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Boy has time flown by.
I originally shared my [positive] experience with using LettingAProperty.com back in 2011. Fast forward 12 years to 2025 – I can barely see my toes now, let along touch them – I’m in a much better position to give a more balanced, objective take on LettingAProperty’s service and how it stacks up against the current competition.
While my original 2011 review of LettingAProperty.com will still be available in tact, further down the page (because it’s all still relevant and good stuff), I’ve since gained a much better understanding of where and how LettingAProperty.com fits into the highly competitive world of online letting agents. That’s why I’ve added a 2025 segment, which expands on that original review.
Let’s do this…
Table of contents
- Quick intro to LettingAProperty.com
- LettingAProperty.com in 2025
- My original Review of LettingAProperty.com when I first used them in 2011
Quick intro to LettingAProperty.com
LettingAProperty (LAP) is a well-established and highly reputable online letting agent, founded in 2008. They offer a comprehensive range of services for UK landlords, including:
- Tenant-find services – perfect for getting your property listed on Rightmove and Zoopla to attract quality tenants.
- Fully managed packages – covering everything from rent collection to repairs and maintenance, for landlords who want less hassle.
- Extra landlord essentials – such as gas safety certificates, EPCs, and inventory services.
Basically, they have something for every type of landlord.
Online letting agents have rapidly grown in popularity over the past decade, simply because they’re so freaking cheap and effective. Essentially, the basis of their appeal is that they’re a buttload cheaper than traditional high-street agents, so they’ve become the go-to solution for many landlords, which obvs includes LettingAProperty.
For more details on the inner workings of how online letting agents operate, and specifically how and why they’re so much cheaper (if you’re not already aware), you may want to dive into my complete guide on Online Letting Agents before proceeding.
Just to be completely transparent, I’ve been an affiliate partner of LettingAProperty.com for several years. They’ve always treated me well. That said, I only ever partner with companies I genuinely recommend and believe in, but I still strive to remain objective.
In this review, I’ve pointed out where they shine, where they suck (because no one’s perfect), and where I think an alternative might make more sense. Hopefully, that balance comes through clearly.
My thoughts on LettingAProperty.com in 2025
Shit website, but a great service provider for landlords – so power through!
Not sure this is the best place to start (it’s not!), but it is the first thing that popped into my head when I started thinking about how to sum up LettingAProperty.com.
I’ve seen LAP’s website go through several facelifts, and I’ve always been impressed with the design and usability evolved. They consistently made it easier for landlords to explore their products and services – they nailed it.
So when I was introduced to their latest revamp, I was genuinely baffled. The design is still visually slick, but they’ve done a complete 180 when it comes to the usability! I think a drunk may have been at the wheel this time.
If you’ve recently been on LettingAProperty.com and found yourself scratching your head trying to figure out what exactly they offer landlords – or where on earth they’ve hidden a clear list of services and pricing – don’t worry, it’s probably not you, it’s them.
They’ve tucked their Services page in the “About Us” dropdown (I mean, who puts their core services page there, below the “Meet Our Team” page?). If you do manage to find it (or click any link that seems like it should lead to a breakdown of landlord services), you’re taken to an unexpected chatbot – and it makes you wonder if you clicked on the wrong link. You didn’t.
The little annoyance is a gatekeeper and it won’t show you what they offer or how much it costs until you hand over your personal info (e.g. name, email, phone number). I can’t link you directly to their services page, and you can’t just browse there yourself. You have to go through the cyborg first.
It’s unorthodox. It’s mental. I miss the days when there was a clear link to the services, with them clearly listed. Apparently that’s not cool anymore.
It seems like they’ve prioritised data-mining and lead-capturing over user experience, ditching the basics that make a site easy to navigate. It just doesn’t work – it makes the journey of finding the core information more difficult and terribly annoying.
Maybe I’ve got it wrong, and it’s just me. But if I haven’t, fortunately, there’s a silver lining: their business isn’t web design, and behind the slop, there are still some genuinely solid offerings for landlords. So it’s worth fighting through the madness, because there’s gold at the end of it. Just about.
Or, perhaps the easier route is simply to book a call with them…
Book a call with an advisor
If you’re interested in any of LettingAProperty’s services and want to learn more, I recommend booking a quick 15-minute call with one of their agents. They can walk you through the process and answer any questions you might have.
