Tepilo Review: I Didn’t Receive A Single Enquiry

Sarah Beeny's Tepilo

After hearing a lot of hype from all angles about Tepilo, the all-new online letting and online estate agent, I eagerly listed a vacant rental property on their website.

Tepilo is the platform created by the wonderful Sarah Beeny, so naturally it’s been heavily promoted with her mug all over the branding. The website allows you to take independent control of buying, selling or letting your property – with no hidden-charges or commission, just a shiny fixed-fee.

Well, that was royally disappointing.

I have no idea how Tepilo perform for vendors trying to sell their property, but based on my quick and painful experience, I can confirm that lead generation for landlords trying to find tenants was a total flop. I didn’t receive a single enquiry in 3 weeks (which is an excruciatingly long time for a rental advert). I didn’t even receive a spam email from the Ambassador of Nigeria or an invitation to get my penis enlarged!

I’ve left my advert active on Tepilo, despite the fact I have successfully found new tenants, because strangely enough, receiving no enquiries is exactly the same as ‘receiving no enquiries’. I’m probably doing them a favour by keeping the campaign alive because I’m effectively inflating their portfolio.

The property I marketed is located in a popular part of town in a popular part of Essex, so I was expecting at least one enquiry (to say the very least). It’s not like it’s located on a hill top somewhere in the middle of nowhere, where shagging sheep is accustomed. However, I still managed to receive nada! Slitch! Not a god damn thing!

I listed the same property on Gumtree, and received several solid enquiries pretty sharpish and hundreds of page views. Unlike Gumtree, Tepilo doesn’t display how many people viewed each advert – it’s a shame they don’t show that data because I’d be interested to see if anyone actually looked at my advert.

Why did Teplio fail me?

Obviously I can only speculate, but I suspect the following reasons have something to do with their failure…

Still a young site

Tepilo is still in it’s nappy stages; it’s only been around since mid 2009, so like a baby it’s still squeezing green diarrhoea through the pipes.

I submitted a few searches and discovered they don’t have many properties available for rent on there. With such little choice, I can’t imagine many users would stick around.

Secondly, I don’t think the website generates much traffic. Actually, based on a few test results from traffic monitoring websites, I suspect my pitiful blog gets more traffic than the highly marketed Tepilo website. Almost seems twisted and wrong, doesn’t it?

What’s the name “Teplio” about?

I’ve never understood why the name “Tepilo” was chosen. I remember reading somewhere that Sarah Beeny named the site Tepilo because her dad used to tell her about a place called Tepilo as a child. That’s a cute story, it really is, but it’s a complete dogshit name for a property website that’s trying to gain mass traffic.

The name makes no branding sense because it’s ridiculously difficult to remember/spell. If someone said, “yeah, check out the website Tepilo if you want to sell your house”, the average person would probably look bewildered and say, “What? torpedo? tortilla? tornado? What the hell are you saying?”

Even after spelling it out, T-E-P-I-L-O, I can’t imagine it would be remembered for longer than a few seconds (if that). I still find myself Google’ing, “Sarah Beeny Tep” to find the site because I find that easier. Fortunately, trusty Google does the hard work for me and pulls up the correct site.

Websites like “Rightmove” and “Gumtree” are easy to remember because they’re a combination of two every day words that EVERYONE uses – “RIGHT” and “MOVE”. Anyways, the branding decision for Teplilo always urked me. In my opinion, the name Tepilo is their Achilles heal. If not, it’s at least a sweaty boil on the forehead repelling the crap out of people.

Terrible marketing decision.

Poor usability and design

I wasn’t really a fan of the design; it seems over-complicated and too “quirky” – there are too many buttons and sliding windows everywhere.

Adding a property was tedious, there were just way too many boxes and options to fill in. As a landlord, I just want to get my property listed quickly and easily. No fuss, no drama.

Lastly, users have to register to send an enquiry. Urgh. That’s disgusting! Talk about killing enquiries with a sledge hammer. I’m guessing they want to build their database with luscious contacts. But that’s a terrible trade-off; I’d put usability way before building a database.

Anyways, I won’t dwell on it too much, so I’m going to promptly wrap this shizzle up and get on with my day.

I wont be using Tortilla again

Unless Torpedo do something dramatic to beef up lead generation I probably won’t bother using their platform again. At least, not for trying to fill a vacant rental property. I’ll be sticking to websites that can get my property across platforms like Rightmove & Zoopla, like Upad or OpenRent. That’s for God damn sure.

