generating tenant enquiries. Sweet!

In my opinion, using a service like LAP, or similar (there are a shit-tonne out there, many of which I have used), is the best way of finding tenants in terms of value (and arguably efficiency, too)! However, with so many online agents sprouting up all over the shop, we’re left with a dilemma… which online agent is the best? From my experience, many of the top online agents provide great service and value, and you’ll do just fine picking any one of them. So the gazillion dollar question is, is LettingaProperty one of the best? You’ll see.

For more details on the ‘concept’ and particulars (if you’re not aware), you may want to read my complete guide on Online Letting Agents before further tumbling down this road.

My thoughts and experience with LettingAProperty.com

I agreed to give lettingaproperty.com a ‘complimentary’ spin on the basis that I’m allowed to share an open and honest review, even if that entails pulling their website and service apart and dragging their good name through a sweltering pit of diarrhoea. Basically, I wanted the assurance of no comeback. I’m sick of asshole companies dishing out bogus ‘Take down’ notices on the basis of defamation, when all I’m doing is providing an honest review. In any case, I was pleased to hear the Director, Jonathan Daines, was more than happy to oblige with my condition. Ballsy decision, Mr Daines, and it’s appreciated.

I wonder if he’s actually read any of my other reviews (a few of which lead to me being threatened with legal action)? Either way… too late, no takesy-backsies!!!

Table of contents:

Did I find tenants with their service?

Let’s cut a long story short… and then you can decide if you want to continue reading the rest of my drivel…

Yes, I certainly did find tenants with LAP. I found suitable candidates with in 2 weeks of the advert going live. Not bad going. I was pleased.

How many enquiries did I receive?

I received 17 enquiries in exactly 1 month. I think that’s pretty good. I certainly received a healthy amount of interest.

Granted, a few of the applicants weren’t suitable (which became apparent after referencing), so I never considered them all to be enquiries of any significant value. However, that’s no reflection on LAP’s service, because you’re ALWAYS going to get time-wasters and inadequate-donkeys applying. That’s part of the bizz.

Pricing Overview

LettingaProperty offer 4 packages.

Find a tenant package

  • List on Rightmove & Zoopla
  • Text & email enquiries
  • Phone support available

£149 fixed fee, inc VAT.

More details available from here.

3 Managed packages

Letting A Property Packages & Prices

I personally tried the “Find a tenant” package, being a relatively experienced landlord myself this was more than suitable for the level of service I required. All I really cared about was shoving my vacant property on Rightmove & Zoopla in order to receive the enquiries. A buttload of them.

In my opinion, that should be the biggest priority for all self-managing landlords when looking for tenants – to get their crib onto Rightmove and Zoopla.

Need more than just advertising your property?

For the less experienced landlords, or for those wanting a little more hand-holding beyond the basic tenant-find services, your eyes are probably prying over the more comprehensive packages available- and I don’t blame you. They’re excellent packages (and I’m not just saying that), packed with features, which take a lot of the heavy-lifting and stress away from landlords that want extra assurances and rent guarantees in place.

From what I’ve seen, LettingAproperty.com offers, by far, the best solution for landlords looking for the most robust management solutions, which includes full management, rent collection, rent guarantee, and home emergency cover!

Why is LettingaProperty comparatively expensive?

If you’ve been doing your research (which you should ALL be doing) and scoured through the list of my recommended Online letting Agents you’ll notice the freakishly large elephant in the room. That is, LAP’s comparative basic ‘Find a Tenant’ package is more expensive than every other online agent’s basic ‘Tenant find’ service. The cheapest is currently £29, so there’s a huge gap! So, what are LAP bloody playing at, right?

Have I used other online agents for less and found tenants? Yes
Have I been pleased with other cheaper online agents? Yes
Have I used the OpenRent, the £29 online agent and found tenants? Yes

Oh. So should I use LAP?

There’s a two-fold answer to this question.

Firstly, after much contemplation and reflection… do you know what I realised? Even though I have used cheaper agents and received positive experiences, I didn’t feel ripped off (ignore the fact I didn’t pay for for the service in the first place). I mean, I received, felt and saw the value in their service. I realised that’s the main thing. I guess other landlords feel the same too, because LAP were among the first to emerge in this ever-growing and competitive sector, and they appear to be going strong, despite the Rolls-Royce pricetag.

