DoorSteps Review – Should You Use UK’s Cheapest Online Agent To Sell Your Home?

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DoorSteps

If you’re any kind of self-respecting property anorak, your antenna has already picked up DoorSteps, ’cause they’re “the UK’s cheapest Online Estate Agent”

DoorSteps claim to offer a property selling service for a measly £99, which includes listing your property onto Rightmove & Zoopla for the world to see, all while providing a “better service”… errr… OKAY!

So, has selling property really become cheaper than a barrel of peanuts, or are we being sold junk, that will eventually clap out on us half way down the road? If we buy cheap, will we really have to buy twice?

I don’t have a donkey in this race, so here’s a genuinely objective overview of DoorSteps online estate agency services, and your alternative options…

I’m not usually big on writing overviews/reviews (or whatever dishevelled mess this will unravel to be), but I felt compelled to write about these guys’ for two reasons. Firstly, on a personal level, I find the whole online agency crap embarrassingly provocative, so that means I start to twitch when anything remotely noteworthy happens in the space. Secondly, their price point is freakishly fascinating, so I want to poke at it. Just a little.

Plus, it helps that I’m never on the pay-roll to hype, so I have no sense of responsibility or obligation to make this a comforting ordeal, which makes it an easier ride on the stomach.

Table of contents:

Intro to DoorSteps…

DoorSteps.co.uk launched in 2016, but they’ve only recently started to get a whole heap of media attention for being the cheapest online agent (not lettings, sales only!)- offering a valuation and Rightmove/Zoopla marketing service starting from a measly £99. When compared to the market leader, PurpleBricks (obviously), who currently has a base price of a whopping £849… errr… you gotta’ ask questions, or at least scratch your nuts and wonder what’s with the disparity (and why people are still paying through their asses for a much more expensive alternative).

I was recently forced to catch a glimpse of the smug 19 YEAR OLD DoorSteps Founder appear on ITV’s ‘This Morning’, discussing why, how and when he started the company, because the peacocking entrepreneur brashly rams the clip down your gullet in the form of a pop-up when you visit the website. Here, try it. Extraordinarily annoying, but I get it. And yes, 19 years old. I have a colony of hairs on my back older than this newborn. Would it be a dick-move if I automatically assumed mummy and daddy bankrolled this venture? Well, I said it.

Good for him, though! I back-and-forth with him now and then via email and he seems like a nice guy, even if it is really, really, really difficult to admire progress of youth when you’re a withering middle-aged man that’s still scratching around in the same old crusty hole with no hope of escaping. What total bullshit!

Anyways, while they’re under the spotlight, I thought I’d shimmy into the conversation and offer a profoundly unqualified opinion.

Can you really sell your home for £99?

If you ask your local high-street agent, they’ll probably screw their face up and toss you out of their office by the scruff of your neck. Many of them are very bitter by the existence of online agents, and swear blind that their digital opponents are spectacularly inferior because they’re unable to deliver the face-to-face personal service which they can. *Yawn*

The reality is – despite the resistance by some – you can use DoorSteps to market your property for £99 on Rightmove & Zoopla, and then go onto sell it.

However! Yes, however! After you’ve wet yourself from the shear excitement of being able to flog your house for peanuts, you realise the whole ’99’ thing is merely a hook, because most home-sellers will need the extras, which includes conveyancing services, an EPC (+ £72) and professional photography. None of those extras come as standard with the £99 package, but if you upgrade to their premium package, which is £199, you’ll get an EPC and the photos. If you value your time, it’s worth noting that you’ll be investing some of that also, more than you would with a high-street agent. It’s rarely just 99 nuggets all-in!

That said, even when you throw on the extras there’s still a catchy and competitive price-tag that blows almost everyone else out of the water. But more on that shortly.

So the short, dirty and ambiguous answer to the question: kinda’

Are DoorSteps actually THE cheapest?

Believe it or not… nope. They’re not the only one’s prancing around with such ludicrous price-tags.

Doorsteps are actually £99 more expensive than the cheapest online agent! Yup, wrap your head around that.

99Home.co.uk

Another player recently entered the game, 99Home.co.uk, who, yup, you guessed it, also charge £99 (for a like-for-like package). Actually, if you apply the 5% discount code 99Home’s are dishing out, their package is cheaper, at a remarkable £94.

I’ve been genuinely impressed by 99Home’s product and service. But fair play to DoorSteps.co.uk, they’re still being heavily branded as ‘THE cheapest’ because they’re reaping the rewards of being the first to market with such puny and freakish prices.

Update 18th April 2020: err… DoorSteps just tossed a 5% discount code my way to match 99Home.co.uk, so it looks like they’re neck and neck [in the race to the bottom].

However, while those two are battling it out – and doing quite a fine job at keeping one another on their toes – they’re still way behind the current leader…

Strike’s (formerly Housesimple) 100% free house selling service

Just to clarify, Housesimple (one of the UK’s most popular and well known online estate agent) have gone through a complete re-brand, they are now called Strike.co.uk. For all intents and purposes, it’s the same company, offering the same services they always have.

Prepare yourself for this one, because it’s absolutely no joke, although you’d be forgiven to think it is one! Strike will sell your house for absolutely nothing, their service is 100% free – and yes, it’s legit – which crowns them the champion of the cheapest online estate agent in this ridiculous race to the bottom. These guys’ actually will flog your house for less than peanuts, or at least attempt to!

Estate AgentRatingDurationIncludes / NotesPrice
Rating
4.6
TrustPilot Reviews
Duration
6 months
Includes / Notes

No fee package
  • 6 months marketing on Rightmove, Zoopla + more
  • Photograghs
  • Floorplan
  • Negotiation
  • For sale sign
  • In-person valuation
  • No sale, no fee
  • 13 weeks Sole Agency contract

*YES, Strike will give you a 100% free service, no strings attached.

The catch is: Strike currently only sells properties in England, and in two forms. They provide a "hybrid" service (i.e. which includes an in-person valuation by a local agent) for properties in the Midlands, North West & Yorkshire etc. Specifically, the following postcodes: BB, BD, BL, CA, CH1- 4, CH25 - 34, CH41 - 49, CH60 - 66, CH70, CH88, CH99, CW, DG, DH, DL, DN, FY, HD, HG, HU, HX, IM, L, LA, LN, LS, M, NE, NG18 - 24, NG34, OL, PE10 - 12, PE20 - 25, PR, S, SK, SR, ST7 - 8, SY13 - 14, TD, TS, WA, WF, WN, YO.



For the rest of England, they provide a "virtual" service, which includes everything listed, but instead of an in-person valuation, you will receive a digital valuation report (presumably compiled by current and historical house price data).

Price*FreeInc VAT

Free
Visit WebsiteBook Free In-Person Valuation

Yup, Strike really provides a free service (sorry, I have to keep saying it so there’s no confusion).

