Tenant Discrimination by Landlords: Your Rights Explained

Landlords That Discriminate

Needless to say, discriminatiion is unacceptable, and not rightfully unlawful, and that definitely applies to landlords when choosing tenants.

While policing and proving acts of descrimination can be challenging, and often a fruitless endevour, there are safeguards in place to protect tenants.

The Equality Act 2010

The Equality Act 2010, states that the following characteristics are protected characteristics:

  • Age
  • Disability
  • Gender reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sex
  • Sexual orientation

It is illegal for a landlord to discriminate against someone based on protected characteristics. This can include:

  • A landlord offering a tenancy to someone on worse terms than those offered to other tenants
  • A landlord treating a tenant differently in relation to the use of facilities, such as a laundry room or garden
  • A landlord harassing or seeking to evict a tenant for discriminatory reasons
  • A landlord refusing to make reasonable adjustments to a term within the tenancy agreement that would enable a disabled person to live in the property more comfortably or safely.

The Renters’ Rights Act – Anti-Discrimination Policies

The Renters’ Rights Act, which came into force on 1 May 2026, placed greater emphasis on existing tenant protections while also introducing additional safeguards to strengthen the rights of tenants in England.

Landlords and letting agents are prohibited from discriminating against tenants in the following ways:

Discrimination Against Tenants With Children

  • Rental discrimination against families with children is not permitted.
  • All applicants should be assessed based on affordability and suitability.
  • Property adverts must not state “No children” or use indirect practices designed to discourage or exclude families with children from applying.

Discrimination Against Tenants Receiving Benefits

  • Rental discrimination against tenants in receipt of benefits is not permitted.
  • All applicants should be assessed based on affordability and suitability.
  • Property adverts must not state “No DSS” or use indirect practices intended to exclude applicants receiving benefits.

Discrimination Against Tenants With Pets

  • Tenants with assured tenancies have the right to request permission to keep a pet.
  • Landlords cannot unreasonably refuse consent. Valid reasons for refusal may include situations where allowing the pet would breach a superior lease agreement or where the pet is unsuitable for the property.
  • Courts may order landlords to comply where consent has been unreasonably refused.

Who Can Tenants Complain to If They Feel Discriminated Against?

  • Advice and support on discrimination – The Equality Advisory & Support Service (EASS) can help you understand how the Equality Act works and how it may apply to your situation.
  • Complaints against letting agents – If the discrimination involves a letting agent, you can complain to their independent redress scheme. Letting agents are legally required to be a member of either The Property Ombudsman (TPO) or the Property Redress Scheme (PRS).
  • Local council – To report a landlord, you can contact your local council and ask them to investigate the matter further. Following the introduction of the Renters’ Rights Act, local authorities have been given stronger enforcement powers, with non-compliance potentially resulting in civil penalties ranging from £7,000 to £40,000.

I hope this is not something you are experiencing, but if it is, I wish you the very best and hope the matter is resolved fairly.

Landlord out xo

12 Join the Conversation...

Guest Avatar
YesAdam 26th April, 2011 @ 22:57

Any good advice given to the tenant?
The only way to go about it is to ask the landlord to renew tenancy, or carry on in periodic tenancy.
If the tenant predicts discrimination I guess they could use covert recording as evidence gathering.

In the event of Landlord discriminating against them, theirs always evidence gathering after the fact such as a friend seeing if property is still available for monies/terms that the current tenant offered.

As you say as long as its a good tenant, could not care about race, gender or sexual orientation, just pay on time please.

1
The Landlord Avatar
The Landlord 27th April, 2011 @ 07:12

Hey YesAdam,

Nah, no real advise given to the tenant. The actual forum is dead (minus the spammers).

Yeah, I agree, all she can do is ask to do is renew the tenancy. And in the event of suspected discrimination, find out whether the property goes back on the market under the same conditions.

