15 Reasons Why Estate Agents Are Idiots

Jesus, you're an idiot

I remember recently reading a national survey, which listed estate agents as one of the most hated people amongst society, sitting comfortably below ticket inspectors. Of course, I can’t clarify how reliable the source was, but it sounded about right.

Estate agents notoriously receive a bad wrap (rightly or wrongly so) for being snake-oil parasites that would stab their nan’s for a fiver. I’m not saying I agree, but it’s easy to understand why that’s the general consensus amongst the public after digesting and personally witnessing some of the mindless pranks they’ve pulled in the past.

Below, I’ve compiled a list of reasons why your local estate agent is most likely an idiot. The list is not fictional, every example is based on reality. Now, pay attention…

1] No qualifications required

There’s no real science or mystical theory to why the majority of Estate Agents are spineless, mentally challenged turds. In fact, it’s quite simple- you don’t need a license or go through a training programme to become an Estate Agent, so any old fool off the street without qualifications or experience can set up shop as an Estate Agent (which is often the case). That explains a lot already, doesn’t it?

In fact, I’m convinced the only prerequisite an Estate Agent is required to have is the means to access a polyester suit and a can of Lynx.

2] Consumer protection

Estate Agents are protected from their own stupidity, because as mentioned, there is currently no mandatory regulation.

It’s extremely difficult to claim anything against Estate Agents, unless they do something blatantly illegal. It’s amazing how British consumers have more rights when buying a tin of baked beans than bricks and mortar.

3] The Wanker Mobile

Need I say more?

Estate Agents Drive Shitty Minis

This is taken from the 5 Reasons You Don’t Need To Bitch-Slap An Estate Agent blog post.

4] “This property is extremely popular”

Needless to say, Estate agents aren’t short of a trick or two. One of their favourite being, arranging two viewings to “accidentally” coincide, so the property appears to be in demand. Alternatively, the agent may often get someone from the office to ring while taking a viewing and pretend that someone has just put an offer in.

Buyer beware, idiot with a semi-functioning brain in operation.

5] That house is perfect for you, sir!

Ever seen an estate agent discourage you from a buy simply because it’s not suitable? Me neither. They’ll lie through their teeth in order to encourage a sale, even if they’re trying to flog a pile of shit.

Example:

Hey Mr Estate Agent, is that barn an appropriate living environment for my wife and my newly born child?

Well, let me see; according to my calculations, I get 1.5% of the sale price. So if I worked this out correctly- then YES, it’s a perfect living environment for you and your family

Stupid Landlord Comic

6] The Estate Agents perfect deal

Estate Agents don’t try and get you the best deals; they try and get themselves the best deals. It’s all about the commission. Regardless of whether you’re a buyer or seller, they have tactical methods of trying to exploit anyone at either end of the chain.

If you’re a buyer, the Estate Agent may try and make you pay as much as possible for a property, so their commission is maximized. If you’re a seller, an Estate Agent may try to under value your property, and then quickly buy the property via a “friend” Sounds far-fetched, right? Happens all the damn time.

7] Different planet

They each live on a different planet, and naturally, they rule all.

Typical Estate Agent Comic

8] Time-wasters

Estate Agents love taking it upon themselves to show prospective buyers properties that are completely out of scope from their initial requirements. Why do they do that? It’s usually when they don’t have enough properties in their books that match the brief, so instead of fessing up and saying, “Sorry, we don’t have any properties that match your criteria”, they take their prospects on a bullshit wild goose chase.

Here’s an all-time classic clip from Gavin and Stacy of a stereotypical Estate Agent that’s a total time-waster. It’s funny because it’s true.

9] Estate Agents run their own shop…from their suit jackets

Estate Agents will try and sell you ANYTHING, not just property. I wouldn’t be surprised if an Estate Agent pulled out stainless steel cutlery out of his/her polyester suit in the middle of a viewing, “Madam, this fine set of cutlery would go lovely with this house. I can make you a deal if you buy both today”

Beware of Estate Agents that come baring mortgage deals and home insurance offers. They can also make commission from those extras. They generally don’t offer the best rates, but regularly imply that they do.

10] They hate their own kind

‘Black on Black’ crime was actually inspired by ‘Estate Agent on Estate Agent’ crime.

What chance do we as consumers have if they hate their own kind? I’m not just talking about feuds between rival companies; I’m also talking about in-house war. They backstab each other by taking each others leads. Other peoples’ misery is generally their gain.

11] Flyboarding

Do you often seen those hideous “for sale” and “for let” signs everywhere and think, “How can there be so many houses for sale/for let?”? The reality is, half of them aren’t available, and that’s what is known as “flyboarding”

Estate agents leave those hideous, out-dated signs up as a means of cheap advertising. “Cheap” being the operative word.

False advertising.

12] Turbulent Work Ethic

If the property market is ‘hot’ and there is plenty of demand, Estate Agents are generally performing at their worst. Their level of communication will be at an all time low and they’ll be working by their own schedule.

However, if the market is dead, you may get the best out of them. They’ll probably pop round and drop off some sugar; build some common ground and try to ‘relate’ to you and your problems. It’s pitiful.