So why are DoorSteps even in the conversation of being the cheapest? Simply, when Strike used to be ‘Housesimple’, they used to sell the same package they’re now giving away for free for a stonking £995 (I know, this whole situation sounds ridiculous, from £995 to free), while Doorsteps have always been £99, so they’re still receiving the residual marketing benefits of being the first to market to sell homes for peanuts. But also, Housesimple don’t offer a nationwide service, so by all accounts, DoorSteps are still the cheapest for everyone outside of England.

If you read the details, you’ll also be aware of the catch; their free house selling service is currently only available for properties in England, and depending on where in England your property is (north or south), you’ll qualify for either a feature rich ‘Hybrid’ service or a completely ‘Virtual/Online’ one, and both will get your property listed on Rightmove and Zoopla. To find out more, you can read my complete overview of Strike’s service. Or, if “free” was all you needed to hear and you’re ready to bite their hand off, you can book a free valuation. BINGO!

Honestly, if you’re in England, I would use Strike. No one else can compete with the price.

If your property isn’t in England, unfortunately they have nothing for you! In that case, back to DoorSteps (or 99home.co.uk) if you’re after the next best cheapest option.

Right, anyways, back to DoorSteps…

Who are these budget online agents like DoorSteps for?

The obvious answer is, “they’re for anyone that wants to pay fuck-all for selling their home”, which is by and large true. But obviously there’s still a price to pay for going dead cheap! How can there not be? Now whether the trade off is worth it will be for you to decide.

In my opinion, budget online agents are best suited for anyone that:

  • simply wants their property property listed on the biggest UK property portals like Rightmove and Zoopla in order to generate leads (this is probably the single most popular reasons for using an online agent);
  • isn’t shy or terrified of unsatisfying legwork, including the mundane shoot-yourself-in-the-face process scheduling and taking viewings;
  • is happy to deal with the general public, some of whom could be utterly grotesque and stink of cat-piss and decomposed human remains;
  • is smart enough to realise that ‘great’ customer service isn’t necessarily part of the deal, and definitely shouldn’t be expected (I’ll cover this in more detail shortly).

If you tick those boxes, then you should be using an online estate agent, otherwise you’ll probably end up grossly overpaying for an unnecessary service.

Yes, yes, yes, I know. Some online agents, technically called ‘hybrid agents‘, do offer ‘hosted viewings’, but then you’re entering into a whole new scary price bracket. For example, PurpleBricks charge an additional £300 just for hosted viewings, and that’s on top of their current £849 base price. The hybrid services clearly aren’t for the tightwads. And to be frank, they’re really not that much of a bargain after you throw on the extras.

Sidenote, I don’t class Strike as a “budget” online agent, they’re a hybrid agent like Purplebricks, only completely free. Strike is an anomaly in all this, truly.

How much value do you get with DoorSteps packages?

DoorSteps currently offer two packages, and here’s an overview of each package…

Estate AgentRatingDurationIncludes / NotesPrice
Rating
4.7
TrustPilot Reviews
Duration
Until Sold
Includes / Notes

Standard package
  • Until Sold marketing on Rightmove, Zoopla + more
  • Negotiation
Price £94Inc VAT
Normal price: £99

Discount available
Visit Website5% Discount Code: PIP5
Rating
4.7
TrustPilot Reviews
Duration
Until Sold
Includes / Notes

Premium package
  • Until Sold marketing on Rightmove, Zoopla + more
  • Photograghs
  • Floorplan
  • Negotiation
  • In-person valuation
Price £188Inc VAT
Normal price: £199

Discount available
Visit Website£11 Discount Code: PIP11

As expected, the dirt-cheap package provides the bare bones, but the second most dirt-cheap package provides a little more punch, and it’s really not a bad deal.

I’ve been told that the “Premium package” does include an in-person valuation by a local expert, but I can’t find any mention of it on their website, which I find quite baffling. If details of the allusive local expert does exist, it appears to be tucked away in a dark and dingy corner, probably hidden away with their strap-ons. Again, baffling.

That said, I’d be inclined to conduct my own research on how much I think my house is worth regardless. Not that I don’t trust an online agent’s bullshit ‘local expert’ or anything.

How do DoorSteps compare against other online estate agents?

Strictly based on price and features, they seem to stack up nicely. But for accuracy and fairness, I’ll compare their two packages against like-for-like alternatives offered by other online estate agents in terms of price and value.

Basic package

From what I’m aware, DoorSteps £99 package can currently be compared to 99Home’s ‘Standard’ £99 package and Strike’s basic package (although, Strike’s basic package is notably more feature rich. Basically, no one is currently able to compete with Strike’s free services).

Estate AgentRatingDurationIncludes / NotesPrice
Rating
4.6
TrustPilot Reviews
Duration
6 months
Includes / Notes

No fee package
  • 6 months marketing on Rightmove, Zoopla + more
  • Photograghs
  • Floorplan
  • Negotiation
  • For sale sign

*YES, it's 100% free.

The catch is, Strike's basic package (online only service) is only available for properties in the South of England and some Northern regions, they don't service other countries in the UK. If your property is in the North of England and is with in one of the following postcode areas: BB, BD, BL, CA, CH1- 4, CH25 - 34, CH41 - 49, CH60 - 66, CH70, CH88, CH99, CW, DG, DH, DL, DN, FY, HD, HG, HU, HX, IM, L, LA, LN, LS, M, NE, NG18 - 24, NG34, OL, PE10 - 12, PE20 - 25, PR, S, SK, SR, ST7 - 8, SY13 - 14, TD, TS, WA, WF, WN, YO - you will qualify for a free in-person valuation by a local agent.

Price*FreeInc VAT

Free
Visit Website
Rating
4.9
TrustPilot Reviews
Duration
*Until Sold
Includes / Notes

Standard package
  • *Until Sold marketing on Rightmove, Zoopla + more
  • Negotiation
  • Zoopla featured listing (for 1 week)

*99home advertise their "Standard" package for a 3 month term on their website, but they have told me it's actually "until sold" as long as your listing doesn't qualify as misuse. For example, if you massively over price your property and don't realign it with the market value, they will remove it after 3 months.

Price £94Inc VAT
Normal price: £99

Discount available
Visit Website5% Discount Code: HomePIP5

Premium packages

The following agents, which of course are the three most well-known online estate agents, offer packages similar to DoorSteps £199 Premium package.

Estate AgentRatingDurationIncludes / NotesPrice
Rating
4.6
TrustPilot Reviews
Duration
6 months
Includes / Notes

No fee package
  • 6 months marketing on Rightmove, Zoopla + more
  • Photograghs
  • Floorplan
  • Negotiation
  • For sale sign
  • In-person valuation
  • No sale, no fee
  • 13 weeks Sole Agency contract

*YES, it's 100% free.

The catch is, Strike's premium service is only available for properties in the north of England, the Midlands, North West & Yorkshire. Specifically, the following postcodes: BB, BD, BL, CA, CH1- 4, CH25 - 34, CH41 - 49, CH60 - 66, CH70, CH88, CH99, CW, DG, DH, DL, DN, FY, HD, HG, HU, HX, IM, L, LA, LN, LS, M, NE, NG18 - 24, NG34, OL, PE10 - 12, PE20 - 25, PR, S, SK, SR, ST7 - 8, SY13 - 14, TD, TS, WA, WF, WN, YO.