Has anyone tried Teplio?

If you’ve tried Teplio, did you have any success? Let me know your experience, people!

Tears on my pillow

Writing this disappointing review actually hurt because I’m a huge Sarah Beeny fan. I currently have mascara running down my cheeks, and I think a part of me just died. However, I hope Beeny can forgive me. I hope she understands (I’m confident she does) that vacant properties costs landlords stacks of money, so relying on Torpedo alone to find tenants is financial suicide.

I’d just like to clarify, just because Tortilla didn’t work for me, it’s not to say it won’t work for anyone else. Good or bad, what’s your experience been like?

Update: Tepilo’s website seems to have gone through major renovation since I wrote this review, and it definitely appears to be more functional. However, I still won’t be using their service again, because it doesn’t appear like their service has improved with the redesign – they’ve managed to have rack-up quite an impressive collection of pretty horrendous ratings and feedback on TrustPilot.

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28 Comments- Join The Conversation...

1 out of 5 rating1 out of 5 rating2 out of 5 rating3 out of 5 rating4 out of 5 rating5 customers have rated their Tepilo experience.1 out of 5 Stars.Leave your Comment / Review
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Sam 5th October, 2010 @ 11:58

"I wont be using Tortilla again" That made me laugh so much - you are wicked!

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Jools 5th October, 2010 @ 18:14

Poor you... think of her t***s and you will soon feel better!

Jools

PS - who won the Sarah Beeney breast spotting compeTITion?

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The Landlord Avatar
The Landlord 6th October, 2010 @ 07:26

I agree. Poor me! I hate disappointment, especially in the forms of premature ejaculation and websites that under perform!

No one managed to guess right. It was a tough one :)

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Megan 8th October, 2010 @ 14:44

I think your blogs are very insightful and I can't help popping on every day to read some more potentially offensive/smutty/crude articles! Brilliant! I am curious though to find out if you were in the property industry before becoming a full time landlord.
Keep up the blog!

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The Landlord Avatar
The Landlord 22nd October, 2010 @ 09:25

Hey Megan,

Many thanks, much appreciated!!

I'm not a full-time landlord! I only do it part time, I still hold down a full-time job.

I was never involved in the property industry before becoming a landlord 4-5 years ago! I'm not really involved in it now, I just write about my landlord experiences, nothing much else!

Thanks once again!

Regards

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Sophia 24th July, 2013 @ 22:18

Hi Landlord,
Great stuff! Hilarious! and...ditto to most of it.

I listed a flat for sale in 2010, and had no response until the 'Tepilo Team' (who are rubbish at 'IT') sent me an email TODAY for a viewing, for Mrs so and so.

Well I sold it months ago!
What is the point of leaving a contact number on there if it isn't used? If I were interested in a property, I would just call the seller ASAP.
As you say, All that faffing around.

Well,..
I also listed a house in Surrey at around the same time 2010, complete with lots of really good photos which they(Tepilo)are displaying chopped in half, alongside a dreadful Google street view of all of the vans in the area parked there for the day. It looks like a London sink estate, and it isn't even my road!

I decided to use an estate agent. When I mentioned Tepilo, they said "Ooozat then?"
"Er..never mind".

The so called 'Tepilo Team' as well as the Google photographers are as incompetent as each other. If they are IT and Sat' Nav' experts, I am an engineer for the next space ship to planet Keppler B2 (600 light years away).

Have you noticed that you cannot contact anyone on Tortilla? The 'feedback' thingy either doesn't move at all or just pings back. Perhaps they don't really want any comments.

I think 4 years (2009?)is long enough for a site like that one to have caught on.

It's a good idea. Run properly there should be thousands of UK properties listed by now.

As you say, it should be easy to log on and navigate.

The trouble with Sarah Beeney is that she is trying too many things and not really perfecting her online sites. I believe she also has a singles dating site on the go. (Don't ask!)

I enjoyed reading the other comments here.

Thank you, Landlord, I needed that little rant.

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Ross 3rd October, 2014 @ 20:20

I have used Tepilo and I wish I hadnt!! Nice blog, keep up the good work.