The Positives (and why you should use them)
Alright, onto the meat and potatoes – the stuff you probably actually came here for (rather than my mindless rant about their shit website).
- Arguably the best online property management service for landlords. I genuinely believe they are, but I do have a few strong caveats.
- Great customer service.
- They’ve been around for donkey’s years (over a decade), so they’ve got the experience and a solid reputation to back it up!
- LettingAProperty charges sensible and sustainable prices (prices that aren’t silly, but remain competitive), which makes them profitable and resilient enough to stand on their own two feet. That’s critical for when using a management service.
Over the years I’ve watched the industry titans’ Upad and Howsy topple after failing to raise much-needed investments. No one saw it coming, but their demise told me one thing: their unsustainable prices made them unprofitable and consequently required continuous venture capital to survive.
If you’re looking for a lettings management service…
If you’re looking for an online letting agent to provide you with a highly competitive fixed-price management package, then in my opinion, LettingAProperty.com is the best solution today. No bullshit. I’ve used dozens of other online letting agents (many of which I’ve affiliated with), so I really don’t have a donkey in this race.
The screenshot below shows the cost of their packages on an annual payment plan and if your rent is less than £1000 (these are the cheapest rates available):
Rent Assured & Complete Care Packages
I’d only recommend their two comprehensive management packages — Rent Assured and Complete Care. They’re designed to alleviate stress for landlords, with valuable features like rent protection and rent arrears management included.
They’re useful and practical features, especially for inexperienced landlords and/or landlords that like to sleep with a little less stress.
One thing to note – and this is new in 2025 – is that pricing for their three management packages now varies based on how much rent you receive (previously, pricing was fixed regardless of rent level). This change makes sense for the Rent Assured and Complete Care packages, since they include rent protection.
However, rent protection isn’t included in the Rent Collect package, so the variable pricing feels unjustified, which is why I personally give it a miss. I’ll explain more in a moment.
To find out what their services will cost you – and I’m sorry to do this – you’ll have to engage with their annoying Chatbot I had a hissy fit over earlier. Good luck, and godspeed.
Complete Care Package
I can only recommend the Complete Care package for landlords looking for true peace of mind. Yes, it starts at £89 per month (plus a one-off £199 setup fee), so it’s not the cheapest option, but it includes something pretty unique: the “Rent always paid on time” feature. This means you’ll receive the full rent on time (within 5 working days of the due date), even if your tenant pays late or falls into arrears.
Rent on time differs from “Rent protection“, because there is no claims process – you, simply, just get paid. All the time.
The complete package also includes a managed maintenance and repairs service, which includes “recording and responding to property issues, obtaining competitive quotes, instructing contractors, monitoring progress, confirming job completion, and keeping you informed throughout.”
Nifty.
Book a call with an advisor
If you’re interested in any of LettingAProperty’s services and want to learn more, I recommend booking a quick 15-minute call with one of their agents. They can walk you through the process and answer any questions you might have.
The Negatives (and why you might want to avoid them)
LettingAProperty’s “Tenant-find” package is a tough sell!
If you’re a self-managing landlord simply looking for a cost-effective way to list a vacant property on Rightmove and/or Zoopla to generate leads – without all the bells and whistles – then I would NOT recommend LettingAProperty’s “Find a Tenant” package.
| Letting Agent | Rating | Term | Includes / Notes | Price from | |
|---|---|---|---|---|---|
Letting a Property | RatingGoogle Reviews | Duration 2 months | Includes / NotesFind a Tenant package
| PriceDiscount available£189 Inc VAT | Visit Website£10 Discount Code: PIP10 |
And nope, it doesn’t pain me in the slightest to say that – it’s just the stone-cold truth. Their tenant-find service isn’t competitive, and to be fair, I think even they know that.
Don’t get me wrong, I don’t think you’ll receive terrible or grotesque service if you decide to splash out on it. On the contrary, you’ll still most likely benefit from their notoriously good service, and skip away feeling extremely satisfied (especially when compared to high-street tenant-find services and their fees). However, LettingAProperty seems to focus their attention and resources on their management packages, so their relatively steep £199.00 standalone tenant-find service (steep compared to other online agents) feels more like a side-hustle.
