Where Did My Landlord Secure My Tenancy Deposit?

Confused?

Not sure where (or even if) your deposit is secured?

Ok, I got this, follow me…

Firstly, your landlord has a legal obligation to serve you with prescribed information. This includes details about the scheme used to protect the deposit, instructions about disputes and key contact information related to your tenancy deposit. Your landlord or agent should provide you with this information with in 30 days of paying your deposit.

How do I check?

If you’ve misplaced the information or can’t remember if your landlord served you the information in the first place (both of which would be totally understandable, considering the abundance of paperwork which is now required), you have the following options…

  • Option 1 – contact your landlord or letting agent directly and ask where the deposit has been secured.
  • Option 2 – in England & Wales, there are currently 3 government-backed tenancy deposit schemes:

    Assuming you are in either in England or Wales, you can contact them directly and find out if your deposit is secured.

  • Option 3 – use the tool created by Shelter, which you can find here.

If you’re none the wiser even after following the steps above, there is a good chance your landlord/agent hasn’t protected your deposit. Unfortunately, it’s not an uncommon scenario.

If your landlord hasn’t secured the deposit…

Naughty.

As said, your landlord is legally obligated to secure your deposit AND serve you with the correct prescribed information.

If your landlord has failed to comply with both or either of the steps above, you could take steps to prosecute and be compensated between one and three times the deposit amount. There’s a detailed guide on how to do that over on the Shelter website. Good luck!

For more information, but from a landlord’s perspective (but still useful for tenants), go to the failed to protect my tenant’s tenant deposit post.

I’d love to hear your experiences with tenancy deposits (particularly any that involve legal battles and blood), so if you have one, please leave a comment…

2 Comments- Join The Conversation...

Guest Avatar
veronica 23rd February, 2015 @ 18:40

I've checked on the main 3 websites and my deposit is not registered with a deposit protection scheme (as promised by my landlord). So would that entitle me to just pay the last months rent minus the amount of the deposit to ensure I get it back?

1
Guest Avatar
linzie 19th January, 2016 @ 17:50

Hi Veronica.I am in exactly the same position as you.Im wondering if my landlord has put a different date for when the tenancy started/and when the bond was given to them and maybe this is why i cannot trace my bond through any of the three schemes!?(Maybe yours has done the same??)My landlord has been awfully harrassing me,and made me really not want to live here.I asked the council to check that my landlord has my bond in a secure scheme and they got back to me today saying they have been given details of a reference by the landlord.I explainec to the council lady that i have checked all three schemes and it is not there.She replied by saying...WELL why would they give me a reference if it is not in a scheme!?Thing is i have no explanation or idea why...and now i have to wait a week for the council to check the reference as they are busy!!Landlords are such shits!!I for one will be keeping my last months rent and all other rent.I will not be treated like this

2

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