13] Mr Know-it-all

When an Estate Agent doesn’t know an answer to your question, don’t expect a confession, nor should you expect a respectable response like, “I’m not entirely sure, but I will find out for you and get back to you”. Strap on your seatbelt and expect a train of verbal bullshit. In most cases, an Estate Agent won’t comprehensively know the in’s and out’s of all the areas they deal in.

Example:

Hey, Mr Estate Agent, what are the local schools like around here?”

errr…well, they’re very good. Yeah, my daughter goes to the one around the corner. Highly recommended. Your children will be safe and well educated there”

The Estate Agent is lying. He doesn’t have a kid. He hasn’t even had sex with a human before, only with bags of money.

Estate Agents Talk Bullshit

This is taken from the 5 Reasons You Don’t Need To Bitch-Slap An Estate Agent blog post.

14] Product of their own environment

When I watch the news and see 3 year old children in war torn countries strapped with semi automatic rifles, I don’t blame the children. They’re just a product of their environment. Similarly, estate agents are mostly just products of their smuggy, self-obsessed and conniving environments.

I don’t really have a point here. I’m just saying, the entire environment is jacked up, so everyone that enters gets contaminated by it.

15] Chinese Whispers

You have to remember, the estate agent is the “middle-man” The problem with having a middle man, especially one that’s dressed as a clown, is that information often falls out of their head, meaning information doesn’t always seamlessly relay as it should. Strange that, innit?

It’s not uncommon for a lot of the lower-end offers to never get delivered to the vendor if the estate agents feels he can make more money from the deal.


Please note, I don’t actually think every Estate Agent out there is dodgy; I just think the majority have committed at least one of the sins above. I have no doubt in my mind that there are a few good men standing.

355 Comments- join the conversation...

Showing 305 - 355 comments (out of 355)
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Candice D. Ashtal 14th November, 2013 @ 11:20

Just A thought...

If you had to complete 4 rental applications, would you need to be paid for 1 or 4?

The agent must pay for all 4 contracts to be drawn up, he must then meet with all 4 applicants and set time aside for 4 different appointments.

How about next time you go to the doctor, take a friend along... and ask the doctor to see 2 of you for the price of one...

Heartman99, I am a qualified real estate trainer and Coach. I have also studied property Arbitration in South Africa, where I live. I am a qualified principal estate agent and own 6 franchises. I am currently doing a degree in social science and the classic comments/responses made by buyers and sellers to help estate agents in their training. You are a classic text book case.

I've been having some fun with you... the point is the industry across the world is going to take years to regulate properly. It will be take some time before the public change their perceptions of us and feel the real changes that are being made daily.

Having said that, it is obvious you are angry. Judging from your responses nobody is going to do anything to change your mind. For that I am really sorry. I hope you find an ethical agent as it is not good for someone in your shoes to be negotiating rentals, you have a financial and emotional attachment to the outcome. When things get nasty you don't want to be fighting with tenants. Take Care

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heartsman999 14th November, 2013 @ 11:31

I'm so glad you see the funny side of "fun"
whilst people good people who work hard Landlords and tenants are being ripped off by Letting agents.

For you're info.

I look upon properties here in a civilised country Not as "units" or "real estate" but Houses/property that people actually LIVE IN.

Have fun......

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Frustrated Agent 20th November, 2013 @ 15:59

Interesting article, and by interesting, I mean garbage.

It has clearly been written by someone with absolutely no knowledge of the property industry. Referring to point #2 which alludes to the lack of regulation, we have extremely strict regulations by which we must work as many others have pointed out, which legally prevent us from what you accuse of in #4. Creating fake offers is illegal, as is not reporting low offers, which you also accuse us of. The general tone of the article suggests that agents work for the benefit of the buyer. I, like many other agents feel a moral obligation to our buyers and we develop relationships with them as we spend a lot of time with them, guiding them through one of the most important and expensive purchase of their life. However, our clients are our vendors, we are employed to get them the best price we can for their house, and as such are incentivised to do so by our commission fee. The simple fact is that the more we earn for our clients, the more they pay us, which is common practice in almost every industry in the world. Like others have mentioned, properties can remain on the market for ages, some a year or more, in which time we may have done in excess of 30 viewings, spent hundreds on marketing for the property and spent time immeasurable on the phone with potential buyers trying to push the property for our clients. That's the easy part. Once an offer is accepted on a property, the fun really starts, dealing with incompetent and uninterested solicitors, surveyors, mortgage lenders, awkward vendors and purchasers. We have to daily deal with the stupidity of the general public who do not understand the process of a house sale and hold together sales that are at constant risk of collapse due to the ego's and incompetence of so many involved. As you correctly stated in section 14, you don't really have a point here.

This is an unsubstantiated diatribe, which, even without the lack of any factual basis, is horribly let down by the childish manner in which it is put forward: (3. they drive the wanker mobile) being a prime example.

It is a shame that in the past, as an unregulated industry estate agents developed a poor image, however times change and regulation is introduced. It is sad that people do not recognise how much work we do to guide people through what is a complicated and stressful process and view the complications as attempts by us to stuff everyone involved. You will have bad experiences in every industry but that is no reason to tarnish the whole lot. Remove estate agents and watch the property market collapse as we're the only ones who know what we're doing.

