Comments on: 7 Mistakes Made By The Letting Agent

By: Paul Jackson

Paul Jackson — Fri, 11 Mar 2011 09:39:57 +0000

I have encountered problems with an agency that can only be described as the biggest bunch of cowboys in history with photographic and email evidence to back it up.
PWR Lettings of Nottingham let a house out charging £900 pcm without inspecting, it was filthy however, they CLAIM to have carried out a full inspection.
Photos and emails available upon request from geordiething@hotmail.com

By: Daniel Harrison

Daniel Harrison — Thu, 09 Apr 2009 12:37:56 +0000

@The Landlord

I currently own a flat which I used to live in, then moved out to rent somewhere with my girlfriend. We’re basically trying it out living together before buying.

I’ve let out my flat to a friend until I choose to sell.

Dan

By: Jools

Jools — Tue, 07 Apr 2009 18:22:21 +0000

It was, so they say, not meant for me but as a joke to the MD of the lettings company! I wish I worked in their office!!!

By: The Landlord

The Landlord — Tue, 07 Apr 2009 11:46:35 +0000

Surely they need your consent before adding on extra services/fees (if you want to call that a service)?

Some people really are trying their luck during this climate.

Looking forward to hearing their explanation for this one!

By: Jools

Jools — Tue, 07 Apr 2009 11:42:12 +0000

Only sent the email 10 minutes ago! Rest assured you lot will be the first to know when I get the reply!

The bloke went around to fit the cooker (£30) and the tenant said she could not get the oven to work. So instead of doing the ‘good customer service thing’ and showing her FOC or as a courtesy – he shows her and then charges ME a tenner!

Informed the letting company that I expected the charge to be covered under the management fee expeicially since it was one of the managing agents who moved her in and should have showed her the operation of the oven in the first place!

Cheeky bastards…..

Jools

By: The Landlord

The Landlord — Tue, 07 Apr 2009 11:37:27 +0000

@Jools,

haha you’re kidding? I’ve never heard anything so ridiculous.

What did they say when you told them to F’off?

By: Jools

Jools — Tue, 07 Apr 2009 11:28:10 +0000

Just noticed on my agent statement that they have charged me £10 because their workman gave the tenant ‘cooker lessons again’ Guess what I told them they could do with the charges!!

Jools

By: The Landlord

The Landlord — Tue, 07 Apr 2009 08:36:56 +0000

Hey Dan,

Yup, I had no choice but to walk away. They were a dodgy outfit parading around as if they were the creme da la creme. It was hard to stomach such a pantomime.

Are you in the process of buying/selling?

By: The Landlord

The Landlord — Mon, 06 Apr 2009 20:08:56 +0000

Hey Justin,

The agent had someone ready to move in, so at which point would they have checked it (Gas safety certificate) was valid? If they were going to check, surely it would have been at the point I handed it over to them to make a photocopy?

I was aware that the EPC is the landlord’s responsibility, but I also assumed it was the agent’s responsibility to ensure there was a valid one in place, so they could actually show it to the prospective tenants. Aren’t the agents meant to show the EPC to the tenants when taking viewings?

Either way, I think on both accounts it was clumsy of the agents.

Kind regards

By: Justin Burns

Justin Burns — Mon, 06 Apr 2009 19:58:50 +0000

The EPC is actually the Landlord’s responsibilty and it is the Landlord that will get fined if they’re caught marketing a property without one.

Agents do not have to see a valid gas safety certificate before marketing a property – only before they move someone in to one.

Can’t argue with the rest