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babs wolfe 5th April, 2015 @ 20:41

thank you for putting me off, I am depressed enough without the trauma of this poor site.

loved the blog though, my sense of humour entirely ;-)

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KJM 15th April, 2015 @ 18:54

So can you (or anyone else) recommend any of the other online estate agents??!! I am trying to select one at the moment on the basis that they are much cheaper than traditional high st agents.....but are they effective? any insight gratefully received! (I am in Yorkshire and most don't seem to have much property on up here)

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The Landlord Avatar
The Landlord 15th April, 2015 @ 18:56

Hi KJM,

I used Tepilo for letting services- not for sales. However, here is a list of online estate agents you can choose from: http://www.propertyinvestmentproject.co.uk/blog/online-estate-agents/

Good luck :)

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Mrs 24th July, 2015 @ 08:58

Has anyone complained about Tepilo?

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Chris Paterson 15th August, 2015 @ 19:30

We are currently half way through our six month listing with Tepilo for our home in Sheffield. We have had THREE viewings in that time. We were told by one visitor that Tepilo's registration process for arranging a viewing is off putting and they had nearly not bothered. The property is in excellent condition on a pleasant estate where houses have been selling regularly. We can only assume we would have had more success with a regular estate agent. Tepilo's fees may have only been £700 (I produced the plans and took my own photos) but frankly it was money wasted. Don't bother.

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Rachel Harrison 15th August, 2015 @ 20:24

I too used Tepilo, never again. Wasted money. They did not contact people who enquired and only sent them automated emails to visit their website to register before being able to book a viewing.It took over 4 weeks to get my first viewing! Well presented two bed house near a small town reasonably priced for a first time buyer. Agents have said should of sold within 6-8 weeks no problem. They do not call enquirers like other agents. Poor and false advertising not like traditonal agents at all. 7 weeks in I pulled the plug on their service and issued a formal complaint. Sadly I now longer call myself a Sarah Beeney fan. I have wasted my time. No reply from the company been waiting 4 weeks for a reply.

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Chris Paterson 16th August, 2015 @ 07:39

My wife contacted them to advise of the viewer's complaint regarding Tepilo's registration process. Tepilo's response was that no one else has ever complained, the process is there for a reason and potential viewers have to follow it. When my wife asked if there was any way to circumvent Tepilo's enquiry process (ie direct email to us) we were advised that customers could call Tepilo instead of they preferred, however this was still merely to complete registration over the phone. Furthermore, the agent's attitude was essentially 'this is our process - tough luck'. No warmth, no support. By contrast when my wife registering to sell our property the agent couldn't be more helpful (to relieve us of our money). An utter sham. Would never recommend. Wish we'd seen more comments like this before throwing money away.

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Lee 6th November, 2015 @ 13:18

I stubbled upon your site whilst also trying to find out why sarah decided to call the company the Rediculous 'tepilo'

I am sorry you had a bad experience with tepilo.

'On a hill top in the middle of knowhere where sex with sheep is accustomed'

There isn't any reason to be racist to the Welsh-its old, boring, predictable and untrue.

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BillMcQ 6th November, 2015 @ 17:54

An automated 'service' which I could have created myself! A real disappointment and waste of money. Tepid rather than Tepilo - has minimal involvement in The sale of my home.

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Michael 9th November, 2015 @ 04:45

There's a property for sale near where I live (in Borough of Ealing)which has a Tepilo 'For sale' sign. the vendor could've easily sold it by now just by going to the agents located nearby instead. It's been on the market for at least six months, I guess!

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james. 27th December, 2015 @ 20:58

Want to no far far to much information you'll want to no what iv got on next
I just want to sell my house ..
P's
Your super sexy

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Ms C 12th January, 2016 @ 18:03

I recently tried selling my property through Tepilo. They are an online estate agent with bad traits and underhanded tactics. I paid upfront for my marketing and what should have been a straight forward sale with no chain culminated in them advising my buyer ( who it turned out did not have the funds to purchase my property at the price we agreed) to try gazundering us out of £10k. I am aware that this is considered legal but the way I see it I was purposely deceived in order for my buyer to gain financially. As I have paid Tepilo to market my property this is a conflict of interest. Word of caution take note of the T and C's which state that Tepilo vet all messages and only pass them onto the vendor when they deem them appropriate!! I tested this by contacting my new buyer to see when she made the offer and when I phoned to complain low and behold the offer was released to me. In other words they manipulate your sale. I could go on and on but my advice is Do Not Use.

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Mrs O 12th January, 2016 @ 18:18

I got a refund in the end never again will I use them. I don't watch anymore of Sarah Beeny's shows either. Fail fail fail.