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heartsman999 20th November, 2013 @ 16:33

Good,the property market SHOULD collapse big time.

Then most hard working folks would be able to afford a house NOT A UNIT,or create a YIELD.

Like channel 4 dispatches done a great program a few years back on royal mail, seeing foreign postman not being able to speak a word of English sorting mail on the street.

Similar has to be done THROUGHOUT you're industry.

I can not for the life of me think why it has not been done before,exposing the lies and cheating going on.

We are obsessed with "cowboy builders"why not "cowboy estate/letting agents"?

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Ann Ward 20th November, 2013 @ 17:24

I have posted on here before this is the latest. Someone put an offer in on a house on a Friday,the house had gone on the market on the Thursday. We were away and could not get a signal on our phones until the Sunday.We dropped a note in at the house to say we were interested and would speak to the estate agent on the Monday. On the Monday we were told the owners were going on holiday for ten days and as no work would be done on the sale until they were back the estate agent said leave the viewing until they are back. We waited ten days then asked to view, the estate agent told us vendors were having visitors so we could not view for a few more days. We then put an offer in 10,000 more than the asking price.
This was not accepted as the other buyers put their amount up. We were about to put in an offer 20,000 above the asking price however were told the other buyer had put in an offer 35,000 over the asking price and that he had loads of money and would keep putting his offer up until he got the house.
We were then told the buyers had accepted the other buyers higher offer and were sticking with him. When the sale went through I looked on the land register it states the house sold for the asking price. Another pack of lies have been told to us. There are so many examples I could write a book. When we queried this sale with the estate agent he said the other buyer paid the asking price but added a cash incentive for the extra money. They said they could not put this in writing when I had sent them an email as they were not supposed to do this...

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Frustrated Agent 20th November, 2013 @ 19:25

heartsman999.

When I read your comments, I just can't get past the fact that you consistently use 'you're' instead of 'your'. However that is a side point.

If estate agents didn't exist it would be hilarious seeing anyone try to sell their house. Many properties don't sell for months or years even with the extensive marketing and use of customer database, if they didn't have that, they wouldn't have a hope in hell, noone would ever move house. Also,the vast majority of sales require our close supervision throughout the process to prevent them falling through.

I appreciate someone as narrow minded as yourself, with little actual knowledge of the property market wouldn't understand such (un)subtle nuances, but would rather jump on the 'all estate agents are bastards' bandwagon. But for everyone one of you, there are hundreds of satisfied Purchasers and vendors, who appreciate that without our help they would not have sold or bought their property.

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Dave 20th November, 2013 @ 23:14

I find your comments to be extremely ignorant and one tracked. You have obviously had a bad experience using an agent and this has set the scene for this tirade on this profession.
You are right, you dont need any qualifications to enter this industry but I have also worked as an investment banker and there wasnt any set criteria to enter some of the firms in the city also. Do we start a witch hunt on these too? Im currently an estate agent and have been highly trained including gaining an ARLA Qualification. In my experience the larger firms are more than happy to train and educate their staff, its the smaller unregulated firms you have to look out for. This is down to you and doing you research before choosing someone, if you dont choose an agent who is part if the ombudsman, arla, safe agent etc then you are asking for trouble. There are things happening currently which will be in place soon which will means all agents will have to be regulated. The wanker mobile you refer to are given to new agents in the market who dont have a car or cant afford one. People dont have to accept it and its not a condition of the job, if you have a car you are also encouraged to use it and a car allowance will be offered. True its a good source of advertising, but whats your point here?? Yes there is a lot of interest in most properties and believe it or not there are 8 people chasing every property, its up to you if you want it or not. Are you that easily convenienced to buy something or can you think for yourself. I know if i wasnt intersted in a property not amount of sales tactics would change my mind.
Im not going to indulge some of your other points as i think they are complete tosh, but timewasting i disagree with, why would anyone want to waste time showning you properties if you cant afford or if there arent relevant to what you a looking for, you must think agents have nothing better to do. If they are too busy shafting everyone including other co-workers where do they find time to do viewings which will go nowhere?
I notice you put in a disclaimer at the end "Please note, I don’t actually think every Estate Agent out there is dodgy; I just think the majority have committed at least one of the sins above. I have no doubt in my mind that there are a few good men standing".... the damage it already done and no amount of justification will repare it. Interesting you put it at the end and not the beginning!

I could go on but im bored of this topic, its all been discussed before and you dont bring anything interesting to the table. If your goal was stir the hornets nest you have been successful, but i doubt this was the case, if anything it was just the ramblings of someone who has way too much time on his hands.
I would like to put you in my office and you would see how hard everyone works in order to sell or rent that property, but someone like you would only try and find fault in it.

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Gary 21st November, 2013 @ 00:05

Still find the variety of comments coming through interesting and despite all the bad experiences, regulation has still not happened.

Today, whilst surveying a property, the vendor tells me they are looking to view other properties and the estate agent is saying unless they have their mortgage sorted through them, they can't view. She said, she is not alone and a friend is also having the same problem. The funny part is, she has a very high profile position at Canary Wharf working for the Financial Services Authority in the regulaiton department. Even knowing that, the estate agent won't back down and just book the viewing, because she already has a mortgage arranged. Go figure.