For the rest of England, they provide a "virtual" service, which includes everything listed, but instead of an in-person valuation, you will receive a digital valuation report (presumably compiled by current and historical house price data).

Price*FreeInc VAT

Free
Visit WebsiteBook Free In-Person Valuation
Rating
4.7
TrustPilot Reviews
Duration
12 Months
Includes / Notes

Standard package
  • 12 Months marketing on Rightmove, Zoopla + more
  • Photograghs
  • Floorplan
  • Negotiation
  • For sale sign
  • In-person valuation

*Selling fee of £1,499 in a few specific London postcodes.

Price* £999Inc VAT Visit WebsiteBook Free In-Person Valuation
Rating
4.6
TrustPilot Reviews
Duration
Until Sold
Includes / Notes

Pay now package
  • Until Sold marketing on Rightmove, Zoopla + more
  • Photograghs
  • Floorplan
  • Negotiation
  • For sale sign
  • In-person valuation

*Selling fee of £1,499 in London and surrounding areas.

Price* £999Inc VAT Visit Website

Please note, I try my best to keep the information of each agent up-to-date, but you should read the T&C’s from the agents’ website for the most up-to-date information.

If you want to take a gander at a more complete list of online agents, and also play around with search-filters that will help you determine how much you’ll end up paying after adding on all the extras (e.g. EPC’s, Photos etc), you may want to hop over to my main online estate agent page.

Should you use DoorSteps to sell your home?

I’ve never used DoorSteps, I’m just giving you an overview of my thoughts as a tyre-kicker and someone that has nothing better do than carry an unflattering interest in the ‘online agency’ space, so I can’t give you a recommendation based on any real experience. All I can say is that they have a string of satisfied customers according to their TrustPilot page, and currently have over 1000 cheap bastards putting their hopes homes and dreams in their hands. Make of that what you will.

Am I endorsing DoorSteps? Fuck no! Do I think they’re so cheap that it’s one of those “Fuck it, why not?” purchases? If you’re not lucky enough to qualify for Strike’s freebie, then yup!

Is there anything you should be aware of when using DoorSteps?

Yes.

  • Customer Service

    If you go into this deal expecting minimal zero customer service and a listing on the leading property portals to generate enquiries, then you’re unlikely to be disappointed! So that’s why I recommend for you to keep your expectations to a bare minimum, nothing fancy.

    DoorSteps - Better Service LogoIf you’re relying on “good customer” service while using an online agent (not a hybrid agent), especially a dirt-cheap one (err.. even if they do have “better service” stamped into their cheesy slogan), then I’d argue that you’re a bit of a dimwit, because you don’t understand the online agent model properly, and the concept of “getting what you pay for” is lost on you.

    Actually, perhaps that’s marginally unfair. But my point is, don’t use an online agent if you want your little hands held and expect good customer service, because that’s really what high-street agents are for (at least, they’re meant to be).

    I’m not saying you won’t receive good service, I’m saying you probably shouldn’t expect it to be anywhere close to overwhelming, or even above average (’cause you ain’t really paying for it).

    The whole online concept is largely based on automated technology and call-centres replacing real-life human service, and that’s why it’s so much more scalable and cheaper. On that note, don’t be surprised if phone calls don’t get returned sharpish, or if you’re on hold forever and a day.

    Interestingly, most of the negative feedback (which is significantly less than the positives) I read on TrustPilot about online agents is based on “Poor customer service”… *slaps forehead*

  • DoorSteps Conveyancing Services

    From my experience, Doorsteps, like most other online estate agent, relentlessly try and hard-sell their conveyancing services (which is usually shipped out to an external conveyancing firm), and if you don’t bite, it seems to really tick them off – because that’s how they make a significant portion of their money. Let’s face it, no one is getting rich flogging £99 estate agency services, so up-selling other services is critical to their survival.

    The problem is, online estate agents generally don’t offer the best conveyancing packages in terms of price or service, because once the agent puts their commission on top, it usually works out rather expensive.

    While I appreciate the convenience of using the agent’s recommended conveyancing service, I would personally resist, particularly because I’ve heard some horror stories to confirm my suspicions. Instead, I would look for my own independent reputable conveyancing service, cause you’re likely to find much better deals.

  • Misleading Promotions

    DoorSteps run some pretty misleading promotions in my opinion, and it’s an issue I think you should be aware of in case you run by one! I challenged them on it once, but they were insistent they weren’t being misleading and they REALLY are offering what they say they are.

    Okay then! I’ll let you be the judge.

    During Black Friday weekends they often run a special promo, where they claim to sell their usual £99 package for an incredible £1. I’m not sure if they exclusively run the promo during Black Friday weekends, but that’s when I usually see it, but they may do it at other times during the year.

    In any case, the messaging of the promotion is misleading at best. Because it’s not just £1, despite what the massive banner on their homepage says! It’s only £1 IF you use their conveyancing services, that’s the condition. But their promotional material does NOT say that at all.

    So no, it’s not “only £1”, it’s “only £1 + conveyancing fees” (which is £650’ish).

    I don’t think there’s anything wrong with the deal per’se (although, it’s really not that great, because their conveyancing fees aren’t particularly competitive), I just think it’s grossly misleading marketing. Snake-oil sales tactics.

    IT’S NOT £1!!!!!

    What do you think?

What about the other [more expensive] agents?

My general conclusion is that all online agents are more or less offering the same services these days, and if we’re going to be honest, it’s really all about getting your property for sale on Rightmove.

My sentiments may not go down well with the providers (some of whom I adore, work with and promote), because many will argue that their customer service is impeccable, and their ‘in-house’ technology is unparalleled, and their average ‘Sale Price’ percentage is superior… blah blah! But really, it’s all subjective bullshit, because they’re still offering the same products (which aren’t tangible!). If you ask any online agent why they’re better than their rivals, I’d be surprised if they’re able to provide any real reason! Trust me, I’ve asked the question and the answers were less than uninspiring.

However, perhaps there’s a genuine argument that some agents provide a cleaner/easier user-interface to manage the property details and enquiries, which may benefit those that still squint and struggle to navigate around Facebook. Each online agent will have their own customer control panel, which is probably the only noticeable difference between them. But meh, I wouldn’t put too much stock in that unless you’re my nan, or as equally devastating as her when operating modern technology. And yup, some platforms are more buggy and useless than others, but presumably they’re all still functional (otherwise they wouldn’t be operating). From what I’ve seen and heard, DoorSteps are pretty behind on the tech comparatively; so don’t expect much from then on that front. But then again, I’m not the type of person that’s surprised by the terrible lumber support on a £5 RyanAir flight.

So to answer the actual question: if you’re choosing between online agents that offer the exact same service/features you require, then you may as well go for the cheapest option that has relatively good TrustPilot reviews (whoever that maybe at the time), in my opinion.