So my point is, even though LAP is comparatively more expensive, I didn’t at any point feel like they were under or over charging. I felt like their price-tag reflected in the service and value they provided.

You do actually receive a recognisably smooth and complete service with LAP. It was pretty obvious that they have invested heavily in user-experience…

Now, the second aspect to the answer; I’ll just directly quote the Big Cheese, Jonathan:

…in comparison to other cheaper sites, we are more expensive…in terms of competing with all the services a high street agent offers, we are considerably cheaper with our Essential (Rent Guarantee) and Complete (Rent on Time) packages. We really are not trying to compete with other online letting sites…

Basically, their core interest isn’t vested in shifting their quick tenant-find bronze package, but rather, to provide a much more elaborate and managed service to those landlords that are looking for a cost-effective package comparable to a fully managed high-street service.

I get it!

What I liked about LettingaProperty

  • It works
    Obviously, the service worked. After loading my property onto the LettingaProperty.com website, my advert was exported to hundreds of property portals with in 24 hours. I received plenty of enquiries, and I found suitable tenants.
  • Tenant referencing
    Their tenant referencing service was decent, and unlike many of the other agents, it was included with the package, so I didn’t have to pay any additional fees, neither to landlord or tenant.

    They carried out comprehensive checks including a 6 year credit check, CCJs, an employment reference and referenced a previous landlord.

  • Enquiry notification
    Every time an enquiry came through, I got an email and a text message. I liked that.
  • The information provided in the enquiry emails were quite useful. They included:
    • Tenants name
    • Tenants Contact Number
    • Tenants Email Address
    • Tenants Employment status
    • Details of whether they have pets
    • When the tenant is looking to move
    • Preferred viewing time for tenant
    • Best time to call tenant

    I thought that was all pretty useful because in some cases there was enough information to tell me whether the applicant was suitable or not, even before contacting them and/or giving them the opportunity to view the property. Avoids a lot of time-wasting.

  • Customer Service
    I had a personal customer service rep that was always informative and contactable (this makes a big difference). Oh, BIG shout out to my rep, Thomas. He was always friendly and useful! He actually contacted me on a regular basis, I didn’t have to contact him. That was cool shit.
  • Enquiry handling
    Another feature I liked about LettingaProperty is that they handle all the calls from a call centre, and then send the applicants details to the landlord in an email. That way I knew the tenants credentials beforehand, and it allowed me to contact them in my own time. Other services I’ve used attach a unique 0845 number to the adverts that got redirected to my mobile, which meant I had received and handled all the calls. That also meant I had no information on the prospective tenant calling. Personally, I prefer the email method. Obviously, some landlords may prefer getting the calls direct. So this is more of a personal preference of mine, as opposed to a “positive”. Going forward, maybe the landlord should have the choice of how they want to receive their leads. That would be a neat feature.
  • 24 hour Appointment line
    This is pretty self-explanatory, but it’s a good feature. Prospective tenants can make appointments during any time. This also continues from my previous point, landlords won’t receive calls at ungodly or inappropriate times, because they’ll always go to the call centre.
  • LAP listened to my complaints
    I don’t expect any service to be perfect or infallible. Improvements can always be made to any system. What gets on my tits is when you raise legitimate and logical flaws, only for them to be ignored.

    I noticed a few problems during my experience, and they’re issues I raised with LAP immediately.

    I don’t know if LAP paid extra attention to my complaints because they knew I was going to blog about it, or whether they genuinely listen to all their customers. I’ve had a few discussions with Jonathan Daines, and my gut tells me he genuinely cares about all his customers, but that’s just speculation. For all I know, he could use the slips in the suggestion box as toilet paper.