Another recent case that my client has sent to trading standards. We have surveyed a flat and calculated the internal floor area at 10 sq mt less than the estate agent. We were told by the unqualified floor plan designer and the estate agent that it is correct and the Chartered Surveyor is wrong. The surveyor revisited the property with an interior designer and concluded where the floor planner had made the mistakes and informed the estate agent. The client has since lowered his offer based on the correct floor area (at £23,000 per square metre in Knightsbridge its quite important) and the seller has refused to budge and put the flat back on the market. Bizarrely it has gone back on the market with an even larger quoted internal floor area.

Could give you hundreds of examples, but who needs regulation? Just buy from an estate agent that is under the RICS umbrella or at least with a satisfactory redress scheme such as the National Association of Estate Agents. And complain loudly when you have a problem, trading standards can help. And if you can't get a viewing, pop a note through the door and explain what's happened maybe. But always report the naughty ones, so the good ones can flourish.

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heartsman999 21st November, 2013 @ 08:31

Just read this "guide to being a letting agent.

http://lettingagencies.tumblr.com/

Scroll down to the point about referencing where it costs just £25 for a check.

Nice big earner there then by putting these checks out to the public at £250 plus.

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scott stevens 26th November, 2013 @ 07:53

If you think you have scum agents in the UK you should try New Zealand. We had to regulate ours by act of parliament because they were selling leaky homes. Look at ours.. http://m.youtube.com/watch?v=KWXrdS8AwN8

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James 5th December, 2013 @ 13:51

I think this is a very ignorant view of estate agents. Granted the occassional one or two are dodgy but I feel that the majority try their best to get people into their ideal home.

At the end of the day, if you don't want to buy through an estate agent then you can always do all the work yourself?

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Will 11th December, 2013 @ 10:24

A very unfair article. I agree that there are a lot of 'old school' estate agents who pull the wool over peoples eyes, feeding people with bullshit or telling people what they want to hear to earn a buck and who generally provide a shit service. However I believe almost every industry have companies who are guilty of this. Builders, retail even doctors. I dont see why ALL agents should get it in the neck just because it seems someone has had a few bad experiences. The trick is to be careful which companies you use. There is a website called alltheagents.com where people can write reviews good or bad, enabling the public to make acurate decisions on who to use and who to trust. Not all agents are wankers. Im not a wanker. I just want to provide a slick, honest and professional serivce to every tenant, landlord, buyer and seller we meet. There is a lot of honour and satisfaction in finding a family their dream home and most DECENT agents will share this opinion. Sometimes people can be unhappy if they have missed out on purchasing their dream home which can lead to them blaming the agent. The house can only sell to one person. Or take the bloke who stood outside the agent protesting that they kept his deposit for 3 months. How do we not know that the agent was only acting the the best interests of his landlord, holding back the tenants money because that tenant left his property in a poor state of condition???? People will say anything if they are not getting what they want, not just dodgy agents.

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Davey ducks 25th December, 2013 @ 20:16

Hopefully in the new year online agents will be banded

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Sam 27th December, 2013 @ 20:47

What a load of youknowwhat.com.

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Chris Somerset 10th January, 2014 @ 16:43

Love the fact all the Agents went quiet when he pointed out:

"Just read this "guide to being a letting agent.

http://lettingagencies.tumblr.com/

Scroll down to the point about referencing where it costs just £25 for a check.

Nice big earner there then by putting these checks out to the public at £250 plus."

Palmer Snell tried to charge me £350 refence fees, which i obviously refused, it magically went down by ONE HUNDRED POUNDS about 5 days later when they called me. You're all just money chasing scumbags, you're no different to car salesmen in the dishonest tricks and ways you make money.

£350 to print a template out and do a £25 reference check?

My tenancy agreement for this current property even had "CLIENT" still written in it where they'd forgot to type my name in. You've really earnt your £150 there guys!

The day you all go out of business and theres just one central hub all property letting/buying is done through the better.

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John 10th January, 2014 @ 17:59

Chris, I think you have estate agents confused with charities. Like all businesses they operate to make a profit.

Do you honestly think those £110 pair of jeans from Diesel costs £110 to make?...No, they cost £1 to make in the Philippines.

Did that meal in the restaurant for £120 actually use £120 worth of ingredients?....No, it didn't. SO, what makes you think agents fee's would be any different?

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heartsman999 10th January, 2014 @ 18:49

Chris-Well said that man.
Read my earlier post,i pointed out about these 'fees'in ealier post.
As you said rightly heaven forbid there is a HUB to legit these schiesters the problem is who will oversee the HUB?

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dave a 11th January, 2014 @ 00:09

Get a life you boring t***s you most having such a boring job to criticise someone's profession like this, don't comment on something that you don't understand !!

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proud south african 14th January, 2014 @ 03:36

Im amazed that this argument became so personal, i wasnt aware that the richest country in Africa is not civilized..????

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Letting agent = NO 15th January, 2014 @ 08:20

Our letting agent constantly was reminded the tenant had not paid their rent, " oh yeh, we will look I to it." They replied every month.