With the way the online agency industry is heading, I can’t help but feel the ‘customer acquisition’ process will become very similar to the state of the car insurance industry- what do most people do these days? They jump into comparison websites and go with the cheapest option that meets their requirements, combined with brand recognition (if there isn’t too much of a price difference i.e. I’ll pay £10 more for Aviva if my other choice is ‘The Best Car Insurance Company’). Why? Because for all intents and purposes, every insurer does the same thing, and we only really notice the difference in service if shit hits the fan. But that’s the psychology of paying for a budget/cheaper product, you’re actually betting against disaster and hoping it pays off.

How are the more expensive alternatives able to compete?

Honestly, I really don’t know the answer, but I can speculate the crap out of the question.

I believe it boils down to marketing, brand recognition, and consumer ignorance. If it’s something else, then fuck me sideways and call me Mary, I’m at a loss, because I’ve already confessed that I don’t think any of them are offering anything particularly unique from one another, and I think that’s pretty transparent when you cross-reference the virtual packages.

Some of the bigger players, like YOPA and PurpleBricks spend buttloads on marketing, and that’s certainly working for them (to a certain degree). But they haven’t been marketing against each other – the direct competition – they’ve been marketing against high-street agents! They’re so busy highlighting how much cheaper they are compared to high-street agents, it feels like we’re all forgetting to ask how they compare against their own digital kind. Not exactly the heist of the century, but an effective use of misdirection nonetheless.

PurpleBricks’ in particular, has a brand so strong that it’s synonymous with ‘Online Agent’, and some people hermits don’t even realise there are much cheaper options.

Is there also an exaggerated perception of greater price equating to a better product in this particular scenario? Perhaps.

£99… it probably won’t last!!

According to DoorSteps’ supersized caption on their homepage, they REALLY want you to know they’re “the UK’s 18th largest and fastest growing estate agent”

No doubt, a totally believable claim considering they’ve made a bag of cashew nuts more expensive than selling property. But I’d bet my left sack on the fact they’re not in anyone’s rich list. How can they be? The profit margin on their packages must be pittances. How many units do they need to shift in order to pay for just one salary? Yet, remarkably, they claim to be worth a staggering £12m… err, yeah, alright.

I mentioned earlier that the whole £99 thing is merely a hook, but I also think it’s a temporary one. It’s unlikely that DoorSteps £99 package, or even the £199 one for that matter, will be sustainable for the foreseeable future, even if they do outsource all their web-development needs to a remote village in India, where the average salary is 10p per day (which I actually suspect they do). In fact, if they’re not already loss-leader products, I suspect they will be soon enough.

While I’m absolutely reluctant to believe I could be totally wrong about this, it’s entirely possible. However, from my experience, I can tell you that most estate agents that come swarming into the market with stupid prices and smug ambitions eventually get obliterated by increasing Rightmove and Zoopla fees, so there’s usually a very limited shelf-life for the ‘bat-shit crazy prices’ game.

Either way, who cares? The price is the price. So, if you’re contemplating putting your pad on the market, and you’re the ultimate skinflint that just wants a cheap and easy way of shoving your property onto the UK’s biggest property portals… now ain’t a bad time to do it for as little as 9,400 pennies.

Over to you…

  • Have you used an online estate agent? If so, who and how was your experience?
  • If not, would you ever use an online agent to sell?
  • Would you use DoorSteps? Is their price appealing or just too scary?

Like I said, this online agency crap is my crack-pipe, so all feedback appreciated!

xoxo

74 Comments- Join The Conversation...

Showing 24 - 74 comments (out of 74)
1 out of 5 rating2 out of 5 rating3 out of 5 rating1 out of 5 rating2 out of 5 rating28 people have rated their experience with DoorSteps - The Online Estate Agents.2.5 out of 5 Stars.Leave your Comment / Review
The Landlord Avatar
The Landlord 29th November, 2017 @ 20:56

@shame,
Yeah, I can see how DoorSteps can be compared to OpenRent (who I've used, love and endorse)- both came into the market with crazy low price-points. But I think OpenRent have a more sustainable model (for various reasons). The thing with OpenRent is that they have really slick tech, so almost everything is automated and therefore cheaper to operate!

24
Guest Avatar
get what you pay for 11th January, 2018 @ 12:59

I have had my house on the market with Doorsteps for three months and have had 6 viewings. The bookings were made with their online booking form which comes through to me as an email. They don't have a sophisticated dashboard like Purple Bricks but then you pay £1k more with them. I only paid £199 and thought I would try Doorsteps. What do you have to lose? In comparison to the 1.5% the high street agents charge? If you are not in a hurry to sell and want to see the level of interest you get then try Doorsteps. Warning: they are a bit disorganised - it took three weeks and three visits for someone to come and get a for sale sign up but to be honest not really sure how much value for sale signs add these days as everything is done online.
I have had very little contact with them since my house went up - it's not like someone like Haart who you feel close to and contact you all the time with updates. I will be interested to see how things go from here as I am close to accepting an offer.

25
The Landlord Avatar
The Landlord 11th January, 2018 @ 13:11

Thanks for the feedback. Interesting to hear your experience.

I definitely think you had the right mindset going into DoorSteps - you were realistic about what you were paying for. Anyone that uses their service expecting more than Rightmove & Zoopla marketing and lead generation is delusional. Don't get me wrong, you may get more out of it, but that's an added bonus.

Yeah, DoorSteps lack of dashboard is the reason I would favour the other budget online agent I mention, 99Home.co.uk- they seem to be far more evolved technologically for the same money.

Please let us know how you get on.

P.s. If you still want more exposure, you may also want to take a gander at thehouseshop.com - they allow vendors/landlords to list for free, and their website is getting increasingly popular.

26
Guest Avatar
Jean 11th January, 2018 @ 19:21
1 out of 5 rating 1 out of 5 rating 2 out of 5 rating 3 out of 5 rating 4 out of 5 rating

I put my flat on in September 2017 with Doorsteps, I have had NO viewings whatsoever!
No feedback from Doorsteps, I had to do all the chasing asking them why I did not have any interest...
The for sale sign was put up quite quickly but with the wrong flat number on! The photographer came and took photos (I supplied better ones). The photographer priced the flat and then asked me what I thought it should be priced at ? This obviously did not fill me with confidence as he was just a photographer.

After 3 months I called and said did they get the price right? Doorsteps said that I could reduce it and see if there is any interest. They then said it would be ready to go to catch the New Year interest. I reduced it by £15,000. The flat above being sold by a high street agent also reduced their price by £15,000...
Yesterday I wrote to Doorsteps and asked my email to be forwarded to Akshay the owner.
I expressed my concern and asked why he thought I had NO viewings and he was quite vague but said that I should switch to another seller as sometimes switching, just to get a new listing date - you can see a surge.

I was quite taken aback by this comment. So I have to leave and pay someone else just to get a new listing date as the old adverts on Rightmove and Zoopla showing how long my flat had been on the market would actually be detrimental to selling my flat!