    Anyways, my point is, I raised a few things I didn’t like about the system:

    • All the phonecalls from their support was from a ‘unknown number’ – I didn’t like that at all, and I suspect many of you don’t either! I’m genuinely scared when I see “Unknown number” flash up on my mobile, consequently I rarely answer them. No one in the history of mankind has ever called from a withheld number carrying good news.
    • I couldn’t ‘pause’ my advert, which was pretty surprising! At one point I wanted to pause my advert to prevent further enquiries, but I wanted the ability to re-enable my advert just in case the deal I had on the table with a prospective tenant fell through (which frequently happens in this game). This feature is imperative for every self-respecting landlord!

    So while these are all negatives, I still listed them under the ‘What I liked about LettingaProperty’ section. Why? Because shortly after raising these issues, they were resolved. To me, that’s a sign of a company that listens!

Would I recommend LettingaProperty?

Yes. For sure.

By any landlord’s standards, receiving a good service with outstanding customer support and finding a tenant for £149… can’t shouldn’t complain. It really is chump-change compared to the prices high-street agents charge for practically the same service.

LettingaProperty’s slogan actually states that they’re “The UK’s No1 Online Letting Agents” – would I agree with that? I honestly can’t answer that, not because I’m saying they’re not, but because I’ve used other agents for less, which also provided value! Operate word being “value”

Thanks for the ride

I’d like to give a big thank you to LettingaProperty for giving me the opportunity to try out their service. I’d especially like to thank the Managing Director, Jonathan Daines, and my customer service rep, Thomas Foley, for all his assistance. We had a good thing going on.

The best way to find tenants

I would recommend EVERY landlord to use a combination of the FREE landlord marketing services I’ve previously mentioned and Websites That Allow Landlords To Advertise Rentals On Rightmove And Other Property Portals (there are cheaper, but not necessarily better alternatives to LettingaProperty), to find tenants.

Have you used LettingaProperty or any other similar service?

Please let me know, I’d love to hear your feedback. Similarly, if you have any suggestions on how to improve LettingaProperty’s service, or online lettings services in general.

19 Comments- Join The Conversation...

1 out of 5 rating2 out of 5 rating3 out of 5 rating4 out of 5 rating1 out of 5 rating4 people have rated their experience with Letting A Property - The Online Letting Agents.4 out of 5 Stars.Leave your Comment / Review
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Benji 22nd June, 2011 @ 19:51
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Not a bad post (for once).

A bit disappointed your HPC mates haven't complained yet. By utilising capitalist advertising, you're exploiting the proletariat, thereby depriving Bev and Kev of the 4 bed exec detached they so richly deserve.
Have you no soul?

Up the Revolution brother!

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mark 22nd September, 2011 @ 09:59

have you any experiance of letting to immigrants /bad or good

very good, great site,missed you over last few years,some how
keep it up
regards
mark

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Matt Harlock 3rd February, 2015 @ 01:42

Hey - love the site, wish I'd found your deals before signing up, but anyhoo - love the way its written (yes, swearing and real 'no-nonsense language', plus the odd gag - hey!) and seems to come from someone who genuinely cares about sharing experiences and helping others - either that, or has just managed to find the perfect tone to fool us into thinking that while he is getting fat off dem big sponsorship deals, who knows?
Keep up the good rent,
cheers!
Matt (new landlord)

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Amanda Hopkins 19th March, 2015 @ 14:40

Hugely helpful, this, and I'm absolutely with you on withheld numbers. I won't answer them, full stop, as from experience they are usually about mis-sold PPI or some other rubbish. Anything that can be done in writing (via email) is vastly preferable anyway, as there's both a document trail and an opportunity to settle down with the information at a time that suits…

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JEG 21st April, 2017 @ 17:54

I have let a property as single rooms, but now want to let the whole house, which seems to be a completely different thing. Am comparing the different on line sites as I believe in doing things myself, so your advice has been very useful. Thanks very much. What I really want is LAP bronze but with the Tenant referencing and credit check.

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The Landlord Avatar
The Landlord 21st April, 2017 @ 18:34

@JEG
You're welcome, glad it's been useful.

LAP bronze includes referencing :)

Please let me know how you get on with LAP (if you use end up using them).