After we kicked out the tenant, the house was trashed. Amongst all the junk left were bags of papers of stolen credit card etc.

Also was a letter from HIS PREVIOUS RENTAL HOME" who were suing him for trashing their house as well. So much for all the money we paid for them to check his references!

This was not a "cheap" agent, they rhyme with booftops! In cheshire !

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Thinkyourselflucky 15th January, 2014 @ 08:45

As a balancing argument...

If you think estate agents in the uk are bad, go live in Canada.
It's a huge pyramid scheme, and you get dinged for 7% on the first 100k then 3.5% for every 100k past that.
In a small town we lived in 8000 people, there were 400 "agents" . They would sell their souls to the devil if they could ding you for more cash.

On top of that, they tried to get a "Buyers Realestate Agreement" signed by any prospective buyer.
This means you as the buyer, go looking for a house, the decide NOT to buy anything, then they take you to court to get you to pay THEIR COMMISSION on the house you didn't buy!

Don't believe me, google it....

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property wizzard 15th January, 2014 @ 10:17

I am amazed this is still rolling on with such abusive exchanges, it is a fact that some people will always prefer to use an agency, it is also a fact that there is always good and bad in any industry, agree big companies quite often have high pressure tactics that lead to abuse, so don't use them then, use an agent who has qualified ARLA staff, a licensed NAEA agent if you honestly think there is no such thing as an honest agent you need to get out more often, revolution or not it does nothing for your opinion when it is expressed with bad language !!!! it just make you look like a bleating moron, UP THE REVOLUTION, mine is to make sure anyone who deals with my company is more that happy with the value and content of the service we provide...

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Candice D. Ashtal 15th January, 2014 @ 10:26

In South Africa Agents charge 8% plus VAT across the board. This is because Buyers are liars and sellers are worse. What people don't understand is of all the agents registered to sell property, many are house wives/home executives who have the title of Estate Agents, pay there subscriptions and really only work when they need to or feel like it, it is usually these "temp" agents that give the industry a bad name. On the other hand there are highly skilled agents who do a great job and give a good service.

Estate Agents simply bring willing buyer and seller together, they do not live in the homes the seller put on the market, therefore if seller do not disclose to the agent that the home has defects the agent simply will not know this. Having said that when a purchaser buys this home, he/she will inevitably blame the estate agent for not disclosing the defects.

On the other hand purchasers lie about their income, about bond applications and when it comes to putting their money where their mouth is they develop "buyers remorse" and look for all kinds of excuses to get out of the deal.

There is a set international dialog for the things buyers and sellers say...Social Science if you will? Estate agents have heard it all before, and judging from looking at this blog, the same things keep being said, which proves this.

Basically one should check out the agent before working with him her, develop a trusting relationship. Ask someone to refer you to an agent they had good dealings with. I have been in the industry for 13 years and work on a referral basis, in other words my clients refer me and that is how I get my business. I must however state that there are agents I refuse to work with for their unethical conduct, when it comes to "Shared Deals."

For those who don't know, a "shared deal" is when one agent has a mandate on a property and another agent has a buyer...the agents work together to make the deal happen and split the commission.

Remember the estate agent is not a builder, plumber or electrician he cannot possibly know what defects a property has if the seller does not disclose them. Purchaser should take some responsibility and have property inspections done by qualified inspection companies before buying, seller could also do this to protect themselves.

What the public don't get is that most agents only sell one or two properties a month, their time and most of the commission is spent on, advertising, fuel, phones, offices and screening buyers and sellers as well as working with banks and the legal system in order to get properties onto the new buyers names.

So estate agents may look like they earn a fortune, however it all goes back into the market and to the seller and purchaser in expenses. Money makes the world go round, if everyone paid well this blog would not exist.

So buyers and sellers you need to step up and be accountable for your actions... if you want to pay peanuts, you will get monkeys...

It is this simple if you want an agent to sell your 4 bedroom home pay him to do so, because if you cut his commission by half he is entitled to only advertise half your home, how would you like it if he advertised it as a 2 bedroom home instead of 4?

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Gray 20th January, 2014 @ 11:15

@heartsman999 No wonder estate agents lied to you and act the way they do towards you.

You sound like a nightmare to work with! I'd try to get as much money as I possibly can if I had to put up with your crap.

Can I also point out that to be a landlord you don't need any real qualifications? And most landlords I come across are 'wide boys' trying to pull dodgy deals etc.

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carol frayne 21st January, 2014 @ 18:17

Everything the writer wrote is true in my own experience even with a top agent charging a good deal for his services. They encourage people to buy out of their price range which they cannot manage really creating all sorts of issues with mortgages and then come back to the seller and ask for price reductions on everything they laid their eyes on. They don't tell you the truth about the buyer's intentions really to move in 12 months time instead of three and keep you waiting on and on for a date to move in even when there is no chain. They don't communicate often and leave you chasing them up on details. They fail to communicate with the solicitor dealing with the sale. They lie about what is being left in the house and where boundaries are not only verbally but in their brochures. It is time the situation changed in the UK and stop us paying for bad service from estate agents and solicitors who only seem to want to delay the process as well of course as all the paperwork now which must accompany the sale and which inflicts its own endless questioning on everything and anything to do with the house which is clearly on the Land Registry. My own purchaser spent hours and hours in our house detailing everything in fine print before then setting out with their endless questions about every little thing to do with the house through their solicitor under the guise it is their right to do so never mind the fact that all of this costs more and more money using the solicitor and more and more time delays. I'm sorry for the good agents and solicitors out there but they are few and far between in my own opinion. Please don't write on this site to tell me off about my opinion as I am stating it as it has happened to us. Weeks and weeks of procrastination from buyer and their solicitor and endless time spent dealing with a straight forward sale.