I am now looking at high street agents and seeing if they have any January reduced fee deals going on !
Very disappointed by Doorsteps service.

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The Landlord 11th January, 2018 @ 21:11

@Jean
Thanks for sharing your experience, and sorry to hear it's been a negative one.

Must admit, that sounds like terrible disorganised service! Very surprised they told you to try another seller (although, I do understand the logic behind it).

My only word of caution is that before you try a high-street agent, bear in mind that they all mostly also rely on enquiries from Zoopla and Rightmove.

If you're adamant on going with a high-street agent this time, just make sure they have a strong local presence, and not just relying on the portals - because otherwise you may just end up with the same tumble weed results.

If you're willing to try another budget agent, I can only repeat what I have already said - I would try 99home.co.uk - I know from personal experience that their customer service is pretty good.

Also, like I advised "get what you pay for" (comment #25), it might be worth putting your property on TheHouseShop.com - they're similar to Rightmove but 100% free, so there's nothing to lose.

Whatever you decide to do, I wish you the best of luck, and please keep me updated!

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Jean 12th January, 2018 @ 11:02

Hello Landlord
Thanks for your input....
I spoke to a local high street agent yesterday who had been around for 25 years, he told me that 1 in 5 sales are people that walk through the door, the rest come from looking online! So I get your point about Rightmove and Zoopla ..
He said to wait for the spring as he thinks the market will pick up then...
He also said that he thinks sales were bad all round last year due to Brexit and the fact that some Buy to Let landlords panicked and sold up and this flooded the market with flats!
I cannot wait to sell for too long as I need the equity to pay for a family members Nursing Home fees, but I will not be telling ANY agent of prospective buyer that as I need a good price!
I have had high street agents see that I am selling with Doorsteps, contact me and offer a ridiculously low price from property investors :-(

Will keep you updated.....

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Jean 12th January, 2018 @ 11:34

Hello Landlord

Forgot to mention I have had property listed on Houseshop.com since early December I have had 1 person enquiring about the location..

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The Landlord 12th January, 2018 @ 15:24

@Jean
Ahh sorry to hear about your pressing circumstances.

While I'm not excusing DoorSteps lack of communication (which I'm not surprised by), it sounds like the lack of enquiries could be down to seasonal trends (notoriously, November - Jan is pretty dead for sales), combined with Brexit etc.

Either way, to market on Rightmove & Zoopla for £99 is a pretty good deal alone.

Hopefully things should start to pick up in the coming weeks, as everyone settles back to normality after the New Year.

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Jean 31st January, 2018 @ 16:12

Landlord
I de-instructed Doorsteps today.... no viewing whatsoever since flat was put on in September 2017..

Have used a high street agent.. will see what happens now.

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The Landlord 31st January, 2018 @ 17:17

Ahh sorry it didn't work out! Thanks for the update (keep 'em coming, if you don't mind). Hope you have better luck this time.

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gary denny 20th February, 2018 @ 12:09

worst agent ive ever had to deal with, don't ring back , my seller lost a buyer because they didn't reschedule, not worth typing an e mail to - avoid like the plague, took 4 e mails to even get a viewing... if I could give no stars I would

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Bumble 20th March, 2018 @ 19:02
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Doorsteps are what they are. For £99 you get your property advertised. If you are comfortable conducting your own viewings and sifting through your own leads, then it's definitely the way to go. I would always suggest lead forwarding, as opposed to an online agent booking the viewings for you themselves. You then have complete control over who enters your property (i.e their position), and can diarise them to suit you. I also tried 99Home, and frankly, they were abysmal. Poor communication with a severe lack of English speaking staff, not got a clue how to make changes on property portals, completely fluffed up listing each and every time. Sure, they might be more technically advanced, but this means diddly squat if they can't string a sentence together, and do not have the know how to update listings. Doorsteps all the way for me.

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Tina Brown 3rd April, 2018 @ 23:29
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I previously had a review on here that had to amend. I have also been told by Doorsteps they will pay (refund) me to take this review down. But I think what would be best if they show they can actually deliver a good service. My previous review as follows:
They forget to contact potential buyers about viewings you can do. SO possible you can pose a buyer. So bad I've asked them to forward me the enquiries myself so I can follow up and book. I had an enquiry re the service charge they wanted to pass on to the potential buyer. I sent them the details although I had given them that info 3 times in the past. I contacted the person myself too that night to make sure the info had been passed on. It hadnt. NO FOLLOW calls to the viewers after they viewed. I called and complained to the manager - I think his name may have been Ashkay or similar. Promised dedicated Doorstpes rep for me and I would be emailed over all the details that afternoon. That was 4 days ago. Terrible terrible service. All they do is put your advert on Rightmove and Zoopla. NOTHING ELSE.

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coolie 4th April, 2018 @ 08:16

Tina brown that's true, doorsteps pretty much do just advertise your property. But for £99 what do you expect? If you want all the rest that goes with it you need to opt for an agent that charges between 1-2%, and even then I've known some pretty dire agents that can't be bothered to deliver. With doorsteps get what you pay for, which is an online advert that would hopefully lead to an interested party in your property. It's the cheapest way of getting your property on all major portals, which you can't do yourself. That's about it.

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Whitby seller 28th April, 2018 @ 10:16
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5* from me.

Sold 1 month after advertising on Doorsteps. We produced our own photos and floor plans that were better than any of the high street agents produce locally.

We sold after 4 viewings. We actually preferred to "sell" our own house by pointing out all the benefits of the property as we showed people around.

We had a local agent come out for a valuation who told us that they would market the property at their valuation - not ours. We sold online with Doorsteps for £1k below our asking price and £20k more than the last sale on our street a year ago.

£99 a bargain - compared with £3k for a local agent.

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Tina 29th April, 2018 @ 23:07
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I would not recommend this estate agent... pooooor

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Alex 30th April, 2018 @ 06:00
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Having previously rated Doorsteps very highly, I now think the cracks are showing in how they manage their service. Since having sold my property in September 2017, I have been repeatedly emailed people's personal details related to viewings of other properties that seem to have the same keyword i.e. my name or the name of the road my property was on. I've emailed them on a number of occasions to flag the problem; they simply don't bother to acknowledge it or respond. I must have received 10-12 different people's personal information for 6+ months and have pointed out that they are breaking data protection regs and now GDPR but they simply don't seem bothered. I imagine their cut price service means they don't really have the resources in place to do things properly and comply with the law.

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June 15th August, 2018 @ 07:28

I signed up with doorsteps. Easy peasy. Photos were fab and listing was on Rightmove within a day. Easy to edit anything. I don't like using tge portal as I prefer to message the potential buyers myself. All good so far. Had an offer yesterday so I will see how this gets handled by Doorsteps and keep you posted. I can't fault them for such a cheap price.

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The Landlord 21st August, 2018 @ 23:07

@June
Great to hear you've had a positive experience so far. Please do keep us posted about how it all turns out!