2
Guest Avatar
Dan Harrison 27th April, 2011 @ 08:00

The tenant seems to be assuming that the Landlord is likely to be discriminatory. With that mindset, there's more likelihood the Landlord will pick up on that vibe.

Alternatively, going with the mindset that's it's no problem at all, and that the Landlord will be understanding, will likely help.

A friend recently told me that they were going to change gender, and I particularly appreciated that they explained this before their actual transition. I was able to ask questions (as I had never knowingly encountered someone who was transgender before), which helped me to understand them much better.

I think that just jumping from one gender to the other would have been a massive shock, and more likely to provoke a negative reaction.

So my suggestion? Be open and honest, and take things from the perspective that everything is ok. IF (and only if) it goes wrong, then deal with it. But delay any negative frame of mind unless it's needed.

Dan

3
The Landlord Avatar
The Landlord 27th April, 2011 @ 08:07

Well said, Dan. 100% agree with you.

A lot of the times the problem is only in the individual's head. Worrying unnecessarily can often cause most of the problems.

4
Guest Avatar
Ryan 27th April, 2011 @ 08:27

I can't see how it would be a problem for a landlord.
I would like to see how the law would view it, she would need a new tenancy agreement under her new name (going from something like John to Sarah) but would it be seen as a different person because it's not just a name change?

5
The Landlord Avatar
The Landlord 27th April, 2011 @ 08:34

Hey Ryan,

It's not clear if she's legally changed her name to "Sarah" - she never mentioned that. Sarah could just be her stage name. In that case she would still legally be John, for example.

I'm assuming that if she legally changes her name, the contracts would need to be renewed/updated.

6
Guest Avatar
Tanya-Jayne Park 27th April, 2011 @ 09:14

As someone who is transgendered myself (Male to Female) your article is very interesting.

I've found that the fear of peoples reactions to my gender change is a lot worse than what actually transpired.

I've had a tremendous amount of understanding from all that know me and I do feel that this is very much due to my approach of being open and honest with people about my gender change.

Tanya

7
Guest Avatar
immy 28th April, 2011 @ 15:36

Can't completely agree with you today. The landlord owns the property and therefore should be able to discriminate in any way he likes. If he wants to forego his money to indulge his prejudices then that's his lookout. I operate a letting agency in a 'diverse' area and I have Sikh landlords that will not allow Muslim tenants and vice-versa, African landlords that won't let to other Africans or even blacks at all, Jamaicans that won't let to Africans, African tenants that don't want African landlords, you name it. I'm happy for all of em, as long as I get paid. :-)

8
The Landlord Avatar
The Landlord 29th April, 2011 @ 11:21

Hey Immy,

I get what you're saying, and I agree, a landlord should be able to rent their property out to whomever they please.

However, I don't agree with discriminating against religion, gender or skin colour on any level.

It's interesting that you get so many requests from Landlords like that. Thanks for sharing.

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Guest Avatar
immy 29th April, 2011 @ 12:01

Hi Landlord,

There are not that many at any one time - this is over a number of years in the business. The one thing I have never had is any 'anti gay' discrimination. It's all been racial or religious, especially religious amongst older Sikhs and Muslims.

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Guest Avatar
Fredo 2nd May, 2011 @ 08:23

If she officially changes her name, I don't see that there is any need to change the contract. My logic goes, if getting out of a contract was as easy as changing your name, contracts would be useless so surely the contract must continue whatever you're called.

That said the landlord should be notified in writing if bank & contact details need to be updated.

11
Guest Avatar
Katy Smith 11th May, 2011 @ 14:50

Hi, I wonder if anyone has advice for me.

I live with my partner and our close friend. My partner & I share a bedroom, our friend has her own. We have to move as our Landlord is looking to move back into his flat, and we found a new property we really really liked.

We applied to visit, and the lettings agents firstly told us that we couldn't look round because the landlord wouldn't allow an unmarried couple to stay in one room together.

I was gobsmacked to be told that in this day and age. Is this legal??

Thanks, Katy

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