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carol frayne 21st January, 2014 @ 18:24

I am also a landlord and the crap we have to put up with from agents and the tenants is absolutely mind blowing. The managing agent thinks its their sole responsibility to act only on behalf of the tenant and when you need their help because a tenant isn't paying rent, is abusing the house, neighbors, etc., etc. then they say "oh you will have to go to small claims court" about that matter. Or if the rent is later and getting later they say "oh have a heart it has been Christmas time and they had to buy their kids toys and they forgot the rent". Well maybe someone needs to help us landlords out because when we are called because something has gone wrong in the house and they need assistance we get to it in a day or two to get things sorted out! Tired of the landlord always being WRONG! Tenants suck most of the time.

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Realtor 3rd February, 2014 @ 04:23

Sounds like fun being a realtor in Great Britain. Any person who deals with the public in a service based industry, has to have a thick skin and a few tricks up their sleeve to cope with all the crap they are asked to put up with. Sorry to the cousins in England, but it's the same wherever you go. There are assholes every where.

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Paul Myers 5th February, 2014 @ 15:33

heartsman999

Ha Ha.

"Idiots" eh?

As i and others will not pass with our hard earned cash to you "Rodents"anymore.

I've learned "don't get mad get even"
this Doc below is what an agent will charge Approx £200 plus VAT for..

Print it off, and sign up you're own tenants.

http://www.landlords.org.uk/sites/default/files/2%20Assured%20Shorthold%20Tenancy%20Agreement.pdf

We do not charge tenants a penny to set up the tenancy nor do we charge admin costs or all the other drivel. The only charge we pass on is the tenant referencing to the tenant at cost (we provide the invoice from the ref company also for transparency) - bearing this in mind we still charge landlords less than most of our competitors.... I must point out we are a Property Management company and not a Letting agent though. We have only been established 2 years though so maybe don't suffer from the same old habits as the well established companies...A 100% owner run company..

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Anna 11th February, 2014 @ 16:31

This is brilliant! I could not agree more. They're absolutely disgusting. I have just been told by an agent today that they require my current address and postcode before they can allow my to view a property of theirs. Why?! They also charge £390 for 'tenancy fees' aka, dribbling on a piece of paper and printing it off and that's excluding VAT of course - not that you're allowed to do that in this country! Can not wait to just buy and get out of renting hell in London.

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Anon 15th February, 2014 @ 13:01

Whilst there may be 'a few good men/women' out there in the industry, from my experience, especially in today's UK property market and specifically in London where there is not enough property, Estate Agents are scum.

As an unregulated industry you are inevitably going to get people who have no morals, wide boys who fancy themselves as a bit of a salesman and will do anything to make a bit of additional income.

Some of the comments above from Agents calling people 'Prick' and 'Asshole' just goes to show the lack of decorum these people have and the best line I have seen "buyers are liars and sellers are worse" which has been quoted more than once, as if it is some kind of inside industry slogan!

Do you really think this of your clients and if so, are you really surprised people think you guys are the scum of the earth. This attitude of a lack of respect for the people who pay you tend to add weight to the thought that you do not give a monkeys about the people you are acting for and are only out for your own gains which breeds the lies and deceit you guys are well known for.

The latest one I have seen is the worst but no doubt the latest 'trend' these cowboys are following to line their pockets further:

Property for sale. Person A makes an offer and is outbid by person B. Person B has offer accepted yet no less than 2 weeks later Agent calls up person A asking them if they are still interested as person B is dragging their heels and haven't had a valuation booked in yet (which is perfectly feasible, it has only been 2 weeks).

Agent asked what the maximum person A will pay for the property to which person A said £360k. Agent said he would go to the vendor (the person the Agent is meant to be working for and getting the best deal for) and say person A has offered £356k and will persuade the vendor to accept this offer (which is less than the offer person B currently has agreed) on the principle that person A pays the Agent £4k himself.

In other words the Agent is bribing person A and is going to defraud the vendor for the benefit of £4k in his own pocket!

This is the second time I have heard of this working quite close to the property market myself in the last few weeks so is obviously happening more often now.

This is just the latest example I have seen of Agents acting in this manner and probably not the last.

They should be regulated so these practices cannot happen. As that C4 documentary showed at the end of last year, this happens very frequently!

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property wizzard 17th February, 2014 @ 08:51

Oh dear Anna, Has it ever crossed your mind that as a security measure your contact details are required, would you like an agent to bring someone into your home when they have no contact details, would you be happy with a viewer with a mobile as ID, I think you should all just accept that there are some bad agents that are not regulated in any shape or form, and avoid them, not a member of ARLA ore NAEA then walk on, if no one used them no one would instruct them, now that would be a worthy cause to put your efforts behind... not this continuing bla di bla woe is me..Although it does keep heartsman's banner advertisers happy !!!