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The Landlord 21st August, 2018 @ 23:18

@Alex,

The issues you're describing is probably due to their woeful lack of sophisticated tech. Once your properly is removed from their system or marked with a "sold" status, you'd think even the most basic of systems would prevent you from receiving any more enquiries.

As you experienced, it's almost inevitable for the cracks to eventually surface with such a cut price product. But ultimately, I guess they do what they say on the tin, but I do think it's important that no one has expectations of receiving a house selling service valued beyond £99.

In regards to breaking GDPR regulations... not surprising. I'm still dealing with companies breaking GDPR regulations on a weekly basis.

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Michelle 11th September, 2018 @ 08:34
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All, I would like to share my experience with this online agent. Please read before you decide to use this agent. As a first time seller, I chose the agent based on the reviews on Trustpilot but I regret and am so utterly disappointed. The service was appalling!! I paid the premium package, including all photographs, floor plan and featured listing back in Apr, costing £499.

Looking through the correspondences, below are some of the highlights.

In April, when my flat advert was put up, for the highest package I had paid, I was not able to find my flat came up on top of search (for having featured listing) at Rightmove. Also, I was not able to find my flat by simply search my area. Doorsteps explained initially and was not able to fix. Then I had to call you multiple times till they put me through your media team to have this finally fixed after several attempts.

I had one viewing. I have not had feedback requested from the viewer till 2 months later! But the veiwer no longer wanted to provide feedback as almost two months had gone pass.

I raised the above issues to one of the managers by spending at least 40mins on the phone explaining the situation and was assured that Doorsteps would improve the quality of service.

In one instance, when I requested my advert marketing report, I was sent a marketing report of a random flat!

Above are some of the examples, I have not listed all.

I am still trying to reach a resolution with the company at the moment, if not, will be raising the issue to The Property Ombudsman. My advice would be, if you are going to use online agent, use - no sell no fee. Because experience told me, with doorsteps, you paid them, they got the money, then it is not their business anymore whether or not you sell. Or if you really want to use then, use £99 because they simply cannot deliver premium service.

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Deborah 18th October, 2018 @ 18:36
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Very difficult to arrange a viewing. More interested in getting more money from you than selling your home

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B'water 30th November, 2018 @ 16:38
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We responded to Black Friday marketing, only to be told that we will have to use their "solicitors" at £800+VAT (not in their advertising NOT even small print of Terms & Condition.

On questioning the person that had previously claimed to be the "sales manager", it prevailed that their offer is based on use of "conveyancers" NOT solicitors.

The "sales manager" then stated that if we pay £99 we will receive the £199 package based on their Black Friday offer and do NOT have to use their solicitors.

I agreed, but then he said that he had made a mistake and if we do not wish to use their solicitors, their Black Friday offers does not apply.

Irrespective, we agreed to go ahead for marketing of one of our properties to try out their service as we have had great response in advertising our properties ourselves.

He then stated that we could benefit from "professional photos". He hurried me along to make a payment to ensure we get the photographer booked for the coming weekend.

I made a payment and called to speak to "sales manager" concerned, and left an urgent message for him to call me. However, I discovered that no information had been setup for the payment received (for which no invoice was sent) and it will be a professionally untrained "estate agent" that will take the photos NOT a professional photographer.

No call back, but an email to refer me to company director (Sarah Carrino) and another person. No call to book a weekend appointment as promised.

After another day of no response, no invoice and and no work on our behalf, we requested a refund.

Sarah Carino (company director) then called to convince not to cancel. A lengthy call and her promise to confirm partial refund and appointment for herself to do the photography package did not materialise. No response to my confirmation email requesting refund and deletion of our details (we were receiving multitude of texts to our landline) as we had never been asked if our details could be used for marketing purpose.

Multitude of emails went unanswered in the next 7 days, but received a call form "photographer" to book a session with our detail live in their system.

In threat of negative feedback and actions, they requested a paypal invoice from us to refund our money (note that they never sent an invoice and received or money using bank transfer). Again no response to requesting that they send money to our email address.

The "sales manager" turned out to be a young trainee that did not know the difference between solicitors and conveyancers to quote the company director. It is astonishing that the company director was blaming "Finance Department" for our none receipt of invoice and refund.

They have wasted much of our time in chasing them and we will certainly report them to Consumer protection and take a small claim case against them to recover our sums.

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Richard 20th December, 2018 @ 16:11

I'm happy to get the property onto Rightmove for £99 and handle the prospective buyers myself. Is there any advice on assessing a "good" buyer e.g. can I ask for evidence of adequate funding sources, evidence of existing property on the market, references?

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B Mustapha 22nd December, 2018 @ 19:43
1 out of 5 rating 1 out of 5 rating 2 out of 5 rating 3 out of 5 rating 4 out of 5 rating

I am very dissatisfied and disappointed with this agency. They are very unprofessional and dishonest in their nature. The seller had accepted an offer on a property to which the agency had agreed to take the property off the market and not accept any more views or offers. After we had paid the solicitors fee as well as survey costs, the account Manager if doorsteps.co.uk Meera Patel contacted me to say that the seller has a higher offer and if we can up the price or the seller will take the highest offer made. Clearly they had decided to play the game if upping the price. Stay clear of DoorSteps as this agency clearly does not understand the values and ethics of business. Money talks for them and any accepted offers would be at face value, whilst in the background it would seem that they would break the promises with the seller and still be willing to deal secretly with with others to make an extra little bit more on the side if possible.

PLEASE PLEASE PLEASE STAY CLEAR OF THIS AGENCY.

It’s a pity, I was willing to purchase several other apartments from them....

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The Landlord 23rd December, 2018 @ 11:52

@B Mustapha
Clearly that's not the agency's fault, but more so the fact the seller continued to accept offers. And who can blame the sellers for accepting a higher offer?

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Annalisa Dunham 31st December, 2018 @ 13:56
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Unfortunately I have had nothing but bad service from Doorsteps. We are selling a property with them and had two viewings arranged.

The people who arranged these viewings both cancelled about an hour before they were due to arrive. All I got was a text from Doorsteps to say viewing cancelled. I phoned them to ask if they knew why the viewings had been cancelled and if the viewers would be rescehduling. They hadn’t bothered to get this information which I would have thought was part of their job. I asked if they could get this information and try and reschedule the viewings if relevant. They never phoned me back despite me phoning them for this information a second time. These viewings never got rearranged.
A further viewing took place but I never received any feedback which again is their job and would help us to know if there is anything we need to do to help us sell the property. I asked for them to get feedback and they promised they would and that they’d phone back - but I received nothing, again despite me phoning them several times for this information.

