I guess many started to spot the gap in the market, realising landlords don’t want to deal with greasy high-street agents that are prepared to charge excruciatingly absurd prices, which are often riddled with hidden fees, hence the sudden gold-rush of online agents, who are able to offer extremely low prices at fixed costs.
Long story short, Visum are legit, they’ve been around for years and they’ve always been one of the cheapest online letting agents around. I suspect their competitive price-tag leaves suspicion behind, but rest assured, they do what they say on the tin. So if you’re thinking about using their services, you should do so without fear. Go ahead, sign-up.
What do Visum actually do?
You probably already know. But here’s a breakdown if you don’t…
Like every other Online Letting Agent, Visum will market your vacant BTL property across the biggest property portals online, most notably Rightmove and Zoopla, giving your property the largest advertising reach and the best chance of creating enquiries from prospective tenants.
The process is simple: you upload your property details onto their website, and they will then distribute the details across the property portals. Once your property goes live (which is usually with in 24 hours), you should start receiving enquiries from prospective tenants, which you will then need to arrange viewings with and then thoroughly reference.
One of the biggest fears with using online agents is their customer service, or lack their of to be specific. The misconception is that you make a trade off with online letting agents, because you don’t have the luxury of being able to walk into a physical shop-front and talk to/shout at an agent.
Truth is, most of the reputable online agents provide a more accessible customer service solution than the average high-street agent. Visum in particular handle email and telephone enquiries for your property 7 days a week, 365 days a year. During the week their staff man the phones from 8am to 8pm, their computer system takes control during other times.
So rest assured, you WILL be talking to real people if support is required.
This is where people often make the wrong choice and end up bitterly disappointed.
Visum has 3 packages available, the Bronze, Silver and Gold.
For most people, the natural option would be to opt for the cheapest package, the Bronze. But that would be a fatal mistake in my opinion, because that package doesn’t include Rightmove, and they’re crucial for maximizing enquiries. It has to be said, Zoopla is also extremely good, but if I had to choose between the two, it would be Rightmove every damn time.
Rightmove is where the majority of enquiries are generated for most agents- it’s by far the best marketing tool because it’s so damn popular. I’ve said before and I’ll say it again: I don’t care how you do it, Just Get Your Vacant Property On Rightmove if you want to find tenants quickly.
Either opt for the Silver or Gold package; the price difference between Bronze & Silver is £4 or so, so it makes no sense at all to pick the Bronze! The bronze package is junk! Obviously Gold is the best option because you’ll get your property marketed on both Rightmove & Zoopla. But to be fair, if you’re counting the pennies, I’d recommend the Silver package.
I’ve been actively directing landlords towards Visum’s and a few other online agents for a while now, and the feedback has 99% of the time been very positive. There have been a few mishaps, but they were based on the fact that the wrong package was chosen (which I’ve already discussed).
So to summerise, Visum are legit, and they’ve received very positive feedback from the landlords I’ve spoken to. Go here to sign up for an account.