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heartsman999 17th February, 2014 @ 10:00

Good to see the banner i put up is doing some good and taking away money from 'the scum'unregulated letting agents.

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property wizzard 17th February, 2014 @ 10:37

I cant understand why the government didn't bring in regulating all agents when they spent so much money on the home information pack nonsense, I actually spoke with Grant Shapp when he was housing minister on the day the HIP was abolished, and asked him why not, you would not believe how disinterested in the subject he was.... so in the meantime self regulation is the only alternative, and name and shame where there is actual proof of foul play.

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property wizzard 17th February, 2014 @ 10:47

One thing that is lacking from the comments are names, if people are really aware of bribing events,scum bag events, over charging events, why so vague about who these people are ? or are people just having a go for the sake of it ?

Maybe you should have a sub division for this web site for Bankers, they have screwed us over, fixed lending rates, lost billions, caused a recession,over charged, mis-sold PPI caused companies to pop up cold calling everyone claiming you are owed money when you don't even have PPI..... I could go on but I think you get my drift :-)

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Mark 19th February, 2014 @ 21:09

I am an estate agent! Hold your fire....

I know everything that is in the article does happen. I work for a large corporate company, and I can say, hand on heart, our office does everything by the book, simply because our in-house compliance requires us to. I will admit, no matter how busy we are, I will probably forget to call someone back and I will always hold my hands up when it happens.

I don't think the huge problem is that estate agents make the odd mistake, it's the fact that they go in, and over-promise the absolute world, but then under deliver so badly.

We will always admit from the start that our fees are pretty high, but we advertise better than anyone (which we do). We will, and this may get a laugh, but we genuinely do put EVERY offer forward, no matter how low, or if they are using our mortgage services or not, because that is their right.

We always offer mortgage services, because our rates available are so competitive, so we will always offer advice, because we are a business too.

The biggest thing, is our fees are fixed, so yes, our job is to work for the vendor to get as much as possible, but we don't get any more commission for this, so our job is to keep everyone happy.

I've worked for the backstreet agents, and it's messy, underhand. The big agents tend to have to stick to the rules a lot more!

Just my two cents.

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Mike 1st March, 2014 @ 21:24

I too am an estate agent,

Clearly you've had a previous hideous experience with an agent as your general opinion is very one sided.

I agree with the above from Mark; where I work we are open and honest if we don't know something we will admit and agree to find out.

Again agreeing with Mark 90 percent of all our fees are fixed so price achieved makes no difference to us therefor we wouldn't take buyers on a ride nor personally would I suggest an unsuitable property to prospective buyers as this is a totally inefficient use of our time, with the market picking up in the last 12 months we are very busy so efficiency is key.

I hope perhaps, that you exaggerated this post as more of a joke. If not I can only hope you will stop tarnishing all estate agents with the same brush, we are all individuals.

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Offended 3rd March, 2014 @ 09:53

Your 'article' is extremely offensive. devoid of all reality and the work of one who clearly is a nasty, unpleasant, and pathetic little boy.
My daughter works extremely long hours in an estate agency and has the best online feedback from happy customers that anyone could even dream of.
If you must write such offensive garbage in future, boy, keep it to yourself!

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Chris 13th March, 2014 @ 02:57

You insult real estate agents but you don't understand how many customers it has taken the agent to get to that point. When you have idiot customers who come to a home and don't want to buy because one of the finishes isn't the same style that they would have wanted, you start to become a bit jaded. Then you have buyers who come in knowing they have no interest in buying but pretend they do. You put so much responsibility on the agent but the buyer should have enough sense to figure out what is just hype and what is reality.

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Lincs landlord 18th March, 2014 @ 08:20

I have read this article and comments and would just like to point out that not all agents are bad! I am not an agent, I have been a landlord for 10 years, with a growing portfolio. I have used a variety of estate agents, some bad but most good and the latest was excellent. He showed me suitable properties as soon as they came on the market and whenI put in a cheeky offer he did everything he could to get the deal done. He was honest in his dealings with myself and the vendor and we were all happy with the end result. He then followed through by contacting solicitors to ensure all went like clockwork. I know he wanted his commission but he earned his money and will get my business for the next house. I use letting agents for the more distant properties and one is terrible, one reasonable. The others I manage personally, having used an agent vetting service for a couple and taking a couple on trust (sitting tenants that have a consistent payment record and show they care about the property). Not all tenants are bad and If you offer a comfortable home and carry out all maintenance in good time I have found they treat it as their own and stay for years. I improve the properties over time and have been lucky to date with the average tenancy being five years and no real problems. So any prospective new landlords reading this blog please take heart - it is not all bad and we are not all negative people who have had bad experiences!

