Yes, I have a degree in art. And no, I don’t want to talk about it.
Are you dealing with a shitty letting agent? Do you feel they have provided you with a poor service? Strangling the greaseballs may seem like the most tempting option, but unfortunately, there are procedures…
Option 1: Make a complaint to the Letting Agent
You should always register your complaint with the letting agent first. Make a clear and precise report, explaining exactly what the problem is.
Most reputable letting agents will try to resolve the problem in-house. They will have a set procedure in place which should be handled by senior management.
Option 2: Complain to a redness scheme
If you feel your complaint hasn’t been dealt with appropriately by your letting agent, you can take your complaint to a redness scheme they are a member of.
From 1 October 2014, all letting agents have been required to be a member of one of three government-approved letting agency redress schemes! If an agent ISN’T a member of at least one, they are NOT complying with the law and could face persecution (contact your local council for further information).
For more information, go to the Letting Agents Approved Redress Schemes page.
Option 3: Complain to the Office of Fair Trading (OFT) or Trading Standards (TS)
If the letting agent isn’t a member of a governing body, then you can register a complaint with the Office of Fair Trading (OFT) or Trading Standards (TS). They have the authority to close down an agency if they are found to be unfit to carry out estate agency work under the Estate Agents Act 1979 (EAA) regulations.
Option 4: Speak to Citizens Advice
For free legal advice and to find out where you stand, you can talk to your local Citizens Advice Bureau and they should be able to advice you on the best course of action to take.
Anyone complained about a letting agent before?
Out of curiosity, has anyone successfully or unsuccessfully made a complaint about a letting agent? If so, what approach did you take and what happened?