I received an email earlier that virtually got my blood boiling. While reading the email I started to grit my teeth and develop mental images of certain greaseballs in cheap and oversized suits being stoned with giant rocks…
I have a property currently let by a local agent over 2 months ago. As far as I am aware the tenant is paying the rent yet the agency has not passed any money on to me.
I have contacted them regularly over the past 10 weeks and constantly get fobbed off by junior members of staff with promises of call back’s and despite leaving multiple messages, I have still not herd back from anyone as to why I have not been paid. i am now at the end of my tether and i am wondering what recourse I have against the agency. Is this something you have come across?
10 weeks and no payment and no callbacks? Excuse me? What? Some people need to be kicked in the throat Jackie Chan style… or handled Mob style…
I can’t imagine how frustrated the landlord must be; I know if I was in that situation I would be livid. I’m actually surprised the landlord has been so cavalier about the situation. I would have been banging on the agent’s door with a blunt spoon when payment overdue by 2 weeks. The blunt spoon being my weapon of choice to pierce their hearts.
My gut feeling tells me that they’re holding back payment because they’re in dire financial situation. Of course, that’s just speculation. But I honestly can’t think of any other logical explanation. Either way, not-fucking-acceptable.
If I were in that situation, what would I do?
- I’d get in contact with the tenant to confirm he/she has been making regular payments.
- I’d forget the phone calls to the agency; I wouldn’t waste anymore time on what hasn’t worked. The only thing a phone would be useful for in this situation is to beat down the agent’s door, and then their heads.
I would literally go banging on the door, demanding to talk to the manager. I would then ask 1) why my payments have been ridiculously delayed 2) why no ones called back after leaving several messages 3) why they are such unprofessional cock-faces, and then I would demand for my money on a silver platter.
- I would terminate my contract with the agency immediately. They haven’t stuck to their end of the bargain, so why should I?
- I would talk directly to the tenant and explain the situation, and then advise them to pay directly to me from now on, and direct all property management concerns to me as I would be taking over the show. I would be saving a load of money, and plus they’ll be no more shit from the middle-man.
- I would find out which government-approved redress scheme they are a member of (all agents are legally required to be a member of one), and then lodge an official complain with them.
- Having failed all of the above, I would go to my solicitor and start chalking up a master plan.
I definitely wouldn’t rest easy with this cowboy agency. Well, certainly not until I received full payment, assuming they haven’t liquidated. Needless to say, if they are still operating, I would pull the plug on using their services, and perhaps throw a few eggs/bricks at their windows (only joking, kinda’).
I’ve had my fare share of problems with dodgy letting agents and that’s why I don’t use them anymore. Or, at least, I don’t use traditional high-street letting agents. In the most recent years I’ve used online letting agents to purely source tenant leads, and then I’ve taken care of the viewings and management myself. Not only have I managed my properties and tenants infinitely better than the agents I have used in the past, but I’ve also saved a shitload on agency fees! I’ve never been more content.
Just to clarify, I’m not saying that all agents are bad news, but I am saying that the one’s I have dealt with have left an extremely bitter taste in my mouth. I’ve never managed to receive value for money, and let’s face it; they need to provide a pretty solid service to justify their extortionate costs. If you’re in the market for a good letting agent, you may want to have a sniff around my guide on finding a good letting agent.
What would you do if you were in that situation? More importantly, has anyone ever been in this situation?