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C.W 27th April, 2017 @ 08:08
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I recently purchased their premium package. Admittedly I was a bit reluctant as I had never used an online agent before and I always assumed they provide little support to landlords after finding tenants, but I have been thoroughly impressed. So much better and cheaper than the local agents I used to use. I've clearly been wasting money for years :(

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Paul 28th June, 2019 @ 15:17

It’s a shame your article doesn’t have a date for when it was posted. From the comments buried at the bottom, it looks like it was written 2011 (8 years ago). I stupidly read it thinking it was fairly current. I contacted lettingaproperty.com recently and was told they’d send an email with further details. After chasing them 3 times for the email, I gave up. Worse than poor customer service.

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The Landlord Avatar
The Landlord 28th June, 2019 @ 15:30

@Paul,

I'm sorry and surprised to hear that. Their customer service is normally brilliant (at least, from my experience). Out of curiosity, how did you request the information, did you talk to someone on the phone?

The first iteration of this blog post was written in 2011, but I've updated it many times - most recent time being a couple of months ago. So for all intents and purposes, this blog post is up to date.

P.s. I sent an email to Lettingaproperty relaying your feedback. I'll see what they come back with.

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Jonathan D 28th June, 2019 @ 16:07

@Paul

Hi Paul, Jonathan here - owner at lettingaproperty.com.

Thanks for your feedback and sorry to hear of your disappointment.

Looking through our system and I cannot track down communication from a 'Paul' - let alone 3 times. If you could please do me a favour and send me an email directly and I will do what I can to help answer any questions you may have about our service. My address is jonathan @ lettingaproperty.com

Looking forward to hearing from you soon.

All the best
Jonathan D

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Yin 29th November, 2019 @ 11:26
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Hi Landlord Blogger,

Thanks for introducing me to LAP, I am a landlord in London and I have exactly the same experience as you with the high street letting agent. The one I used was even rewarded as the "best letting agent in 2017 in London" and the truth is that they are incompetent, lazy and continue to fail to respond to my queries and don't return my phone call. I paid them 12% full management fee excluding inventory, check in and check out etc, but apart from collecting the rent and taking the management fee from it they hardly did anything good for me..... I had six leaks from the flat above and I was there on my own ALL times, helping my tenants, fixing the leak for upstairs neighbors (who's letting agent was useless as well), making insurance claims and arranging for repairs. I was disappointed and helpless and desperate to leave after 12 months, BUT my letting agent just ignore my contract termination request, I found it soooo hard to get rid of them!!! Now they still keep my keys, "monies withheld for float" and tenancy deposits!!!! They are a real pain....

After visiting your blog I built a spreadsheet and did a comparative analysis for 10 online agents with full management services. Three companies stood out, Howsy, LAP and Rent MyProperty.
Howsy seems to offer good overall coverage for landlord, they have 2 hours free handyman services and free insurance cover for 2 white goods. However after speaking with the sales people I got really angry, I felt the guy just wanted to make a sale and they had no interest in learning about my specific situation and my needs as an overseas landlord.
Rent MyProperty, Will Clark the co-founder of the firm approached me and he is a hard-working guy and replies my email at 11pm and happy to take my calls over the weekend. He is a landlord himself and owns a few properties in London and I can feel that he understands my concerns and willing to step in and help in any situations. He is the only property manager answered "yes" to all my questions (as landlord you have to make your own judgement) and Will is happy to offer discounts to match with LAP. Overall I am impressed with his attitude.
LAP, if any of the LAP directors is reading this review please give a big bonus to Shannon, she is a true star. I like the full management package with rent guarantee, emergency service and legal help. During my telephone interview with Shannon, I asked a whole list of questions including how to deal with leaks, insurance claim, negotiation with upstairs neighbors etc, these are difficult questions but she gave me direct answers to all of them. For some of the questions she said "No, sorry, this is not part of our service, I can't claim the insurance or excess fee from upstairs landlord on your behalf but I will help you on this situations and we have a legal line you can use". I appreciate that and I want my property manager to be upfront with me and give me simple, direct and clear answers. Although LAP is expensive compares to other competitors in my analysis, I am willing to give a try and will come back and tell you my experience in a few months.