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Julian 10th May, 2016 @ 15:44

We are currently using Teplio and have had one reluctant viewer and no feedback (rent a viewer??) Having initially sold us on a high price their only advice now is to keep reducing it. Yes you can talk to them and have a very nice chat but they are not selling houses it seems.City centre and fast moving properties they are probably fine but rural and small towns their valuation process seems hit and miss. We keep them on as we have paid but have also instructed regular agents, who at least gave a reduction to compete.

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Janice Nolan 10th June, 2016 @ 17:56
1 out of 5 rating 1 out of 5 rating 2 out of 5 rating 3 out of 5 rating 4 out of 5 rating

I am massively dissapointed in Tepilo they are now trying to charge me £795 I had no viewings and the website did not work when people tried to contact me I am disputing paying anything to them never again!

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Thanes Aspinall 26th June, 2016 @ 14:15

I have a property up to sell with tortilla and i'm very disappointed with them. First of all a sales rep said that i could get £130,000 for my flat then after i signed up they told me it was only worth £89,000. I went with it and after my tenants moved out, i got a call saying i need to reduce the price to £80,000!! Still not a single offer! Regret it big time and not only i'm losing out on rent, I've got to pay them £800 for doing sweet f*** all!

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harold 25th July, 2016 @ 17:41
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Im in the same boat as some on here.

not a single viewing in 6 months nearly 1k out of pocket.

How did mrs o get a refund id love to know.

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Hugh_Jampton 26th July, 2016 @ 09:02

Tepilo were one of four online agents and four high street agents I asked for a valuation. I wasn't impressed with the agent from Tepilo. He gave a vastly over-inflated estimate for my property (£125,000 more than the maximum that had been quoted already, £175,000 more than the average quoted). He didn't have a business card, he even had to borrow a pen for me to write his contact details on one of the printouts he'd given me. He didn't really seem interested and there were simple questions I had asked the other agents that he couldn't answer. Compare this to one of their rivals. Their agent was likeable, professional, honest, open and willing to sit and discuss fine details about how THEIR company worked, the marketing process, how often they got the advertised price, how long it would take to sell, what we would need to do to increase our chances of a quick sale, and how confident he was that they would achieve the asking price. Anything we wanted to know. We decided to go with the rival company. Tepilo: Must Do Better. 3/10

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Mark Taylor 10th September, 2016 @ 23:22
1 out of 5 rating 1 out of 5 rating 2 out of 5 rating 3 out of 5 rating 4 out of 5 rating

I used Tepilo to sell my late parents house.. what a complete crock of shit !!
First of all the valuation of the property was based on the online form I completed, I never had a visit from an agent of Tepilo. I have since found out that the valuation was way too high and was based on an average price for a 3 bed semi..
Secondly, the professional photgrapher was not particularly friendly and moaned constantly about the bright sunshine affecting his photos.
Thirdly, I stupidly got my hopes up when the same day it went 'live' I got a text saying someone would like to view my property, so we arranged a day and time and I showed them around the property. That was 3 weeks ago and not heard a dickie bird since !!!
I have told Tepilo to take my property off the market as I'm not impressed by anything they do.... would I recommend Tepilo to anybody wanting to sell their house ?? It's a big fat NO !!!!!
I am now selling my house through a high street Estate Agent who has assured me they will sell my house - as the agent said "if we don't sell it then we don't get paid" unlike Sarah Beeny's gang of robbers who get their money regardless of a sale or no sale.....

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jackie webb 15th November, 2016 @ 22:18
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I have just gone on line with tepilo 3 weeks ago I have not had 1 viewing. When I complained I got told that things are slow so near to xmas. What a load of rubbish I feel like I am being ripped of.

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Marmite 3rd February, 2017 @ 17:43
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Having a horrendous time with Tepilo, truly horrendous:

Poor photography, rude photographer, rubbish customer service, unrealistic valuations (well, until it comes to justifying why you've had no viewings - then it's your pricing that's questioned - despite being 40k lower than they recommended and having never proactively mentioned pricing). Did I mention viewings? We've had one. In 3 months. One. I suspect some of it is the registration - why oh why make people go through all that when they're not even sure if they're really interested? Also we know that the booking system is unreliable having tested it several times. Shame their selling teams aren't as well-versed as the lawyers who write the contract which says you pay regardless of what they do or don't do. Cannot describe how conned we feel and I sincerely hope Watchdog gets onto them sooner rather than later.

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