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George Dodgeson. 1st April, 2014 @ 20:30

Some amusing, if tragic tales above. However --
Along with many other businesses, estate agency is already going "on-line". Current thinking seems to be that by 2020 some 70% of UK house sales will be on-line, with a selling fee of about one third of the current fees, and with no possibility of scamming as the buyer meets the vendor directly, face-to-face. I've seen in Halifax, West Yorkshire, scamming going on in direct contravention of the 1979 Estate Agent Act, and no-one seems to do anything about it. And guess what? I've had to abandon the idea of buying in Halifax at all, even though I have cash to buy up to the stamp duty threshold. I shall be spending my hard-earned in Leeds where there seems to be a bit more common-sense. No wonder Zoopla says it takes over a year on average to sell a house in Halifax! I could easily tell you lots more, but these blogs have to kept short.

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Mike 1st April, 2014 @ 21:16

Selling houses online themselves.... it's not going to happen George. They may be able to get someone to put an offer in, but they just won't get it to complete.

70% of sales online...are you serious? Who will regulate the sale??? Yes, there are some dodgy agents, but do you think buyers won't try and scam someone for a £500,000 house sale somewhere along the line?

If someone thinks they can get away with doing something dodgy, believe me they will. You think they'll see old Mrs Smyth selling her house and say, Oh she's a lovely lady, we won't do her over for a few quid. At least MOST agents will protect the vendor AND they buyer.

Stop talking out your arse George man. If even 30% of house sales are done online by 2020, I'll remove 3 ribs and suck my own penis.

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Barry 8th April, 2014 @ 17:33

Seems everyone has a point. I have been a landlord and did not get any grief from tenants, only lies that could have caused serious financial upset (I am talking provable lies here)from the estate agent, plus avoidance of issues which should have been resolved by them. More recently my wife and I have been looking to buy a property with a sizable cash budget. In the view of the estate agents we are dealing, with our budget seems to have shrunk from £250,000 to, yes, you guessed, £250,000 and the properties they show us are either rubbish (as judged by any sane person) or are way over budget. Are the estate agents talking up the market? Are they helping blow up the bubble which is going to burst all over us sometime soon?

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Your Customer 14th May, 2014 @ 23:50

Estate agents are dishonest vultures. Crazy Clowns with arrogance. I hope I can operate on an agent.

Estate agent : What is wrong with me doc.
Me : Need to operate on your kidney.

After surgery, Oops I operated on your left one. Lets fix the right one.

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zahurulislam 1st June, 2014 @ 08:51

Similarly, estate agents are mostly just products of their smuggy, self-obsessed and conniving environments.

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George Dodgeson. 1st June, 2014 @ 09:49

"Zarhurulislam" has a point here; Halifax and Leeds are only around 15mile from each other, but what a difference regarding competence of estate agents! I've bought and sold 6 houses in Leeds since 1984, with no trouble from any of the estate agents I've dealt with. But Halifax...oh dear, oh dear, oh dear.

1) Sheer incompetence, esp. the big national chains of agents. Not knowing if a house is freehold or leasehold. Not bringing the keys to a private cinema in the loft after featuring it. Not calling to rectify situation.
2)Sheer laziness. Not turning up for viewings. Can't get their fat backsides off the office chair.
3)Simple lying, when it's obvious from body language (and later checking). Who is going to spend hundreds of Grand with liars?
4)Advertizing houses for sale that are NOT for sale, i.e. flyboarding. Another big national here responsible.
CONCLUSION: A house is an investment as well as a home. Investing in Halifax = a very bad idea. I for one won't be doing it. I'm spending my money in Leeds.

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shahida 24th June, 2014 @ 01:25

Regardless of whether you’re a buyer or seller, they have tactical methods of trying to exploit anyone at either end of the chain.

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dan 8th August, 2014 @ 11:02

why dont you just go buy your own fucknig house then and not go to an agent? people use agents as there is alot of paperwork involved in buying/letting so why not have someone do it for you? you mug off people for earning a living, if you feel this passionate about agents 'ripping' people off then you need to take a long hard look at the goverment, they are the ones to moan about. this is such small fry its unreal! it just sounds like you are jealous of someone earning a decent wage for doing a JOB! get a life mate and use your time more constructively. it's so much bullshit that 'this is a home for people and not a unit', this isnt always the case and business is business. everyone who sells something tries to point out the positives and glaze over the negatives. this isnt ebay you mug!

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George Dodgeson. 8th August, 2014 @ 12:09

Re. contribution #351 --

Dan, you will find people take far more notice of your opinions if you simply leave out the abuse and foul language.

People will see quite clearly you are "ranting" -- the biggest turn off there is.

Time for a bit of self-improvement don't you think? But I don't want you to feel I am sorry for you,-- I'm not. There are millions just like you with all sorts of self-inflicted problems.

Your turn to post another one of your "contributions". Go on, wind yourself up, and let us all watch you go...

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dan 8th August, 2014 @ 12:24

why thank you very much for your kind grounding of my emotions George, i dont know what i would have done if i didnt have you looking out for me. rest assured my sleep will be unbroken tonight. also i find ranting quite a turn on but thats just me, i self improve everyday and am still yet to have hairy palms like i was always told! the only self-harm i do is catching my MASSIVE cock in my zipper everyday

PEACE

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Han 19th August, 2014 @ 19:38

I hate to spend too much of my limited time on comments here, but regulations Nd the necessity for qualifications does exist.
If a prospective vendor or landlord does choose an unqualified or regulated agent (normally for the lower fees) then more fool them.

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