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The Landlord Avatar
The Landlord 29th November, 2019 @ 11:33

Hi @Yin,

Wow, amazing feedback, really appreciate it. The level of research you've done is inspiring, and I'm glad my blog has been useful.

Please do let me (and everyone else) know how you get on, because i'm sure your feedback will be incredibly valuable!

Best of luck, and thanks again! I look forward to hearing about your experience!

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Dave 5th February, 2020 @ 11:52

Hello,

Thank you so much for the comprehensive review on LettingAProperty.com.

I am about to be a landlord for a buy-to-let property so I am looking into these online-based letting agencies.

@The Landlord it would be great if you can do a comparison and a collective page on client feedback using those services. It is because I have very confusing reviews about Howsy. Some people say it is good but if you are tenants, they hate the Howsy service. I really do not want to go through the service that my tenant does not get treated well... It is two-way street.

to @Yin thank you for your comprehensive feedback. Could you give a feedback on how your experience was with LAP?

Thank you

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The Landlord Avatar
The Landlord 5th February, 2020 @ 14:16

@Dave

You're welcome, and thank you for your feedback!

Noted, I'll see what I can do about your suggestion. It's definitely a two-way street! :)

To be honest, I haven't heard much about Howsy's service from the tenant's perspective, but other landlords have told me good things. Although, a while back, I did hear a few landlords mention that they were poor at communicating (i.e. they could never get through to the right person, or they would take their time to call back), but I know that Howsy listened to the complaints, and have since turned things around. So fair play to them.

As for LettingAProperty.com, I can genuinely say that I've never heard a bad word about them, I know from personal experience that their customer service is exceptional! I consider them a premium service. If they're a candidate to be your online agent (which I'm presuming they are), I really do believe you'll be in safe hands with them.

Please do let me know who you decide to go with and how you get on! Best of luck.

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The Landlord Avatar
The Landlord 5th February, 2020 @ 14:17

Ahh yes, I'd be interested to hear an update from Yin, too.

@Yin, how did you get on?

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dismayed landlord 25th August, 2020 @ 14:44
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I was on the fence about which online estate agent to go for and after speaking to lettingaproperty and seeing all these glowing reviews I thought I'll give them a try. Paul's review turned out to be the most accurate.
The good
- Shannon sounded knowledgeable in the initial call
The bad
- slow and poor communication. I had ordered photos and from start to finish took countless amount of chasing. It was more than 2 weeks later before I got the unwatermarked photos. Also ordered an inventory but having to chase that up.
- no one responded to my valuation request
- only had one follow up after listing. The advise without looking at the listing was simply "drop by x%"
- tenancy agreement is standard, but they didn't supply all the documents they should have to the tenants, only the how to rent one...
- funnily enough they replied to the tenants promptly, while sitting on my emails for days...
Definitely felt like once they take your money they can't be bothered, attitudes were completely opposite of the initial sales call. I'm very bitterly disappointed and cannot wait for the 12 months to be up to end my contract.

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The Landlord Avatar
The Landlord 25th August, 2020 @ 14:57

@dismayed landlord

Sorry to hear that, that's also really frustrating for me to hear.

I'm going to pass on your comments to my contact at LAP and see what they say!

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Alan 30th August, 2020 @ 17:10

Hi LB,

thanks for writing this article, it's very interesting.

Would you happen to know how this would work with a 6 bed HMO in London? Presumably as it's 6 contracts they would charge their monthly £99 fee for each and the £149 fee each time they find a tenant, but it feels a bit excessive to be paying £600 per month particularly as there would obviously be overlap with some of the aspects of the policy (e.g. emergency cover). Seems to be the sort of thing that would work best for a single unit,

best wishes,
Alan

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The Landlord Avatar
The Landlord 30th August, 2020 @ 17:50

Hi @Alan,

Thanks, appreciate it.

I personally don't think Letting a Property is the best choice for HMO management, purely because of the price aspect - as you highlighted - it works out expensive using their packages.

You may want to look at Bunk and Howsy, they both specifically provide HMO management packages: https://www.propertyinvestmentproject.co.uk/blog/hmo-tenants-management/

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