Another two viewings were then arranged and I received a text for both. Except one of these viewings was for a time three hours previous to when I received the text! So I phoned Doorsteps as I was worried I had missed the viewing. I couldn’t get through despite it saying that it was a 30 seconds wait. I phoned twice and was on hold for over 15 minutes each time only to then be cut off. I then phoned again and chose the call back option but didn’t get a call back. I phoned yet again and eventually got through after another 15minute hold (all the whole being told it was a 30second wait). I asked why I had a viewing request for a time that had already gone and was told their system had a flaw where viewers can go online and book a time in the past - so I fed back that this probably could do with changing! I was really worried I had missed a viewing because of this. However the viewer had made the appointment at this time in error.
I then received an offer on the property of which I was notified by text. I phoned Doorsteps to try and discuss things as I wanted to negotiate with the buyer and feel this is better done over the phone than via email/ text. I was informed that there was no-one in the office who could deal with this and so they’d need to phone me back. I said I didn’t trust that they would phone back as I’d never had calls back previously when they said they’d reply, but asked if that was the case when would I get a call back? They were unable to say what time they’d phone me back so I told them not to bother. What kind of estate agent doesn’t have people in who can deal with offers being made on a property?! So disappointed with the service. Constantly having to chase for feedback and for responses to phone calls does not make the selling process very easy.

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Anisha Thakrar 21st January, 2019 @ 19:44
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Innovating, young and fresh ideas. It’s the CEO that makes it what it is. Amazing service, I will use time and time again.

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Aimy 7th April, 2019 @ 17:15
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Used doorsteps to sell my property, they are brill! Sent a lovely agent to take images (the 199 package) and do floorplan and description. They were honest and knowledgeable. I'd definitely use them again. They have a great online portal so you can follow viewings etc and they are at the end of a phone or email all the time it seems!

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Emma 8th May, 2019 @ 05:35
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I used Doorsteps and for £99, they're a no-brainer! Yes, we had a couple of hiccups where an incorrect booking was made, but the service lines are always open so it's easy to resolve any issues.

My agent successfully negotiated a sale of £166k on my flat (listed at £170k) when other local agents were telling me I'd priced too high.

I think it helps that I was selling a 'Tyneside Flat'. This build is typical in and around Newcastle and usually quickly bought up by first time buyers or investors who know what they're getting with this type of property.

I wouldn't hesitate to recommend Doorsteps - saved us +£900!

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Stewart 8th May, 2019 @ 18:59
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Woeful, the photographs online were distorted, could never get to speak to anyone about itat first, then when I sent an e mail saying I was pulling out I got a call assuring me the photographs would be amended, 6 months later they are still distorted. Paid £400 for them to show people round, after having one viewing in 6 months decided to leave them. I requested a partial refund of my £400,I tried to talk to someone about this over two days and was promised someone would call me back, the call never came. o yourself a favour and avoid them.

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Neil 15th May, 2019 @ 21:58

I called them 3 times but was put in a queue and gave up. Emailed them twice and no reply. I was interested in a house they were marketing but have given up on it. Now I see why they are so cheap, they literally do nothing

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RMMKL 21st May, 2019 @ 11:30
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Not bad so far...

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Edward 30th May, 2019 @ 11:33
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So far so good. quick to respond, great photos and good house description. Easy people to deal with. Full marks to Doorsteps.let us see how quick we get a sale.
Looking good. Ki

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Fiona Cutting 11th August, 2019 @ 06:31
1 out of 5 rating 2 out of 5 rating 1 out of 5 rating 2 out of 5 rating 3 out of 5 rating

The price of the package is great but the service has been disappointing. It took about a month from me paying the money till the agent came to take the photos. The photos are a big disappointment and in the end I have had to do some of my own which has been very time consuming and difficult using a mobile phone. Photos are what gets people to view your property so far I have had 1 viewing. Would not use again for this reason only.

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Victoria 9th September, 2019 @ 18:36
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Brilliant service. Price was by far cheapest

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Steve Brooks 11th September, 2019 @ 22:23
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Poor service, poor management

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Tracy beaver 22nd October, 2019 @ 10:12
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Great agents on the phone and my local agent knew my area too. Photography and my advert was tweaked by myself which was lovely as I felt I was very involved in the building of my advert. Available to communicate in various ways and although they do have busy spells, they are attentive.

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Hannah 30th December, 2019 @ 11:37
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My dad is an ex-agent and was actually really impressed with the advert they were able to provide.
The only negative I could think of is that every now and again you request a callback and it doesn't happen for a few days but it was usually nothing urgent and the price is so low this didn't bother me.
If you don't mind doing a bit more of things yourself then I think it's really no competition.

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Junaid 6th February, 2020 @ 23:48
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Terrible service from the start. Didn't bother chasing up potential buyers and when the house did sell two years after being marketed, they cheated me out of my money. They gave me a quote in writing and then charged me over £500 on top of the quote with no account for as to why this charge was made. Instead of refunding me this money they keep changing the story as to what this was for. Four months down the line I still have not received a refund. They are passing the buck saying the in-house conveyancing firm (which I was pressured to use) is responsible whereas the latter deems Doorsteps responsible. Absolutely shambolic.

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The Landlord 7th February, 2020 @ 09:09

@Junaid
Sorry to hear about your negative experience. Sounds very frustrating, especially when the buck is being passed!

I don't know the specifics of your case, so can't really comment. I'm guessing the quote was based on a specific service, and somewhere along the lines the demands of the service changed from their point of view *shrugs shoulders* That's the only logical explanation I can think of, although that doesn't justify what seems like an unjust situation for yourself.

As said in blog post, I'm very sceptical about using conveyancing services pushed by online estate agents, because they're generally not the best in terms of service or price. I'd only use their core services, which includes generating leads (by marketing on Rightmove & Zoopla), and their auxiliary products that require little to no customer service e.g. EPC, photos etc.

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Carol 8th February, 2020 @ 14:29

Just thought you shoud know that 99 home only offer 3 months advertising on rigtmove and zoopla. Can't comment yet on doorsteps but will let you know when they eventually get it advertisied.

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The Landlord 8th February, 2020 @ 14:45

@Carol
Thanks for the head's up. That must have been a recent change, because their standard package used to be "until sold" In any case, it's been updated!

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The Landlord 18th February, 2020 @ 17:18

Hi @Carol,

FYI, I got in touch with 99home and questioned them about the 3 months advertising term. They said that they do advertise "until sold", but the condition is subject to accurate market valuation. For example, if someone is massively overpricing their property, they have the right to remove the listing after 3 months (because it's costing them money, and the property is unlikely to sell).

Just thought I'd let you know!

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Liz Rowe 25th February, 2020 @ 22:44
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The photos were beyond dreadful. Used my own taken from a phone which were better. My house was put on the rightmove website very quickly but the company is not passing on info from potential puchasers. Got some friends and family to test it out and nothing. They are not replying to emails from me also. Despite that I am bombarded with phone calls, texts and email trying to convince me to pay up front for their conveyancing service. Not much point in this as they have no chance of selling my property and they do not give a refund on the conveyancing once they have your money, even if they do nothing at all.

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Kerry 6th April, 2020 @ 17:54
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A long detailed review but I would hate for anyone to go through what I currently am with doorsteps and to experience the horrific service I am receiving from them. I have refrained from writing any reviews however they simply do not care. I have been overly patient and kind however this seems to not work or make any difference to them.