So, if you’re after a straightforward tenant-find service, my conscience can only point you toward options like OpenRent or QuickLister, to name a couple. In my humble opinion, their tenant-find packages offer much better value for that specific purpose.
| Letting Agent | Rating | Term | Includes / Notes | Price from | |
|---|---|---|---|---|---|
OpenRent | RatingGoogle Reviews | Duration 5 days / 3 months* | Includes / NotesUltimate Advertising package
*5 days free, and then the option of continuing service for 3 months for £39 for new customers and £49 for returning customers! | PriceFree Trial*FREENo hidden fees, no credit card details required! | Visit Website |
Quicklister | RatingGoogle Reviews | Duration 6 weeks | Includes / NotesExposure package
| PriceDiscount available£55.2 Inc VAT | Visit Website20% Discount Code: x74tbhrV |
You can find an extensive menu of tenant-find packages by several other service providers in my online letting agents comparison table, if you’re interested.
The Rent Collect package is also a tough sell!
As mentioned, LettingAproperty’s management packages prices vary depending on how much rent you receive, and that makes sense for the Rent Assured and Complete Care packages, since they include rent protection.
However, in my opinion, it doesn’t make much sense for their “Rent Collect” service. Nothing in that package seems to justify a variable price (rent protection isn’t included). That’s the kind of thing that annoys me about high-street agents – charging a percentage of the rent instead of basing it on the actual work involved.
That’s why I wouldn’t personally use LettingAProperty.com for just tenant-find and rent collection. Once again, I’d turn to OpenRent and their “Rent Now” package – a much more competitive alternative, with one fixed price regardless of how much rent is received.
The maths does the talking: £169 Vs £717 for the first year of service (and that’s based on LettingAProperty’s cheapest rate).
Like I said, tough bloody sell.
| Letting Agent | Rating | Term | Includes / Notes | Price from | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| OpenRent | RatingGoogle Reviews | Duration Month by month | Includes / NotesAdvertising + Rent Now Package packageGreat Value: OpenRent's "Rent Now" package includes a Tenant-find service + monthly Rent Collection!
More detailsRent Collection Process
*Price breakdown
| PriceDiscount availablePER MONTH*£10 Inc VAT | Visit Website | ||||||||||||||||||||||||||||||||||||||||||
| Letting a Property | RatingGoogle Reviews | Duration 12 months | Includes / NotesRent Collect package
More detailsMore features included
*Price
There is a one-time upfront setup fee of £199 (£189 with our discount code), which covers 8 weeks of marketing (not included in the pricing matrix). Service charges only begin once a tenant has been secured. | PriceDiscount availablePER MONTH*£44 Inc VAT | Visit WebsiteBook a call to discuss£10 Discount Code: PIP10 |
Okay, so that’s my brief 2025 update. Below is my review from 2011, when I used their Tenant-find service (which is still largely relevant)…
My original Review of LettingAProperty.com when I first used them in 2011
So, I recently used LettingAProperty.com to market my vacant BTL property to assist in finding tenants. And now, inevitably, I want to gossip and share my experience, because sharing is caring!
My thoughts and experience with LettingAProperty.com
I agreed to give LAP’s complimentary “Tenant-find” service a spin on the basis that I’m allowed to share an open and honest review, even if that entails pulling their website and service apart and dragging their good name through a sweltering pit of diarrhoea. Basically, I wanted the assurance of no comeback. I’m sick of companies dishing out bogus ‘Take down’ notices on the basis of defamation, when all I’m doing is providing an honest review.
In any case, I was pleased to hear the Director, Jonathan Daines, was more than happy to oblige with my condition. Ballsy decision, Mr Daines, and it’s appreciated. So, don’t mind if I do.
I wonder if he’s actually read any of my other reviews (a few of which lead to me being threatened with legal action)? Either way… too late, no takesy-backsies!!!
Did I find tenants with their service?
Let’s cut a long story short… and then you can decide if you want to continue reading the rest of my drivel…
Yes, I certainly did find tenants with LAP. I found suitable candidates within 2 weeks of the advert going live. Not bad going. I was pleased.
How many enquiries did I receive?
I received 17 enquiries in exactly 1 month. I think that’s pretty good. I certainly received a healthy amount of interest.
Granted, a few of the applicants weren’t suitable (which became apparent after referencing), so I never considered them all to be enquiries of any significant value. However, that’s no reflection on LAP’s service, because you’re ALWAYS going to get time-wasters and inadequate-donkeys applying.
Pricing Overview
LettingAProperty currently offers 4 packages:
- Find a tenant package
- Management packages:
- Basic package
- Essential package
- Complete package
View details of LettingAProperty.com packages
I personally tried the “Find a tenant” package, being a relatively experienced landlord myself this was more than suitable for the level of service I required. All I really cared about was shoving my vacant property on Rightmove & Zoopla in order to receive the enquiries. A buttload of them.
In my opinion, that should be the biggest priority for all self-managing landlords when looking for tenants – to get their crib onto Rightmove and Zoopla.
Need more than just advertising your property?
For the less experienced landlords, or for those wanting a little more hand-holding beyond the basic tenant-find services, your eyes are probably prying over the more comprehensive packages available- and I don’t blame you. They’re excellent packages (and I’m not just saying that), packed with features, which alleviate much of the heavy-lifting and stress away from landlords, by providing extra assurances and guarantees.
From what I’ve seen, LettingAproperty.com offers, by far, the best solution for landlords looking for the most robust management solutions, which includes full management, rent collection, and rent guarantee and legal protection cover!
Why is LettingAProperty comparatively expensive?
If you’ve been doing your research (which you should ALL be doing) and scoured through the list of my recommended Online letting Agents you’ll notice the freakishly large elephant in the room. That is, LAP’s comparative basic ‘Find a Tenant’ package is more expensive than every other online agent’s basic ‘Tenant find’ service. The cheapest, offered by the extremely popular OpenRent, is currently £49 (which includes a wonderful free and no-obligatory 5 day trial), so there’s a huge gap! So, what are LAP bloody playing at, right?
Have I used other online agents for less and found tenants? Yes
Have I been pleased with other cheaper online agents? Yes
Have I used the OpenRent, the £49 online agent and found tenants? Yes! Several times.
Oh. So should I use LAP?
There’s a two-fold answer to this question.
Firstly, after much contemplation and reflection… do you know what I realised? Even though I have used cheaper agents and received positive experiences, I didn’t feel ripped off (ignore the fact I didn’t pay for for the service in the first place). I mean, I received, felt and saw the value in their service. I realised that’s the main thing. I guess other landlords feel the same too, because LAP were among the first to emerge in this ever-growing and competitive sector, and they appear to be going strong, despite the Rolls-Royce price tag.
So my point is, even though LAP is comparatively more expensive, I didn’t at any point feel like they were under or over charging. I felt like their price-tag reflected in the service and value they provided.
You do actually receive a recognisably smooth and complete service with LAP. It was pretty obvious that they have invested heavily in user-experience…
Now, the second aspect to the answer; I’ll just directly quote the Big Cheese, Jonathan:
…in comparison to other cheaper sites, we are more expensive…in terms of competing with all the services a high street agent offers, we are considerably cheaper with our Essential (Rent Guarantee) and Complete (Rent on Time) packages. We really are not trying to compete with other online letting sites…
Basically, their core interest isn’t vested in shifting their quick tenant-find bronze package, but rather, to provide a much more elaborate and managed service to those landlords that are looking for a cost-effective package comparable to a fully managed high-street service.
I get it!
What I liked about LettingAProperty
- It works
Obviously, the service worked. After loading my property onto the LettingaProperty.com website, my advert was exported to hundreds of property portals within 24 hours. I received plenty of enquiries, and I found suitable tenants. - Tenant referencing
Their tenant referencing service was decent, and unlike many of the other agents, it was included with the package, so I didn’t have to pay any additional fees.They carried out comprehensive checks including a 6 year credit check, CCJs, an employment reference and referenced a previous landlord.
- Enquiry notification
Every time an enquiry came through, I got an email and a text message. I liked that. - The information provided in the enquiry emails were quite useful. They included:
- Tenants name
- Tenants Contact Number
- Tenants Email Address
- Tenants Employment status
- Details of whether they have pets
- When the tenant is looking to move
- Preferred viewing time for tenant
- Best time to call tenant
I thought that was all pretty useful because in some cases there was enough information to tell me whether the applicant was suitable or not, even before contacting them and/or giving them the opportunity to view the property. Avoids a lot of time-wasting.