I am a first time buyer and the property I was purchasing was up with doorsteps so once I had my offer accepted I was bombarded with calls and emails regarding their conveyancing service. I spoke with Hussain who was very keen to sell this service to me and with much convincing I decided to go ahead and use doorsteps conveyancing services. This was sold to me as an in house service which will aid in my purchase going ahead quicker and more smoothly - I soon found out it wasn’t an in house service and actually a company called PCS Legal that would be handling my case. I also had to pay an upfront cost of £1080 for this which I wasn’t keen on doing at first however hussain was extremely reassuring that this was the best option for me and advised if anything went wrong with the purchase I would receive my money back this is when hussain also asked if I wanted to purchase the buyers protection insurance which was an extra £100 however this means that I would be completely covered for all my money back if the sale didn’t go through so to cover myself I took out this insurance totalling £1180 paid to doorsteps.

The property I was purchasing had later been devalued by a significant amount and the vendor wasn’t willing to drop the price of the property therefor the purchase fell through - no fault of my own it is clear the property had been overvalued by doorsteps as I also paid for another valuation to be carried out which also came back as lower than the price the property was up for. This is when things with doorsteps took a turn for the worst. I emailed hussain and the account manager Meera to advise that the property had been down valued and I would like to get a refund for the conveyancing that I would no longer be benefiting from as I wouldn’t be purchasing the property. Hussain swiftly emailed me back to advise it would be best for me to claim the money back through the insurance instead of doorsteps as this would allow me to receive all my money back and to also still have conveyancing with doorsteps for no cost if I decided to purchase again. Hussain also advised he would find out the exact steps to take for me to get my money back which surprised me as he sold me this product I thought they would know how to get me a refund. I was then sent over a document I had never received with an email saying ‘have you seen this document with all the information’ - I had never been sent this document which was a insurance policy document for a company called Northcott Beaton which was a huge in depth document with unclear instructions on how to put in a claim however the information needed to even put in a claim was never provided to me from doorsteps either so I emailed back to say I have none of the information I need to put in a claim and why was I never sent this when I took out the insurance in the first place! Hussain then tagged founder Akshay into the email to ask if he can see my concerns and advise accordingly. He tagged somebody called Andy in the email and said he can help which again I was very shocked at he didn’t seem bothered in the slightest at my concerns and didn’t even acknowledge them. I emailed Andy who I believe was part of the insurance group but never got a response to which I later found out he didn’t work for the company anymore!!! Another person called Keiron emailed me to say he was going to look into this for me to which I was very grateful for. Shockingly I then got an email back from Keiron to say that the insurance didn’t cover me for anything!!! This was on 20th March and I began to chase doorsteps. I then called doorsteps and spoke with Akshay on 20th March who advised me I will get my money back and he will speak to the insurance team and again was very reassuring. I then had to email on 25th March to chase the status of this to which Akshay replied that he will chase the insurance team again. I then emailed on April 2nd for an update with no response. I then called doorsteps twice on April 3rd to speak with Akshay however no luck I got 2 of his employees who said all they can do is email him to get back to me which he never. Baring in my mind I left 3.5 hours between each call to doorsteps. I then got an email on the 3rd April off Hussain who said he will speak with Akshay to get in contact with me and that he completely understood my frustrations. I was then replied to on April 5th by Akshay stating that he believes doorsteps have also been misold the cover from the insurance team and that I will never receive a full refund as it is based on pro rata depending on work that has already been done baring in mind no work was done I was only ever sent the initial paperwork from PCS Legal which I also have proof of from their online portal. I then responded to this email expressing how I have been sold something wrongly and that staff have given me wrong information all which is documented and that I wish a call to me take place to process my refund ASAP and still have had no response and my emails and calls are never responded too. I have refrained from writing this review and have given doorsteps benefit of the doubt and been extremely patient especially given the current covid-19 pandemic however it simply isn’t good enough. They do not care about their customers and only interested In taking your money and not giving it back when legally they have to especially as I have been missold a product by them!!

I now feel left with no other choice than to voice my opinions and pray nobody ends up in the situation I am in. This has caused me severe anxiety and upset not that doorsteps care about the wellbeing of their customers or the stress they induce on them. As doorsteps and Akshay continue to ignore me and not give me my money back I now will need to seek professional advice and have to go down a legal route to obtain my well entitled money back.

BOTTOM LINE - DO NOT USE - especially for conveyancing!!! They care not one bit about their customers. Your concerns will never be acknowledged and they will never do right by there customers. It is simply inhumane the way I am being treated. My money is being withheld from me and I am constantly brushed off and given wrong information by all their staff! Do not make the same mistake I did by being so trusting!!!

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Jolanta 17th June, 2020 @ 15:26
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I feel I was cheated
I feel I was cheated. I paid Doorsteps upfront 750 pounds for the conveyancing. They passed my details to their partners, at the end of the sell the conveyancers
issued an invoice of about 800 pound ( this is an estimate, just to explain the scheme). Doorsteps paid them a bit above 300 and the rest was taken from me by their conveyancers as unpaid balance. In short- Doorsteps took from me more than 400 pounds just for passing my details to their partners. I contacted them several times but they didn't return me anything.

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The Landlord 17th June, 2020 @ 16:05

@Jolanta
Sorry to hear that.

Sadly, I'm not surprised. I do discuss staying away from conveyancing services recommended by online estate agents in this blog post, because they're usually over-priced and the service is often poor.

Earning commission from conveyancing firms is how many of the cheaper online agents make their money, because they make very little money (if any at all) from their Rightmove marketing services, so that usually means you'll be paying above the odds.

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Liz Rowe 17th July, 2020 @ 20:28
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Shockingly bad, photos out of focus and washed out. Company made no attempt to pass on enquiries from potential purchasers or to respond to them themselves. Bombarded me with phone calls and emails trying to pressurise me to pay up front for more services I did not want or need. I posted a review on trust pilot which they had removed within minutes and replaced with numerous positive reviews apparently written by their own staff. Definitely one to avoid.

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Lisa Martinez 28th July, 2020 @ 15:43
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Avoid like the plague! Very distressed after Doorsteps pressured me into buying their conveyancing package by PCS Legal; The company is appalling and Doorsteps have not chased/supported me at all; PCS Legal never reply to queries/update you, and they're rude should you dare demand the service you paid for; five months down the line we're still waiting for a straightforward transaction with no chain either end to progress. They have clearly furloughed all their staff without considering their workload and existing clients.

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sue warren 2nd October, 2020 @ 14:19

Only had 1 viewer with doorsteps since going on the market in july 2020 . I am in a sought after area and my home is immaculate. Doorsteps valued my home at 265000. I reduced it to 230000 after a while when there was no interest. Since then I have had 1 viewer who drove here from the other side of the country to see such a cheap house. Houses sell very fast here so I think its not the price so must be the service.I am the owner , not the tenant but the system doesn't give me that option.

I am leaving doorsteps.

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