- Customer Service
I had a personal customer service rep that was always informative and contactable (this makes a big difference). Oh, BIG shout out to my rep, Thomas. He was always friendly and useful! He actually contacted me on a regular basis, I didn’t have to contact him. That was cool shit. - Enquiry handling
Another feature I liked about LettingAProperty is that they handle all the calls from a call centre, and then send the applicants details to the landlord in an email. That way I knew the tenants credentials beforehand, and it allowed me to contact them in my own time. Other services I’ve used attach a unique 0845 number to the adverts that got redirected to my mobile, which meant I had received and handled all the calls. That also meant I had no information on the prospective tenant calling. Personally, I prefer the email method. Obviously, some landlords may prefer getting the calls direct. So this is more of a personal preference of mine, as opposed to a “positive”. Going forward, maybe the landlord should have the choice of how they want to receive their leads. That would be a neat feature. - 24 hour Appointment line
This is pretty self-explanatory, but it’s a good feature. Prospective tenants can make appointments during any time. This also continues from my previous point, landlords won’t receive calls at ungodly or inappropriate times, because they’ll always go to the call centre. - LAP listened to my complaints
I don’t expect any service to be perfect or infallible. Improvements can always be made to any system. What gets on my tits is when you raise legitimate and logical flaws, only for them to be ignored.I noticed a few problems during my experience, and they’re issues I raised with LAP immediately.
I don’t know if LAP paid extra attention to my complaints because they knew I was going to blog about it, or whether they genuinely listen to all their customers. I’ve had a few discussions with Jonathan Daines, and my gut tells me he genuinely cares about all his customers, but that’s just speculation. For all I know, he could use the slips in the suggestion box as toilet paper.
Anyways, my point is, I raised a few things I didn’t like about the system:
- All the phone calls from their support were from a ‘unknown number’ – I didn’t like that at all, and I suspect many of you don’t either! I’m genuinely scared when I see “Unknown number” flash up on my mobile, consequently I rarely answer them. No one in the history of mankind has ever called from a withheld number carrying good news.
- I couldn’t ‘pause’ my advert, which was pretty surprising! At one point I wanted to pause my advert to prevent further enquiries, but I wanted the ability to re-enable my advert just in case the deal I had on the table with a prospective tenant fell through (which frequently happens in this game). This feature is imperative for every self-respecting landlord!
So while these are all negatives, I still listed them under the ‘What I liked about LettingAProperty’ section. Why? Because shortly after raising these issues, they were resolved. To me, that’s a sign of a company that listens!
(side note: these issues may or may not exist today in 2023, I’ll try to find out)
Would I recommend LettingAProperty?
Yes. For sure.
By any landlord’s standards, receiving a good service with outstanding customer support and finding a tenant for £149… can’t shouldn’t complain. It really is chump-change compared to the prices high-street agents charge for practically the same service.
LettingAProperty’s slogan actually states that they’re “The UK’s No1 Online Letting Agents” – would I agree with that? I honestly can’t answer that, not because I’m saying they’re not, but because I’ve used other agents for less, which also provided value! Operate word being “value”
Thanks for the ride
I’d like to give a big thank you to LettingAProperty for giving me the opportunity to try out their service. I’d especially like to thank the Managing Director, Jonathan Daines, and my customer service rep, Thomas Foley, for all his assistance. We had a good thing going on.
The best way to find tenants
I would recommend EVERY landlord to use a combination of the FREE landlord marketing services I’ve previously mentioned and Websites That Allow Landlords To Advertise Rentals On Rightmove And Other Property Portals (there are cheaper, but not necessarily better alternatives to LettingAProperty), to find tenants.
Have you used LettingAProperty or any other similar service?
Please let me know, I’d love to hear your feedback. Similarly, if you have any suggestions on how to improve LettingAProperty’s service, or online lettings services in general.
Disclaimer: I'm just a landlord blogger; I'm 100% not qualified to give legal or financial advice. I'm a doofus. Any information I share is my unqualified opinion, and should never be construed as professional legal or financial advice. You should definitely get advice from a qualified professional for any legal or financial matters. For more information, please read my full disclaimer.
Not a bad post (for once).
A bit disappointed your HPC mates haven't complained yet. By utilising capitalist advertising, you're exploiting the proletariat, thereby depriving Bev and Kev of the 4 bed exec detached they so richly deserve.
Have you no soul?
Up the Revolution brother!